Cruise & Ferry
The best cruise lines — as chosen by you

It’s that time again: the chance to cast your vote for your favourite cruise lines. Voting is open for the annual Times and Sunday Times Travel Awards, which celebrate the very finest travel companies and destinations. In the world of cruise, there are awards for the best ocean, luxury ocean, river and expedition cruise operators — and they’re all hotly contested.
I’ve worked for the Times and Sunday Times since 2014 and have been writing about cruising for 26 years. I helped to hone a brilliant shortlist based on years of experience (mostly wonderful, some less so), choosing the operators who make waves, and those who go above and beyond with a great product.
What’s so important about these awards is that you, our readers, are the judges. You choose the winners — and you can win prizes, worth up to £118,000 in total, in the process.
Last year 470,000 votes were cast for more than 100 destinations and travel companies. For 2025 the four cruise awards could be anybody’s, given the speed at which this exciting sector changes. But first, a look back at past winners.
The 2024 winners
Last year was a triumphant one for Viking Cruises, which scooped best luxury ocean cruise operator and best river cruise operator. HX Hurtigruten Expeditions won best adventure cruise operator, while Hurtigruten, known and loved for its voyages up and down the Norwegian coast, was voted best ocean cruise operator.
The ascent and descent
The cruise industry is constantly changing, with new operators entering the business all the time. Last year you voted Hurtigruten best ocean cruise operator; the year before P&O Cruises won the top gong; in 2022 you chose Royal Caribbean.
Over the past 12 months snazzy new ships have been launched by MSC Cruises, NCL, Disney Cruise Line and Princess. Could one of those take the crown this year? Or maybe it’ll be Celebrity Cruises, about to launch Celebrity Xcel, which promises to be its most innovative ship yet? Or perhaps it could be Virgin Voyages, which continues to push boundaries with its edgy, adults-only cruises.
Celebrity Edge
TIM FAIRCLOTH
• Best Celebrity cruise ships
• Best MSC cruise ships
• Best Princess cruise ships
The luxury cruise sector is just as fast-paced. Last year we expanded the categories for cruise to separate luxury from mainstream ocean cruises, simply because there are so many cruise lines and we wanted to create a fairer playing field. Viking was our first luxury winner, with Silversea and Saga Cruises taking second and third.
Ultra-luxury is one of the fastest growing sectors in cruise. In 2023 the much-loved Crystal made a comeback under the ownership of Abercrombie & Kent. Explora Journeys, the luxury division of MSC Cruises, is also making waves — this opulent brand launched in 2023 but will inaugurate its third ship in 2026. Then there’s Oceania Cruises, once a mid-market line with older vessels that is giving the poshest lines a run for their money with its glossy new ships, the latest of which, Allura, launched in July 2025.
• Discover our full guide to cruise holidays
Expedition cruising is growing at a rate of knots too. It seems that we can’t get enough of exploring the polar regions and, increasingly, tropical destinations from the Seychelles and the Galapagos to the remote islands of West Papua in Indonesia. The competition is hot, from Viking’s sleek pair of expedition vessels to the ultra-luxury experience offered by lines such as Silversea, Seabourn and Scenic.
Experience clearly counts. HX Hurtigruten Expeditions — the 2024 winner — stems from a company that has been in business since 1893, and the line’s MS Roald Amundsen was the first hybrid battery-supported ship to sail to Antarctica.
The river-cruising award could, arguably, be seen as more of a given, with Viking having won the category for the past three years. But Riviera Travel came second each time — can the British-owned line reach the top spot this year? With three brand-new ships on European rivers (two this year and one in 2026), Riviera is certainly one to watch. Then there are Tui’s new, affordable Nile cruises.
Or will all of these lines be eclipsed by luxurious AmaWaterways, which — ambitiously — has just launched river cruises in Colombia? Or will it be the over-50s specialist Saga, which takes care of details right down to a chauffeured car to the airport?
It’s your choice, so vote now.
