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Asia Travel Pulse

Shanghai’s Easy Go App Makes Travel Effortless, See How It’s Revolutionizing Tourism

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Monday, July 7, 2025

In a major step towards enhanced visitor experience, Shanghai has introduced “Easy Go,” a simplified and convenient digital platform exclusively for overseas tourists. This app has been created in the English language using Alipay International and has the goal of transforming the visitor-city relationship. From booking attraction tickets to using the subway and availing tax refund, Easy Go ensures the process of traveling in an effortless and objective-driven manner that has the goal of simplifying anything ranging from transportation and food delivery.

Officially launched in early July 2025, Easy Go was jointly developed by the Shanghai Municipal Foreign Affairs Office, the People’s Bank of China (Shanghai), and certain other municipal departments. The app bundles about 30 mini-programs into four main groups: Food, Transport, Sightseeing, and Shopping, thereby acting as a one-stop digital portal for all tourists. In its efforts towards bridging communication gaps, the app has real-time translation in 14 languages so that tourists all across the globe can access it at their ease.

A Center for Seamless Travels

In total, Easy Go aims to eliminate the use of hundreds of apps, creating one portal that collates several services critical for tourists. By one-click onboarding, tourists enroll once and can make use of hundreds of services, including metro schedules and car booking, and ordering food and restaurant discovery. Users can access curated guides in advance through the app for food, which encourages users to explore secret food gems they would otherwise never encounter.

One distinguishing aspect is the “Tap-for-Tax-Refund” interactive map featured by the app, which helps tourists locate VAT-refund counters throughout the city. Tourists can track refunds in real time, and therefore make it convenient and smooth. Additional value for tourists seeking time maximization in the city comes in the form of the Shanghai Coupon Pack, which has special offers through all dining outlets, cultural events, and exhibits.

Progressing Shanghai’s Strategic Goals

Easy Go’s rollout complements Shanghai’s broader tourism and urban renewal efforts. As part of China’s drive to boost overseas tourists, Easy Go is likewise being employed as a key device in streamlining visitor expeditions and foreign spending. Easy Go is likewise embedded in Shanghai’s visa-free transit policy, which entitles residents in 55 countries to enter Shanghai for up to 240 hours visa-free, making Shanghai all the more attractive as a foreign centre for travel.

The July-October 2025 “Shanghai Summer” International Consumption Season has already exhibited extremely healthy figures, with inbound visits rising 42% and foreign currency spending rising nearly 68% year-over-year. Easy Go acts as a digital motor for this campaign by helping drive visitor volume as well as spend through facilitating an easier, better-connected traveler experience.

Visitor-Centric Features: Refining the Experience

Easy Go’s focus on enhanced visitor experience through this considerate feature design can be seen in the app’s extension of comprehensive resources for first-time and repeat tourists alike. Strategically curated travel guides and bite-sized videos created by influencers present the very best attractions and the very best in neighborhood life and present Shanghai in the very best possible light. Visitors can optimize their Shanghai time and uncover must-visit attractions and secrets throughout the entire city through bite-sized, visually engaging morsels of content.

For overseas tourists, the app’s multilingual interface and real-time translation functionality ensure that communication barriers remain minimal. Whether it’s placing food orders or using public transportation, tourists can be sure that Easy Go will make things as convenient and smooth as possible for them.

A Smarter Cities Framework for Tourism

Easy Go app in Shanghai also champions the city as a leading smart-city tourist destination. By bringing together in one user-centric app several services—payment, transit, retail, and digital content—a number of services that traditionally exist separately, Easy Go represents the future of urban tourism. It provides tourists with real-world help, but it also has a broader mission: creating through its services a smarter, better-connected urban environment where efficiency and cultural enrichment go hand in hand.

Included in this broader smart-city evolution, future versions of the Easy Go app are already in the pipeline. Future functionality will comprise hotel booking integration, itinerary generation using AI, and offline functionality for tourists with minimal connectivity. All this will turn Easy Go into an even more comprehensive digital friend for tourists.

The Human Touch: Voices Saying Thanks

Its real worth lies in what it can offer as an experience. Shanghai-based Nepalese doctor Dr. Ashish Maskay praised the app as considerate and convenient. “Shanghai has long boasted about serving expats,” Maskay said, “and this app is testimony to that, making it so convenient for visitors to feel at home.”

A 16-year Shanghai resident and arts manager, Astrid Poghosyan hailed Easy Go as a “game changer.” She particularly liked the availability of the option to pre-arrival download the app and thus gain some time ahead in exploration of the city.

