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Why This Summer Is Breaking Flight Crews and the System

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A record-breaking summer travel season is straining flight crews and the federal systems that support them, says Association of Flight Attendants President Sara Nelson.

Nelson, who has been a union flight attendant since 1996 and currently represents 55,000 members at 20 airlines, has been called “America’s most powerful flight attendant.” During a recent episode of the Skift Travel Podcast, Nelson said the combination of storms, inexperienced travelers, and insufficient staffing levels has made summer travel even harder for flight attendants.

But despite the mounting challenges flight attendants are facing, including from recent federal legislation that she described as “devastating,” Nelson believes public support for the profession is at an all-time high and sees other reasons for optimism.

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A Stressful Position

Nelson explained why being a flight attendant is enormously difficult, especially during the summer.

• “Summer travel in general is always very, very hard for flight attendants because we also tend to have people who don’t travel as often. So they don’t necessarily know the routines.”

• “It’s pretty stressful, and it’s also why people with any kind of seniority at all tend to bid the summers off.

• “When I started in 1996, I had a lot of mentors on the plane, and we had time to actually learn the job… That’s just not the case today. It’s about rush, rush, rush — get that flight out.”

Nelson added she’s seen passenger behavior change coming out of the pandemic, although she didn’t attribute it entirely to Covid.

• “We all sort of… were at home and not interacting with other people, and it does feel a little bit like we forgot how to be around other people.”

Political Concerns

Nelson also addressed the impact of the budget bill that President Donald Trump recently signed.

• “It’s devastating for flight attendants. We’re not going to see the full effects of it for a little while, but many flight attendants have parents who are using Medicaid and Medicare for their care.”

• “We’re going to go through some really rough times — partially because of this big ugly bill, as I call it … I’m worried about the harm that that’s going to do, and I’m worried that that is going to lead to people being demoralized.”

However, Nelson gave Transportation Secretary Sean Duffy high marks for his push to upgrade the country’s air traffic control system.

• “I will give Secretary Duffy props for taking the 2024 FAA Reauthorization Bill and essentially supercharging it to try to staff up and modernize and get the money to be able to do that.”

Increased Support for Flight Attendants

Although Nelson made it clear that being a flight attendant is harder than ever, she believes the general public is more appreciative of the position.

• “I think that the public has the most insight into what we do. They certainly see the importance of our role as aviation’s first responders.”

• “They also have heard that we have been bargaining to get paid while boarding is going on, which we have never been paid in the history of our careers until these recent years in these recent contracts.”

Nelson also said she’s seen a growing solidarity among international flight crews and a resurgence of union interest, citing Delta Air Lines in particular.

• “I see a real opportunity to just change the way that our entire economy is built… and hopefully get back to the promise of what I had my hand over my heart for every morning in kindergarten.”



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Luxury, Credit Cards, Deals: Hotel Earnings Preview

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Many analysts believe the major hotel groups are positioned to report steady, if unspectacular, growth in the second quarter, thanks to enjoying more tailwinds than headwinds.

In April, Hilton CEO Chris Nassetta predicted that travel demand would stabilize after the passage of President Trump’s tax and budget bill and summer negotiations over tariffs. In May, Marriott issued upbeat guidance for the year and assumed no U.S. recession would emerge.

Second-quarter results will show whether that optimism reflected confidence or wishful thinking. Earlier this year, revenue per available room (RevPAR) had been recovering but remained below 2019 peaks in several key markets and segments.

Reports we’ll be tracking this week: Hilton (Wednesday) and Wyndham (Thursday). Marriott, Hyatt, IHG, Choice, Accor, and others will roll out in the coming weeks.

Sources of Streng



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U.S. Visa Sticker Shock: New $250 ‘Integrity Fee’

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Many travelers applying for U.S. tourist visas should be prepared to pay at least an additional $250 for a new “Integrity Fee.”

It’s part of the recent budget law and hasn’t been implemented yet, but the Department of Homeland Security is authorized to start charging this fiscal year. Starting in Fiscal Year 2026, which starts October 1, the Visa Integrity Fee will be adjusted annually for inflation.