Royal Caribbean’s Freedom of the Seas
• Vote in the 2025 awards here — and be in with a chance of winning a great prize
Why they won
What makes the perfect cruise is highly subjective, but Viking certainly seems to have captured your imagination with its ocean and river cruises. Its 16 oceangoing ships are the ideal size, carrying either 930 or 998 passengers in light-filled balcony cabins. They’re small enough not to feel overwhelming and big enough to offer a decent choice of restaurants, classy entertainment and a gorgeous spa.
And the decor . . . what’s not to love about soothing Scandi-chic? There are thoughtful touches everywhere, from reindeer skins draped artfully over the back of sofas to a moss garden in the atrium reflecting the colours of the Nordic landscape. Having just disembarked from Viking Neptune, I’m convinced that Viking should open a furniture emporium, as just about everything was covetable.
Viking’s river cruises also have exploration down to a fine art. Daily excursions are included in the price and there’s an impressive onboard programme of lectures, immersive activities and local entertainment. The company has access to some of the best docking spaces on European rivers too, so you won’t have a long trek to get into whatever enchanting riverside town you’re visiting. Perhaps Viking’s global reach also helped it to win your hearts; by 2026 the line will have ten ships in Egypt, not to mention a strong presence on the Mekong and the Mississippi.
• Best river cruises in the world
Scandi style is clearly close to your hearts as Hurtigruten and HX Hurtigruten Expeditions — two more Norwegian-founded brands — won the ocean and expedition awards, respectively, in 2024. Hurtigruten epitomises slow travel at its best with its dreamy, year-round voyages along the fjord-indented Norwegian coast, stopping at 34 ports. If you want to see the northern lights — and I say this from experience — the Coastal Express (which is really anything but express) is one of the best ways to do so, as the full journey takes you deep into the Arctic. I snowmobiled over the mountains in the far north from one port to the next and will never forget the rippling colours in the sky that night. I love Hurtigruten’s Coastal Kitchen menus, packed with locally sourced ingredients, too; you can even visit the goat farm in Lofoten that supplies cheese and other items to the ships.
MS Roald Amundsen
DAN AVILA
Although HX Hurtigruten Expeditions is a separate company from Hurtigruten, its values are the same — which might explain its success in our expedition category. The support of scientific research on its polar expedition ships, the ethical supply chain and its two newest polar expedition ships being run partly on battery power make HX a champion of sustainability.
• Best luxury cruises to Antarctica
Your voice matters: vote in the 2025 awards
What are your good or bad cruise experiences? Share them with us and cast your votes for the 2025 awards. There are four cruise categories again this year, so don’t miss your chance to show your appreciation for your favourite cruise lines.
• Have your say here — and be in with a chance of winning a great prize
Cruise & Ferry
Ambassador Changes Itinerary to Allow for Fresh Water Supply – Cruise Industry News

Ambassador Cruise Line is adjusting the current cruise of the Ambition to allow for the supply of additional fresh water.
The change affects the voyage that sailed from the British port of Newcastle on July 19, the company said in a social media update.
“Due to events beyond our control, we were not able to load the normal volume of fresh water in Newcastle at the beginning of the cruise,” Ambassador stated.
The company explained that the Ambition manufactures fresh water from the sea using evaporators and reverse osmosis equipment.
However, for safety and hygiene reasons, the systems are not used in all ports and sea areas, Ambassador continued.
“Like most ships, we use shore supplies to supplement our stock on board to maintain normal services. While the ship remains perfectly safe and sanitary, we would have needed to ask everyone onboard to conserve water if we were to continue,” the company added.
“To avoid this possibility and to maintain standards of comfort, we have changed the order of our calls at Fowey and Portland to allow us to take on more fresh water supplies in good time.”
Offering an 11-night cruise to the British Isles, the Ambition made a visit to Dundee and was scheduled to sail to Cork, Scilly, Fowey, and Portland on July 23, 24, 25 and 26, respectively.
The itinerary will now be offered in a reversed order, with the visit to Portland set for July 25 and to Fowey set for July 26. The Ambition is also set to visit Cherbourg and Honfleur, France, before returning to Newcastle.