Final Thoughts: Shanghai’s Tourism in a New Age

Much later in the evening, when the Shanghai skyline begins to cast its shadow, Easy Go continues refining the way tourists engage with the metropolis. For most users, the app becomes increasingly an insider buddy rather than tech—a ubiquitous companion that’s intuitive and full of information about the pulse of the city. From walking through the crowded streets of Nanjing Road to enjoying food in some hidden alley in the city or riding the subway, Easy Go turns each encounter one tap away. Shanghai’s embracing tech and hospitality through Easy Go gives insight into Shanghai’s urban tourism future. Aimed at emphasizing convenience, discovery of cultures, and stress-free coordination, Easy Go not only makes the visitor experience better but also gives travelers the confidence to engage more intimately with the cosmopolitan and cultural pulse of Shanghai. As Shanghai becomes increasingly cosmopolitan as a destination for tourism, Easy Go represents traveling in the future, where tech, cultures, and connection blend perfectly.

(Source: Shanghai Municipal Foreign Affairs Office, People’s Bank of China (Shanghai), Shanghai Municipal Government, Alipay International, Ministry of Culture and Tourism of China.)



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US government actions bite business travel

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Companies are reassessing their travel plans and exploring non-US markets. Photo Credit: Adobe Stock/GBTA poll tracks growing unease and market pivots

Companies are reducing their spend on travel and cutting down on trips, in response to continuing uncertainty and change with regards to US government actions.

This is according to findings from a new poll by the Global Business Travel Association (GBTA), tracking the sentiment and impact of US government actions on business travel. These latest findings reveal some ongoing as well as new and notable shifts since GBTA’s initial April 2025 poll on the same topic.

Nearly half of global travel suppliers surveyed now anticipate revenue losses (up from 37% three months ago), while more organisations are cancelling or relocating meetings from the US and/or shifting to virtual formats. US policy developments, such as trade tariffs, entry restrictions and cross-border advisories, are driving companies to reassess travel plans, tighten budgets and explore markets outside the US.

One-third of buyers (34%, versus 29% in April) continue to expect the number of business trips taken at their company will decline in 2025, as a result of US government actions.

International business travel is more likely to be impacted than domestic travel. Close to half of respondents (49%) expect declines in their international business travel versus 23% for their domestic/intra-regional business travel. Concerns have also increased in the areas of safety and duty of care and border detentions.

Other findings show that Europe and APAC are the top regions for companies seeking new trade partners outside the US, by 70% and 53% of respondents respectively, while one in five travel buyers globally (18%) say employees have declined US-based business trips due to concerns related to US government actions.

Suzanne Neufang, CEO of GBTA said: “This latest poll shows the business travel industry and corporate travel programs and professionals actively adapting to shifting geopolitics and evolving US policies. While overall demand currently remains resilient, the results underscore how economic uncertainty and US government actions continue to send ripple effects across the global travel landscape.”



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Southeast Asia Tourism Powerhouse Thailand Mirrors US, Australia, Cuba, Jordan and Iran in Alarming Freefall of Tourist Arrivals, New Update Inside

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Friday, July 18, 2025

Thailand, long hailed as Southeast Asia’s tourism powerhouse, is now facing an unexpected reality—standing shoulder to shoulder with nations like the United States, Australia, Cuba, Jordan, and Iran in grappling with a significant drop in international tourist arrivals. Once considered a symbol of resilience and recovery in the post-pandemic travel rebound, Thailand has reported a sharp mid-year decline, echoing a broader global trend driven by political tensions, economic challenges, and shifting traveler sentiment.

The Bank of Thailand has already revised its 2025 visitor forecast downward, underscoring how fragile the industry remains despite optimistic early projections. This downturn isn’t isolated—other tourism giants are experiencing similar patterns, from policy-induced hesitation in the U.S. to regional instability in Jordan.

As the landscape continues to shift, it’s clear that even the most established travel destinations are not immune to the ripple effects of a changing global order.

Thailand Sees Sharp Decline in Tourist Arrivals, Raising Alarms for Southeast Asia’s Recovery

Thailand’s travel sector is facing a critical test as new data reveals a 5.62% drop in international tourist arrivals for 2025 compared to the same period last year. With just 17.75 million foreign visitors reported from January 1 to July 13, the world’s most tourism-dependent economy is seeing cracks in its recovery trajectory.

The numbers are more than a dip—they are a wake-up call. For a country that welcomed nearly 40 million visitors in 2019, the current slowdown casts a shadow over economic expectations and raises urgent questions for regional travel stakeholders.

Malaysia and China Still Lead, But Numbers Show Strain

Malaysia and China continue to be Thailand’s top two source markets, contributing 2.46 million and 2.44 million visitors respectively. However, even these traditionally strong feeder markets are underperforming.

While Malaysia’s cross-border traffic has been steady, the sharp slowdown from China is a deeper concern. Thailand had anticipated a stronger resurgence from Chinese outbound tourism, especially after the lifting of travel restrictions and the restart of group tours.

Instead, mixed economic signals in China, safety perceptions, and changing traveler behavior appear to be weighing heavily on recovery.

