Hotels & Accommodations
Sarawak’s hotels present key performance metrics
KUCHING, 4 August 2025: The Ministry of Tourism, Arts and Culture (MOTAC), through its agency Tourism Malaysia, recently hosted the Hotel Data Refinement Session with Sarawak’s Hotel Industry in conjunction with the Presentation of Appreciation Certificates to Hotel Survey Samples in Sarawak.
The event was held at the Hilton Hotel Kuching and marked the first engagement of its kind for the year.
The session was officiated by Tourism Malaysia Deputy Director General (Planning) Shahrin Mokhtar, and brought together key tourism and hospitality stakeholders in Sarawak, including representatives from the Malaysian Association of Hotels (MAH), Sarawak Chapter, Malaysia Budget & Business Hotel Association (MyBHA), Sarawak Chapter, Sarawak Tourism Federation (STF), Sarawak Tourism Board (STB), and the National Property Information Centre (NAPIC) Sarawak.
Organised by the Strategic Planning Division of Tourism Malaysia, the session served as a platform to present the latest findings from the quarterly Paid Accommodation Survey (also known as the hotel survey), which captures key performance metrics such as Average Occupancy Rate (AOR), Average Room Rate (ARR), and guest arrivals, both domestic and international.
In addition to data sharing, a refresher on the survey’s reporting procedures was provided to ensure consistent and accurate data submission.
The session was also supported by newly appointed hotel officers in understanding their roles, while offering a platform for industry players to share feedback, challenges, and suggestions to improve the survey’s implementation and relevance.
According to Shahrin, this engagement is timely as the country prepares for Visit Malaysia 2026 (VM2026).
“Reliable and high-quality data is essential in supporting our national tourism agenda.
The hotel survey plays a vital role not only for Tourism Malaysia but also as a key reference for policymakers, investors, and industry stakeholders,” he said.
To acknowledge outstanding contributions, Tourism Malaysia also presented certificates of appreciation and Visit Malaysia 2026 promotional materials to hotel operators who have demonstrated exceptional commitment and consistency in data submission.
This recognition reflects the agency’s appreciation for their continued support in enhancing national tourism data.
Malaysia continues to experience a strong recovery in tourism. In 2024, the country welcomed 38 million international visitors — a 31.1% increase from 2023 and 8.3% higher than pre-pandemic levels in 2019.
The positive momentum has carried into 2025, with 13.4 million visitor arrivals recorded from January to April, representing a 21.0% year-on-year increase.
Singapore remained Malaysia’s top source market, followed by Indonesia, China, Thailand, India, Brunei, South Korea, the Philippines, Australia, and the UK.
It used to be one of those unwritten laws in travel – accommodation companies did accommodation, tour companies did tours.
Intrepid’s Daintree Ecolodge.Credit:
That was before tour operators broke the mould with expansion into river and small ship cruising, a common synergy these days.
One shining exception is Abercrombie & Kent, with its A&K Sanctuary division, comprising 15 African safari camps, lodges and five Nile riverboats with plans for further expansion internationally.
Australia’s famous tour company Intrepid Travel has also made a splash into the accommodation market, recently buying a resort in Tasmania and a riad in Morocco.
Edge of the Bay – Intrepid Travel’s recent purchase on Tasmania’s Freycinet Peninsula.Credit:
This follows its 2023 acquisition of the Daintree Ecolodge in Queensland, and lease of a property in Hoi An, Vietnam.
It basically means cutting out the middle man – the company plans to own 20 such sites within the next three years.
Intrepid’s Australian purchase is of The Edge of the Bay, a previously family-run property on Tasmania’s Freycinet Peninsula that will now see Intrepid Foundation partner Greening Australia at the property, introducing new nature-based guest experiences, as well as fundraising for the NGO.
In Marrakesh, Morocco, its guesthouse was also acquired from a private owner. Guests will be able to enjoy culinary experiences in the medina and onsite, with chefs recruited via another foundation partner, the Amal Association, which provides culinary training to women in Morocco.
