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Trouble in Paradise? Consumers Don’t Trust Travel Industry to Protect Them From AI-Powered Fraud

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New research from Jumio reveals nearly half of global consumers lack confidence in travel industry’s ability to protect against identity fraud

SUNNYVALE, Calif.–(BUSINESS WIRE)–Jumio, the leader in AI-powered identity intelligence anchored in biometric authentication, automation and data-driven insights, today released new findings from its 2025 Online Identity Study. As consumers worldwide set out for summer leisure, digital identity protection may be taking a more prominent spot on the packing checklist, with nearly half of global consumers (44%) lacking confidence in the travel industry’s ability to protect them from AI-powered fraud including identity theft and account takeover fraud.




For the sharing economy (including vacation rentals and other travel-focused gig economy services), confidence falls even further, with 55% in the UK and 50% globally saying they don’t feel adequately protected.

Consumers share sensitive personal data in exchange for a simple vacation, notably turning over government-issued IDs like passports and drivers’ licenses in order to book and check into flights, reserve accommodations and rental cars, and more. This exchange of data makes consumers vulnerable to fraud during the summer travel season — and they recognize the risk.

These sentiments trend alongside broader global distrust in digital spaces, with 69% of respondents saying AI-powered fraud now poses a greater threat to personal security than traditional forms of identity theft.

In response to this distrust, consumers worldwide are slightly more willing to invest more time in identity verification on these platforms than in 2024:

  • In 2025, 74% of global consumers said they would willingly spend more time on identity verification when accessing travel and hospitality-related platforms if it improved their security — up from 71% in 2024.
  • Global willingness to spend time verifying identity on sharing economy platforms also stayed high at 70% in 2025, only slightly down from 71% in 2024, but with a subtle shift from “a lot more time” to “a little more time.” This suggests increased caution, with a remaining preference for low-friction, visible safeguards.

Consumers’ increasing willingness to spend time on identity verification for travel-related transactions follows a growing trend in traditionally higher-risk industries. For instance, 80% of consumers globally were willing to spend more time on security for digital platforms supporting banking and financial services.

“Whether it’s an evacuation plan or a safe in every hotel room, the travel and hospitality industry know how to build the structures and processes customers need to feel safe. Now customers expect the same level of care for their personal data,” explained Bala Kumar, chief product and technology officer at Jumio. “But travel and hospitality businesses can’t keep layering traditional protections on already complex processes — they need new solutions and technologies to balance convenience with protection, even as AI-powered scams evolve.”

Find additional data and insights here.

About the Research

The Jumio 2025 Online Identity Study surveyed 8,001 adult consumers evenly distributed across the United States, the United Kingdom, Singapore, and Mexico. Censuswide fielded the survey between April 9 and April 24, 2025. Censuswide abides by and employs members of the Market Research Society which is based on the ESOMAR principles and are members of The British Polling Council.

About Jumio

Jumio helps organizations to know and trust their customers online. From account opening to ongoing monitoring, the Jumio Platform provides AI-powered identity intelligence anchored in biometric authentication, automation and data-driven insights to accurately establish, maintain and reassert trust.

Leveraging powerful automated technology including biometric screening, AI/machine learning, liveness detection and no-code orchestration with hundreds of data sources, Jumio helps to fight fraud and financial crime, onboard customers faster and meet regulatory compliance including KYC and AML. Jumio has processed more than 1 billion transactions spanning over 200 countries and territories from real-time web and mobile transactions.

Based in Sunnyvale, California, Jumio operates globally with offices and representation in North America, Latin America, Europe, Asia Pacific, and the Middle East and has been the recipient of numerous awards for innovation. Jumio is backed by Centana Growth Partners, Great Hill Partners and Millennium Technology Value Partners.

For more information, please visit www.jumio.com.

Contacts

Media Contact
Haleigh Kent-Bryant

10Fold Communications

[email protected]
+1 810-516-5486



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India’s Travel Revolution: How Map My Tour is Transforming Tourism with AI-Powered Personalization in New Delhi and Beyond – Travel And Tour World

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India’s Travel Revolution: How Map My Tour is Transforming Tourism with AI-Powered Personalization in New Delhi and Beyond  Travel And Tour World



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OpenAI Rolls Out ChatGPT Agent Combining Deep Research and Operator 

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OpenAI has launched the ChatGPT agent, a new feature that allows ChatGPT to act independently using its own virtual computer. The agent can navigate websites, run code, analyse data, and complete tasks such as planning meetings, building slideshows, and updating spreadsheets. 

The feature is now rolling out to Pro, Plus, and Team users, with access for Enterprise and Education users expected in the coming weeks.

The agent integrates previously separate features like Operator and Deep Research, combining their capabilities into a single system. Operator allowed web interaction through clicks and inputs, while deep research focused on synthesis and summarisation. 