“We are very sorry for any inconvenience that this may cause our guests onboard Ambition. Your safety and comfort are always our top priority and this alteration will allow us to maintain normal stocks of fresh water and avoid potential restrictions,” Ambassador said.
The company also advised guests that shore excursions in the affected ports are being revised due to the change.
“Our Destinations Experience team is working closely with our local agents in Fowey and Portland to secure tours for our revised itinerary,” Ambassador added.
Cruise & Ferry
Celebrity Cruises Lures Guests Away From Overbooked Sailing

Key Aspects:
- Celebrity Millennium’s 12-night voyage through Japan that embarks on March 16, 2026, has been oversold.
- Celebrity Cruises is making tempting offers to encourage some of the booked guests to change their travel plans, including switching to a new sailing for a partial refund or cancelling their trip for a full refund and a 200% future cruise credit.
- Guests who do not want to change their plans do not need to worry, and not everyone who volunteers to accept the offers will be approved.
Celebrity Cruises is following in its sister-company Royal Caribbean’s footsteps in how the brand is dealing with high demand during peak cruise seasons.
Throughout the summer, Royal Caribbean has made multiple hard-to-resist offers to tempt passengers to change their travel plans and voluntarily opt out of overbooked sailings.
Now, Celebrity Cruises has come out with a can’t miss offer of its own for a presumably overbooked voyage onboard Celebrity Millennium, which will be sailing through Japan in spring of 2026.
The specific cruise in question embarks from Tokyo (Yokohama), Japan, on March 16, 2026, on a 12-night sailing to Osaka, Kochi, Hiroshima, Jelu Island, Nagasaki, Kagoshima, and Shimizu.
Even though the cruise is still just under a year away, spring-time cruises to Japan often sell out because the famous cherry blossoms are in bloom and the weather is particularly pleasant.
“If your travel plans are flexible, you may be able to take advantage of our special offer,” the cruise line teased in a letter to booked guests.
The first option the more than 2,000 passengers have is to put off their cruise vacation by a year in exchange for a 50% refund of the cruise fare and a $200 onboard credit per stateroom.
Instead of sailing as planned in 2026, they would switch to the 12-night Japan cruise that embarks from Tokyo, Japan, on March 2, 2027.
The replacement voyage features calls on Osaka, Kochi, Nagasaki, Kagoshima, and Shimizu in Japan, as well as Busan, South Korea.
Alternatively, guests can cancel their booking entirely in exchange for a full refund and a 200% future cruise credit to book a different Celebrity Cruises voyage that sets sail on or before March 16, 2027.
In both cases, documented airline change fees will be reimbursed (up to $350 USD per person), as well as other non-refundable travel-related costs (up to $500 USD per stateroom).
Should Booked Guests Worry?
Especially for less experienced cruisers, receiving a letter asking them to change their plans can be a bit anxiety-inducing.
“Flights are booked and we have made arrangements with work for this trip, but now I’m curious what this email could mean. Has the cruise over sold / not sold enough tickets,” one guest, who booked the sailing as their honeymoon, asked on Reddit.
“Is there a problem with the ship? I’m worried now that the cruise will get cancelled leaving us in a difficult position closer to the time,” they continued.
Others worried that the cruise line would change their reservations without their approval, or that if they chose to stay, the sailing would be overly crowded.
Read Also: How to Book a Cruise on Cruise Hive and Why You Should
But when the offers are this good and made this far in advance, the cruise line should not have any issues finding enough takers.
In fact, the letter suggests the cruise line expects more volunteers than they will actually need, as not everyone who expresses interest will be able to take advantage of these offers.
“Please note that this special offer is time-limited and subject to availability,” the cruise line advised.
“If you’re successful, we’ll reach out by either phone or email and send an updated booking invoice to your given email. If you haven’t heard from us by August 5, 2025, you will remain booked on your existing Celebrity Millennium Sailing.”
Guests who do not want to change their plans can ignore the invitation with no penalty or impact to their reservations.
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