Revised Forecasts Reflect Growing Uncertainty

Last month, the Bank of Thailand revised its 2025 full-year forecast for tourist arrivals down from 37.5 million to 35 million. The correction underscores a more cautious outlook amid global inflation, fluctuating airline capacity, and currency volatility.

Thailand’s inability to return to its pre-pandemic record of 39.9 million arrivals in 2019 suggests structural changes in international travel demand. More travelers are now opting for alternative destinations in Southeast Asia, diluting Thailand’s once-dominant position.

Economic Impact Is Immediate and Far-Reaching

Tourism accounts for roughly 12% of Thailand’s GDP and supports millions of jobs. A 5.62% year-on-year drop means billions in lost potential revenue across hotels, airlines, restaurants, retail, and local transportation.

Small and mid-sized businesses—especially in cities like Chiang Mai, Phuket, and Krabi—are particularly vulnerable. The ripple effect touches everything from airport traffic to artisanal markets, slowing down momentum that had just started building after years of pandemic-induced standstill.

For a country heavily reliant on tourism dollars, the implications are both social and economic.

What’s Behind the Decline? A Deeper Dive

Multiple factors are shaping Thailand’s tourism struggles in 2025:

  1. Airfare Inflation: Rising fuel prices and limited airline capacity have kept international ticket prices high, especially on long-haul routes.
  2. Visa Challenges: Delays and procedural friction in visa approvals are discouraging potential visitors from key markets.
  3. Security and Safety Concerns: A spike in regional incidents has slightly impacted perceptions, particularly among cautious family travelers.
  4. Competition from Neighbors: Countries like Vietnam, Indonesia, and the Philippines have ramped up tourism marketing and diversified their experiences, pulling travelers away from Thailand.
  5. Shifting Travel Patterns: Global travelers are leaning into off-the-beaten-path destinations, longer stays in fewer places, and hybrid work-leisure trips—trends that don’t fully align with Thailand’s traditional tourist model.

Policy Response Will Define the Next Chapter

The pressure is now on Thai policymakers and tourism authorities to act swiftly. That includes:

  • Expanding bilateral visa waivers and simplifying e-visa systems.
  • Boosting regional airport infrastructure to attract more direct flights.
  • Increasing promotion in emerging markets like India, Russia, and the Middle East.
  • Supporting SME tourism operators with digital marketing, financing, and training.
  • Diversifying offerings to appeal to remote workers, digital nomads, and eco-conscious travelers.

Thailand must now market more than just its beaches. It must reintroduce its heritage, wellness assets, cuisine, and countryside experiences to a new generation of post-pandemic explorers.

Airlines and Hotels Adapting to Lower Traffic

Airlines serving Thailand are recalibrating capacity. Thai Airways, Singapore Airlines, and AirAsia have adjusted frequencies to match softening demand, while hotels are leaning into domestic tourism campaigns and value-added offers to fill rooms.

Luxury hotels in Bangkok and beach resorts in Phuket are promoting wellness retreats, culinary experiences, and flexible bookings to capture hesitant international travelers.

New hospitality players are also shifting toward long-stay formats and apartment-style accommodations, targeting digital nomads and extended-stay guests.

A Changing Landscape for International Travel in 2025

The first half of 2025 has painted a complex picture for the global travel and tourism industry. While some destinations continue to enjoy a modest recovery from the pandemic slump, others are experiencing a worrying downturn driven by a blend of political instability, economic headwinds, and regional security concerns. Countries like Thailand, the United States, Cuba, and Jordan—longstanding tourism magnets—are now struggling to maintain momentum as international arrivals falter and sector revenue shrinks.

This analytical overview unpacks the latest data, explores the multifaceted causes behind the downturns, and considers the broader implications for economies heavily reliant on tourism.

Thailand: From Tourism Giant to Regional Cautionary Tale

Thailand has long held the crown as Southeast Asia’s most visited destination, renowned for its beaches, cultural treasures, and vibrant street life. But from January 1 to July 13, 2025, the nation recorded a 5.62% year-on-year drop in foreign tourist arrivals, totaling 17.75 million visitors, according to Reuters and the UN World Tourism Organization (UNWTO).

At first glance, the figure might seem moderate. However, the decline is significant in the context of Thailand’s ambitious post-pandemic recovery efforts. The Bank of Thailand has now downgraded its annual tourist target from 37.5 million to 35 million, a stark reminder of shifting global travel patterns.

Why Are Tourists Holding Back?

Thailand’s two top source markets—Malaysia (2.46 million) and China (2.44 million)—still provide substantial inflows, but not at the levels previously anticipated. Chinese outbound tourism, in particular, is weaker than expected. Lingering economic uncertainties in China, tightened household budgets, and concerns about regional safety have all contributed to the decline.

