Hotels & Accommodations
Small Luxury Hotels of the World Enhances Payment Efficiency with ROH Partnership – Everything You Should Know
Thursday, July 31, 2025
Small Luxury Hotels of the World (SLH) has chosen ROH as their preferred payment platform, in order to drive greater operational efficiencies and streamline financial processes throughout its portfolio of small, independent luxury hotels. This ROH Partnership, is set to lead major gains in payment management, with luxury properties from SLH now able to access an even easier and more effortless process when it comes to payments, which will subsequently cut down operational charges and enhance the guest journey.
A Strategic Partnership for Payment Efficiency
The hospitality business has always bee challenged by intricate financial dealings, and this partnership between SLH and ROH is designed to remove some of those headaches. ROH, a hospitality focused payments solution designed to reduce manual payment processes for SLH’s luxury hotels, will enable hotels to concentrate more on delivering great guest experiences and less on transactions and finance processes.
ROH’s automated payment process is anticipated to help SLH optimize cash flow, spend less time on payments and have greater financial precision. It’s ability to transact in different currencies and regions, in real-time, makes ROH’s platform perfectly suited to the numerous requirements of SLH’s global hotel portfolio – providing them with greater financial control and visibility.
Benefits for SLH and its Global Network
The implementation of ROH’s payment platform is poised to transform the way payments are processed throughout SLH’s portfolio of luxury hotels. With features like invoice automation, reconciliation and automated payment tracking, SLH properties will see faster processing times and less error which will result in smoother financial operations and better property performance.
On top of the running benefits, the partnership will also give SLH hotels more control over their money. Automating and eliminating the stress of manual payment means, hotel owners and managers can prioritize other important elements of their business, such as enhancing guest offerings and upgrading amenities to cater for increased guest demands.
Enhancing Guest Experience and Operational Excellence
This SLH and ROH agreement highlights an increasing tendency in the industry to adopt technology for the purpose of greater efficiency and customer service. With friction-free transactions, SLH’s properties can provide a more seamless experience to guests. This is especially important in the luxury hotel sector where guest require world class services and seamless interactions throughout their stay, making efficiency crucial for maintaining high guest satisfaction levels.
A Vision for the Future
Choosing ROH’s platform is a major milestone for SLH as it remains at the forefront of innovation, adapting its business model to keep pace with the rapidly changing needs of the hospitality industry. As payment automation becomes more important than ever to operational success, this partnership ensures SLH is a progressive player in luxury hospitality – providing operational efficiencies, as well as enhanced guest services.
Embracing state-of-the-art technology in its strategy, SLH is set to consolidate its competitiveness guaranteeing an effortless 360 degree guest experience – booking to check-out. Not only will this forward-thinking move bring long-term value, it will continue to strengthen SLH’s presence in luxury.
For the long term, the alliance should serve as a template for other luxury hotel networks looking to use technology in consolidating their money management operations. By simplifying payment processing and increasing efficiency, SLH’s hotels can concentrate on what they do best – providing world-class guest experiences, making this partnership a pivotal move in the brand’s continued success.
Hong Kong only received HK$189 million (US$24.1 million) in the first quarter under a reintroduced hotel accommodation tax, authorities have revealed, prompting some tourism industry leaders to raise concerns about whether the government can meet its HK$1.1 billion annual income target.
Sector veterans also called for more government support measures, telling the Post that the tax figures reflected that hotels were struggling and had been forced to reduce their prices to attract tourists.
The 3 per cent tax, which applies to all patrons, was reintroduced on January 1.
The government announced the policy’s return last year and said the measure was expected to bring in HK$1.1 billion each year. The tax was previously waived in 2008.
But in a reply to the Post in June, the Inland Revenue Department said the government had garnered HK$189 million under the tax in the first quarter of this year, while payments for the second quarter were not yet due at the time of its reply.
“We aim to meet the government’s tax target, but we are concerned we might not be able to meet the target,” said Caspar Tsui Ying-wai, executive director of the Federation of Hong Kong Hotel Owners.
A dramatic scene unfolded at a hotel in Bhubaneswar‘s Infocity area when a woman employee allegedly went on a rampage, damaging property and attacking fellow staff members.
According to sources, the woman allegedly created a ruckus inside the hotel, assaulting people and breaking everything within her reach. From flower pots and computers to glass cupboards, she reportedly smashed several items using an iron rod. The incident has shocked hotel staff and guests alike.
The entire episode took place in a hotel under the jurisdiction of the Infocity police station. Following the incident, a case has been registered at the Infocity police station, and an investigation is currently underway.
While the motive behind the woman’s actions remains unclear, efforts are on to ascertain the full sequence of events. Police are examining CCTV footage and questioning witnesses to determine the cause of the outburst.
As per the allegation of the hotel manager, the woman employee was irregular in her duties and not maintaining workplace ethics. She was even accused of misbehaving with the customers.
When she was served a notice to resign from the job, in a fit of rage, she went berserk and started damaging the hotel property. The woman employee even threatened to shut the hotel if she was terminated, the manager alleged.
As of now, the woman’s statement has not been recorded, and her response to the incident is yet to be received.
Malayalam actor and noted mimicry artiste Kalabhavan Nawas died on August 1. He was found lying unconscious inside his hotel room at Chottanikara, Ernakulam, in Kochi. He was taken to the hospital immediately, where the doctors declared him dead.
He was 51 years old. The cause of death is unknown, while the primary analysis is that he died due to cardiac arrest. A post-mortem will be conducted today to confirm the cause of the death.
He had reached his hotel room in the evening after finishing the shoot of a movie titled ‘Prakambanam’. He had gone back to the hotel to check out of the room. The hotel staff found him unconscious when they checked his room after he had not come out of the room for a long time.
According to his colleagues, he was perfectly fine when he left the location at around 5:30 pm. They said he was going home, as there was a two-day break from the shoot.
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