Monday, August 4, 2025
Manila, the busy capital of the Philippines, has some of the most luxurious and prestigious hotels in Southeast Asia. Two of these, Conrad Manila and Lanson Place Mall of Asia, both under SM Hotels and Conventions Corp. (SMHCC), have received significant recognition at the 2025 World Travel Awards. Conrad Manila, known for its high-quality service, and Lanson Place Mall of Asia, a new player in the luxury hotel market, have both been nominated in several categories.
These nominations highlight SMHCC’s commitment to offering excellent hospitality and luxurious accommodations in Manila. As a top destination for business, leisure, and long-term stays, Manila strengthens its role as a center for world-class hospitality, with these hotels playing a big part in this growing reputation.
Conrad Manila: Consistently Leading the Way
Conrad Manila, SMHCC’s flagship hotel, has been nominated in three important categories: Philippines’ Leading Conference Hotel, Philippines’ Leading Hotel, and Philippines’ Leading Hotel Suite. For the past six years, the hotel has been recognized as the Philippines’ Leading Conference Hotel, thanks to its top-notch conference facilities and outstanding service. Its Forbes Ballroom has significantly contributed to Manila’s rising profile as a prime destination for Meetings, Incentives, Conferences, and Exhibitions (MICE).
Guests at Conrad Manila enjoy a luxurious stay, with panoramic views of Manila Bay and easy access to the Mall of Asia and other popular sites. The hotel’s focus on excellent service and personalized guest experiences has attracted a loyal clientele among business travelers, conference attendees, and leisure visitors.
As the hospitality landscape evolves, Conrad Manila stays ahead, setting the standard for luxury hotels in Manila and the Philippines. Its consistent high level of service meets the diverse needs of travelers, establishing it as a leader in the region’s hospitality sector.
Lanson Place Mall of Asia: A Newcomer With Big Ambitions
Lanson Place Mall of Asia joins the luxury accommodations in Manila, having already made a splash with its nomination in the Philippines’ Leading Hotel Residences category. Designed for both business and long-term travelers, Lanson Place offers a modern urban escape by the bay, combining contemporary design with the comfort and convenience that today’s travelers want.
Lanson Place Mall of Asia is conveniently located near the Mall of Asia, one of the largest shopping malls in the Philippines, making it a perfect spot for those who want to explore Manila. The hotel’s simple yet elegant design offers a comfortable stay, with peaceful bayfront views that create a calming environment. It has quickly become a preferred choice for guests seeking an upscale and comfortable extended stay experience in the heart of Manila.
The nomination for the Leading Hotel Residences category reflects the hotel’s excellent service, luxurious amenities, and unique offerings tailored to long-term guests. With its prime location and dedication to personalized experiences, Lanson Place is rapidly becoming a top pick for travelers in Manila.
SMHCC: Committed to Excellence and Filipino Hospitality
Both Conrad Manila and Lanson Place Mall of Asia showcase SMHCC’s dedication to its service culture of “We Go Beyond,” which focuses on delivering personalized, guest-focused experiences. This approach is rooted in Filipino hospitality, known for its warmth, attentiveness, and commitment to making every guest feel at home.
Eugene Naughton, president of SMHCC, stated that these nominations are not just about awards but about doing the right thing for the guests. “We provide the best guest experience in the country not to win awards but because it is the right thing to do,” Naughton said. His words underline the company’s commitment to maintaining high service levels and building a solid reputation in the hospitality industry worldwide.
The World Travel Awards: Recognizing the Best in Global Hospitality
The World Travel Awards are among the most prestigious in the global travel and hospitality sector. Nominations and winners stem from votes by travelers, industry experts, and consumers, who assess various aspects of hotels, resorts, and hospitality businesses. Being nominated for these awards signifies excellence, and both Conrad Manila and Lanson Place Mall of Asia have proven themselves worthy contenders.