The new system allows fluid transition between reasoning and action in a single conversation.

“You can use it to effortlessly plan and book travel itineraries, design and book entire dinner parties, or find specialists and schedule appointments,” OpenAI said in a statement. “ChatGPT requests permission before taking actions of consequence, and you can easily interrupt, take over the browser, or stop tasks at any point.”

Users can activate agent mode via the tools dropdown in ChatGPT’s composer window. The agent uses a suite of tools, including a visual browser, a text-based browser, terminal access, and API integration. It can also work with connectors like Gmail and GitHub, provided users log in via a secure takeover mode.

All tasks are carried out on a virtual machine that preserves state across tool switches. This allows ChatGPT to browse the web, download files, run commands, and review outputs, all within a single session. Users can interrupt or redirect tasks at any time without losing progress.

ChatGPT agent is currently limited to 400 messages per month for Pro users and 40 for Plus and Team users. Additional usage is available through credit-based options. Support for the European Economic Area and Switzerland is in progress.

The standalone Operator research preview will be phased out in the coming weeks. Users who prefer longer-form, slower responses can still access deep research mode via the dropdown menu.

While slideshow generation is available, OpenAI noted that formatting may be inconsistent, and export issues remain. Improvements to this capability are under development.

The system showed strong performance across benchmarks. On Humanity’s Last Exam, it scored a new state-of-the-art pass@1 rate of 41.6%, increasing to 44.4% when using parallel attempts. On DSBench, which tests data science workflows, it reached 89.9% on analysis tasks and 85.5% on modelling, significantly higher than human baselines.

In investment banking modelling tasks, the agent achieved a 71.3% mean accuracy, outperforming OpenAI’s o3 model and the earlier deep research tool. It also scored 68.9% on BrowseComp and 65.4% on WebArena, both benchmarks measuring real-world web navigation and task completion.

However, OpenAI acknowledged new risks with this capability. “This is the first time users can ask ChatGPT to take actions on the live web,” the company said. “We’ve placed a particular emphasis on safeguarding ChatGPT agent against adversarial manipulation through prompt injection.”

To counter these risks, ChatGPT requires explicit confirmation before high-impact actions like purchases, restricts actions such as bank transfers, and offers settings to delete browsing data and log out of sessions. Sensitive inputs entered during takeover sessions are not collected or stored.

The new system is classified under OpenAI’s “High Biological and Chemical” capability tier, triggering additional safeguards. The company has worked with external biosecurity experts and introduced monitoring tools, dual-use refusal training, and threat modelling to prevent misuse.



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Lovable Becomes AI Unicorn with $200 Million Series A Led by Accel in Less than 8 Months

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Stockholm-based AI startup Lovable has raised $200 million in a Series A funding round led by Accel, pushing its valuation to $1.8 billion. The announcement comes just eight months after the company’s launch.

Lovable allows users to build websites and apps using natural language prompts, similar to platforms like Cursor. The company claims over 2.3 million active users, with more than 180,000 of them now paying subscribers. 

CEO Anton Osika said the company has reached $75 million in annual recurring revenue within seven months.

“Today, there are 47M developers worldwide. Lovable is going to produce 1B potential builders,” he said in a post on X.

The latest round saw participation from existing backers, including 20VC, byFounders, Creandum, Hummingbird, and Visionaries Club. In February, Creandum led a $15 million pre-Series A investment when Lovable had 30,000 paying customers and $17 million in ARR, having spent only $2 million.

The company currently operates with a team of 45 full-time employees. The Series A round also attracted a long list of angel investors, including Klarna CEO Sebastian Siemiatkowski, Remote CEO Job van der Voort, Slack co-founder Stewart Butterfield, and HubSpot co-founder Dharmesh Shah.

Most of Lovable’s users are non-technical individuals building prototypes that are later developed further with engineering support. According to a press release, more than 10 million projects have been created on the platform to date.

Osika said the company is not targeting existing developers but a new category of users entirely. “99% of the world’s best ideas are trapped in the heads of people who can’t code. They have problems. They know the solutions. They just can’t build them.”

Lovable is also being used by enterprises such as Klarna and HubSpot, and its leadership sees the platform evolving into a tool for building full-scale production applications. 

“Every day, brilliant founders and operators with game-changing ideas hit the same wall: they don’t have a developer to realise their vision quickly and easily,” Osika said in a statement.

Osika also said on X that he has become an angel investor in a software startup built using Lovable. 

In another recent example, Osika noted that a Brazilian edtech company built an app using Lovable that generated $3 million in 48 hours.

Lovable’s growth trajectory suggests increased adoption among both individual users and enterprise customers, positioning it as a significant player in the growing AI-powered software creation market.



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