Additionally, a strong Thai baht is making travel to the country more expensive, especially for tourists from lower-income countries. Other contributing factors include visa process confusion, inconsistent entry policies, and intense regional competition, particularly from destinations like Vietnam and Indonesia that are doubling down on travel marketing and incentives.

United States: Global Perception and Policy Create Barriers

The United States has experienced a staggering 11.6% drop in international arrivals in March 2025, with major source markets like Germany, Spain, the UK, Canada, and South Korea recording double-digit declines. Over the full year, international tourism demand is forecast to fall by 9.4%, according to data from the World Travel & Tourism Council and Middle East Eye.

The economic fallout is already substantial—an expected $12.5 billion reduction in tourism revenues for 2025.

Cuba: Sanctions and Isolation Choke Tourism Recovery

Cuba’s hopes of reviving its once-thriving tourism industry have been dealt a major blow in 2025. The Caribbean nation saw a 33% drop in inbound tourist arrivals during Q1, largely due to the reimposition of U.S. sanctions, economic mismanagement, and ongoing infrastructural challenges.

Traditional Markets Dry Up

Cuba’s traditional source countries—Canada, Spain, Russia, Italy, and the United States—have all reported notable declines. Although there has been a small increase in Chinese tourist arrivals, thanks to recent visa-free agreements and new direct flight routes, it’s not enough to offset broader losses.

The island’s reliance on tourism as a core component of its economy means this decline has had a direct and immediate impact. Hotel occupancy rates are down, cruise visits are shrinking, and foreign exchange inflows have been severely affected.

Without significant policy reforms and infrastructural upgrades, Cuba risks long-term damage to its tourism brand.

Jordan: Regional Conflict Drags a Promising Market into Turmoil

Jordan’s hospitality sector, particularly iconic destinations like Petra, has suffered immensely in the wake of renewed conflict in the Middle East. Between mid-September and early October 2024, flight bookings to Jordan dropped by 35%, directly tied to the regional instability arising from the conflict in Gaza.

Petra: From Tourism Jewel to Ghost Town

One of the most telling statistics: hotel occupancy rates in Petra plummeted to just 10%, putting thousands of small businesses at risk and threatening local employment in the region’s tourism-dependent economy.

Although Jordan itself has remained stable, perception is reality in tourism. Travelers associate the broader region with danger, often skipping destinations near conflict zones, even if they are technically safe.

Iran and Syria: Lingering Instability Limits Recovery

Syria’s tourism has virtually collapsed, with a 98% decline in arrivals since 2010. Civil conflict and international sanctions continue to isolate the country. Iran, despite reopening in 2022, is also underperforming due to visa complications, safety concerns, and outdated infrastructure.

What’s Driving the Decline?

Tourism experts identify four major causes:

  • Political and policy barriers: Visa restrictions, unfriendly rhetoric, and diplomatic tensions are deterring potential travelers.
  • Security fears: Perceptions of instability—even in safe areas—are keeping tourists at bay.
  • Currency and cost concerns: Strong currencies like the U.S. dollar and Thai baht make trips expensive.
  • Geopolitical disruptions: Wars, sanctions, and viral boycotts are leading to sudden drops in demand.

The Road Ahead

For affected countries, the tourism downturn isn’t just about lost visitors—it’s about lost jobs, revenue, and national brand value. Solutions lie in visa reforms, reassurance campaigns, and diversifying source markets. If not addressed swiftly, these declines may leave lasting damage on economies that rely heavily on international travel.

The Bigger Picture: A Regional Wake-Up Call

Thailand’s dip is not isolated. It reflects a broader fragility in Southeast Asia’s tourism recovery. As global economies balance inflation and recession fears, leisure travel—especially discretionary long-haul trips—may face headwinds.

That puts pressure on ASEAN countries to collaborate, share data, and craft collective strategies for travel resilience. Regional tourism corridors, multi-country itineraries, and shared aviation pacts could be the way forward.

The era of mass tourism is evolving, and Thailand must evolve with it.

Conclusion: Time to Rethink, Rebuild, and Reimagine

Thailand’s 2025 mid-year tourism data isn’t just a statistic—it’s a signal. One that tells us recovery is not guaranteed, and leadership in tourism must now be earned, not assumed.

For travelers, it may be business as usual. But for the industry, this is a pivotal moment to reset. With smart policy, renewed investment, and creative storytelling, Thailand can still reclaim its place as a global tourism leader.

But it must act now—because the competition is only getting stronger, and the world is watching.



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Cruise Asia – Travel And Tour World

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Cruise Asia – Travel And Tour World

  • Friday, July 18, 2025

    The recently launched Cruise Asia by Destination Asia now welcomes South Korea to its impressive list of destinations, offering unique shore excursions and an intriguing cultural element to cruisers throughout the world.

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