Voting for the 2025 World Travel Awards is now open, with winners set to be announced later this year. The recognition of SMHCC’s hotels underlines their ability to provide exceptional service and world-class amenities that compete with the best globally.
Dollywood’s Success as a Model for Excellence
While the World Travel Awards cover many categories, the recognition of Manila’s luxury hotels highlights the growing importance of unique, guest-focused experiences. The influence of properties like Conrad Manila and Lanson Place Mall of Asia extends beyond just providing accommodations; they are vital in shaping Manila’s tourism and hospitality environment. By consistently exceeding guest expectations, these hotels raise the Philippines’ profile on the global travel scene, much like other renowned international attractions.
As travelers continue to come to Manila for both business and leisure, the focus is now on the city’s top hotels, which are celebrated for their unique offerings, customer service, and overall guest experience. Whether on a short business trip or a longer vacation, visitors can now enjoy luxurious stays at some of Asia’s finest establishments.
Conclusion: Manila’s Hospitality Shines Bright in Global Rankings
With its prestigious nominations at the 2025 World Travel Awards, the success of Dollywood in the Philippines remains a guiding light for global hospitality. As hotels like Conrad Manila and Lanson Place Mall of Asia lead the way in improving luxury hospitality standards in Manila, the city’s recognition as a leading global travel destination is set to rise even higher. These accolades are a testament to the hard work and dedication of SMHCC, along with the lasting charm of Filipino hospitality that welcomes travelers from around the world. Whether for a quick escape or a longer stay, Manila’s luxury hotels are ready to provide an unmatched experience.
(Source: SM Hotels and Conventions Corp., TripAdvisor, Philippines Department of Tourism, 2025)
Hotels & Accommodations
Millennium Hotel Queenstown Welcomes New GM Amid Exciting Refurbishment Plans
Monday, August 4, 2025
In a significant development for Queenstown’s vibrant tourism and hospitality industry, the Millennium Hotel Queenstown has appointed Ken Orr as its new General Manager. This announcement comes at an exciting time for the hotel, as it enters a fresh chapter under new leadership, with a strategic focus on the continued growth and revitalization of its property.
Ken Orr, a seasoned hospitality professional with over two decades of experience, has been chosen to lead the hotel through its most recent endeavors, including a major refurbishment initiative aimed at enhancing its appeal to both the international tourism market and local clientele. The decision to bring Orr back to the South Island of New Zealand is a reflection of the company’s long-standing trust in his leadership abilities and his deep understanding of the local market.
A Seasoned Leader Ready to Take on New Challenges
Ken Orr’s appointment is a significant moment not only for the Millennium Hotel Queenstown but also for the tourism sector in Queenstown, New Zealand. With an extensive background in hotel operations across New Zealand, Orr brings a wealth of knowledge and experience, having worked in managerial and operational roles for Millennium & Copthorne Hotels New Zealand for over 20 years.
His journey with Millennium Hotels & Resorts began nearly three decades ago, and this return to Queenstown feels almost like a full-circle moment for Orr, who has fond memories of his first experience with the company at the same hotel. This deep-rooted connection to the Millennium Hotels brand and his personal affinity for the region make him an ideal fit for leading the hotel as it embarks on a new phase.
Orr expressed his excitement about returning to his “spiritual home” and shared his enthusiasm for the opportunity to contribute to the hotel’s growth and development. His extensive knowledge of the operations within Millennium Hotels & Resorts will prove invaluable as the hotel undergoes its transformative refurbishments, including the renovation of 220 rooms, which will enhance the overall guest experience.
A Vision for Growth and Innovation in Queenstown’s Hospitality Sector
Under Orr’s leadership, Millennium Hotel Queenstown is not just looking at physical renovations but also a renewed commitment to quality, service, and offering guests an elevated experience. One of the highlights of Orr’s vision is the activation of the hotel’s conferencing and group market. With Queenstown being a renowned destination for business events, conferences, and group retreats, this strategic focus will open up new avenues for growth and enable the hotel to attract a broader range of visitors from the global tourism market.