It applies to travelers applying for non-immigrant visas, but people from the more than 40 Visa Waiver Program countries are not subject to the Visa Integrity Fee.

Travelers are eligible for reimbursement sometime after the visa expires as long as they don’t overstay the visa expiration date by more than five days or engage in unauthorized work.

“There is no timeline for implementation of the fee or direction as to how the fee will be collected and refunded,” according to the U.S. Travel Association.

One issue: It may discourage travelers from visiting the U.S. because they would have to shell out $250 and wonder if they would ever get the reimbursement.

“This fee, which will be at least $250 and comes on top of existing visa fees, adds an unnecessary financial barrier for international visitors,” said Erik Hansen, US Travel’s senior vice president, government relation affairs. “Among the top deterrents to visiting the U.S. are cost and visa wait times.  And the new visa integrity fee increases the upfront costs of visiting the U.S. 144%, while doing nothing to lower interview wait times. Even if it is technically reimbursable, the added complexity and cost will discourage visitors.”

$24 I-94 Fee

That’s not all of the costly news for some international arrivals in the new law: The application fee for the I-94 arrival and departure record will rise to $24 from $6.

This fee will likely apply to travelers entering the U.S. by land, and to travelers from Visa Waiver Program countries.

This fee will also increase each year with inflation. Those exempt from filling out the form include American citizens, resident aliens, most Canadians, and aliens with immigration visas.

$40 ESTA Fee

The Electronic System for Travel Authorization (ESTA) fee is rising to $40 from the current $21. This will be paid by travelers who enter the U.S. from Visa Waiver Program countries at least through 2034.

These are the Visa Waiver Program countries, according to the U.S. Department of State:

U.S. Department of State

Visa Wait Times and Cost

A family of four from Brazil, which is not a visa waiver program country, would pay $1,876 in visa fees under the new pay structure to travel to the U.S., an increase of more than $1,100, according to the trade association.

“At a time when the U.S. should be focused on attracting more international visitors, especially ahead of global events like the World Cup and Summer Olympics, burdening them with higher fees and reducing funding for Brand USA is counterproductive,” Hansen said. “We need smarter policies that enhance our global competitiveness, not ones that make the U.S. a less welcoming destination.”

Revenue Generators

Backers of the fees, however, see them as revenue generators.

For example, 20% of the I-94 fees are earmarked for the Land Border Inspection Fee account, 20% go to Customs & Border Protection, and 60% ends up in the Treasury Department general fund.

Regarding the ESTA fee, $10 goes to the Department of Homeland Security for cost recovery, $13 is funneled to the Treasury Department for Deficit Reduction, and $17 of the fee goes to the Travel Promotion Fund, which funds Brand USA.



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Grand Canyon Fire Destroys Historic Lodge

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Parts of the Grand Canyon National Park have been closed for the rest of the 2025 season as wildfires burn across the region, covering parts of one of the U.S.’s most visited natural landmarks in smoke.

The North Rim’s Dragon Bravo Fire exploded in size by 500 acres on the evening of July 12 as gusty winds, dry air and above-normal heat hit the area. 

The fires destroyed the historic Grand Canyon Lodge and numerous surrounding cabins, according to the National Park Service

Firefighters say there is currently zero containment.

“We are devastated by the loss of the Grand Canyon Lodge and historic buildings on the North Rim. All guests and staff are safe,” the lodge said in a statement, adding that it will be in touch with visitors who have future bookings.

Aerial footage released by the National Parks Service on Friday showed the remains of the famous lodge.

Grand Canyon Closures for the Rest of the Season

The cause of the fire was linked to lightning strikes, according to local reports

Early damage assessments suggest that between 50 to 80 structures have been lost, including park administrative buildings and visitor facilities. No injuries or fatalities have been reported.

Fire fighting efforts continue around the threatened area.

But with fire activity still high and infrastructure at risk, officials say the North Rim will remain closed to all visitors for the rest of the year.

The South Rim, which receives the majority of visitor traffic, remains open.

Skift’s in-depth reporting on climate issues is made possible through the financial support of Intrepid Travel. This backing allows Skift to bring you high-quality journalism on one of the most important topics facing our planet today. Intrepid is not involved in any decisions made by Skift’s editorial team.



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