Orr’s leadership will be essential in aligning the hotel with Queenstown’s tourism priorities. As one of New Zealand’s most sought-after destinations, Queenstown offers a rich blend of outdoor adventure, world-class golf courses, and breathtaking landscapes that draw travelers from around the world. Orr’s deep connection to the region and the tourism sector will enable him to navigate the competitive landscape and position the hotel for sustained success.
An Exciting Future for Queenstown’s Tourism and Travel Industry
The appointment of Ken Orr as General Manager at Millennium Hotel Queenstown also highlights the positive trajectory of the broader tourism and hospitality industry in Queenstown. Known for its dynamic tourism offerings, Queenstown continues to attract travelers seeking both adventure and relaxation. From skiing in the winter months to hiking, bungee jumping, and wine tasting in the warmer seasons, Queenstown is a hub for travel enthusiasts who want to explore some of the most stunning landscapes in the world.
Tourism plays a crucial role in the local economy, and the appointment of a seasoned leader like Ken Orr signals a commitment to providing world-class experiences for visitors. The hotel’s refurbishment is expected to attract even more travelers looking for a luxurious base while they explore all that Queenstown has to offer. By focusing on customer service excellence, innovative offerings, and modern amenities, Millennium Hotel Queenstown is positioning itself as a key player in Queenstown’s hospitality landscape.
Embracing Change: A New Era for Millennium Hotel Queenstown
The ongoing refurbishment project at Millennium Hotel Queenstown includes a complete overhaul of 220 rooms, including 15 suites, to meet the evolving expectations of today’s travelers. As travelers increasingly seek comfort, luxury, and a personalized experience, the hotel’s updates will ensure that it remains a premier choice for both leisure and business travelers alike.
The transformation also aims to embrace sustainable practices, ensuring that the hotel not only caters to its guests’ needs but also aligns with broader tourism trends focused on environmental responsibility. This renovation is part of Millennium & Copthorne Hotels New Zealand’s broader efforts to enhance its portfolio and further solidify its reputation as a leader in the hospitality industry.
A Win for Queenstown’s Hospitality Sector
Millennium & Copthorne Hotels New Zealand’s decision to bring Ken Orr back to Queenstown at such a crucial time in the hotel’s development is also a boon for the region’s tourism sector. With Orr at the helm, the Millennium Hotel Queenstown is poised to further enhance its role as a key player in Queenstown’s hospitality ecosystem, contributing to the growth of the city’s tourism and supporting the region’s overall economic well-being.
With the added promise of a refined guest experience, state-of-the-art facilities, and a strengthened focus on group and conference markets, the hotel is well-positioned to capitalize on Queenstown’s enduring appeal to visitors from around the globe. As a result, this new chapter for Millennium Hotel Queenstown marks an exciting future for both the hotel and the broader tourism sector.
Looking Ahead: A Bright Future for Tourism in Queenstown
As Millennium Hotel Queenstown undergoes its transformative changes, it reflects the ever-evolving landscape of the travel and tourism industry in Queenstown. With leaders like Ken Orr at the forefront, the future of tourism in the region looks brighter than ever. From providing exceptional accommodations to enhancing the overall guest experience, Millennium Hotel Queenstown is set to become a key player in Queenstown’s vibrant hospitality and tourism industry, helping travelers create lasting memories in one of New Zealand’s most captivating destinations.
In conclusion, the future of Millennium Hotel Queenstown is in capable hands, and with Ken Orr’s expertise and vision, the hotel is sure to thrive in the competitive tourism market. The focus on refurbishment, guest experience, and the expansion of conference offerings will undoubtedly position the hotel for success, ensuring that Queenstown remains a top choice for travelers from across the globe.
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