Hotels & Accommodations
Model forced to barricade herself in ‘prison’ hotel due to broken lock
What a lock-block.
A UK model was forced to barricade herself in a “horrendous” hotel room in Turkey after the lock didn’t work — before giving up and shelling out over $950 on an Airbnb instead.
“We were so nervous because anyone could come in,” Chiara Cox, 22, told Jam Press of her demonic digs, which also featured a “filthy mattress,” mold and a used ashtray.
The bombshell had reportedly flown to Antalya with her friend Toby Wolstenholme on July 1st for what she hoped would be a relaxing two-week getaway. They’d reportedly reserved their accommodation through Loveholidays, a UK travel agency offering discount all-inclusive packages.
However, the trip quickly went South after Cox checked into their digs and realized they’d booked the hotel from hell.
“We got to the hotel at 1 a.m. and the guy was asleep on the sofa, we made him jump when we came in and said hello,” the South Yorkshire native recalled. “He checked us in. It was meant to be all-inclusive, but he didn’t give us any information about that, he just put the wristband on.”
She added, “We looked at each other and said ‘this isn’t going to be good’, we could just tell.”
Their worst fears were confirmed after Cox put the key in the door and it opened without them having to turn the handle “because there was no lock.”
And that was just the tip of the iceberg. “I went in first and turned the bathroom light on and said, ‘Toby, we can’t stay here,” recounted the Brit. “As soon as I walked into the bathroom, it had pure mold in it and there was a used ashtray in there.”
Meanwhile, the main room was so shambolic it reminded Cox of a “prison.” She claimed that the aircon didn’t work, the window didn’t lock, and that there were stains on the mattress and wires protruding from the wall.
When they tried to upgrade to a “nicer” room, the clerk attempted to charge them $175.
As a result, Cox and her friend were relegated to spending the night in the heinous accommodations, whose lack of a front door lock made them feel completely exposed.
To keep out potential intruders, they resorted to reinforcing the door with their belongings like a scene out of “The Blues Brothers.”
“We woke up lots of times because we had to barricade the door with our suitcases and the furniture because it was wide open otherwise,” Cox said. “We slept as best as we could and then we peeled back the mattress and it was absolutely filthy, stained, there were hairs on it.”
She added, “We slept in the clothes that we traveled in, and it was horrendous.”
Eventually, the pair became so disgusted with their digs that they packed up and left. “In the morning, we didn’t say anything, we just left the key on the desk,” Cox recalled. “As we were waiting for the taxi, the same guy that was asleep came out and asked if there’s a problem.”
She added, “He just said ‘okay, no problem’ and walked off. He didn’t even care.”
As they still had a lot of days left in their vacation, Cox and her pal decided to book an Airbnb, which reportedly cost them $950.
They subsequently complained about their predicament to Loveholidays, but the travel agency said they didn’t provide “enough time” for the hotel to resolve their issue. The company added that they needed “evidence” that the inn didn’t try and get them a better room.
“It’s disgusting, we need a partial refund at least,” declared Cox. “I know what places like that are like, they will probably say that the room is habitable.”
She has since vowed to stop using Loveholidays due to their poor standards. Despite only paying around $950 for their entire stay, Cox believed that they should’ve at least provided the bare essentials.
“It’s been such a stressful travel journey,” she said. “The stress has not stopped, I wanted a break.”
To make matters worse, the besties were forced to cater for themselves for the remainder of the trip as the hotel was supposed to be all-inclusive.
However, she feels trying to get Loveholidays to refund them is futile. “Even if they don’t refund us for the flights, I’d really like a refund for the hotel,” Cox lamented. “But I can guarantee they won’t put their hand in their pocket.”
A Loveholiday representative has since weighed on the incident, but failed to offer much assurance.
“We’re sorry to hear that Miss Cox’s hotel did not meet expectations on this occasion,” they said. “Miss Cox booked alternative accommodation before notifying our On Holiday Support team of her complaint, so we were unfortunately unable to offer our assistance to resolve the issues at hand.”
They added, “We are continuing to investigate Miss Cox’s complaint with the hotel and will remain in touch with her throughout this process.”
Hotels & Accommodations
Travel Mistakes I’ve Made at Five-Star Hotels
One of my favorite parts of staying in a nice hotel is ordering room service. Answering the door in a plush robe and slippers to have a cart roll in with cloches, condiments in tiny glass bottles, and drinks in stemmed glasses makes me feel like a VIP.
But I’ve often missed out on what could have been exceptional dining experiences had I put on clothes and walked down to the hotel’s restaurants. At five-star hotels, I’ve found that the restaurants typically have a luxe ambiance, award-winning cuisine, and different menus from the in-room dining options.
In spring 2024, when I stayed at the Phoenician, a five-star mega-resort in Scottsdale, Arizona, I didn’t try any of the award-winning dining venues — Mowry & Cotton, J&G Steakhouse, and Thirsty Camel.
At the Grand America Hotel, I opted for room service breakfast, so I didn’t get to experience the European vibe at the bistro, Laurel Brasserie & Bar.
I did the same thing when I woke up at the Versace Mansion in 2021, and I missed out on a meal on the patio next to a 24-karat gold pool. At the Fairmont Le Chateau Frontenac in Quebec City in 2022, I didn’t even see the rooftop restaurant, Eléa.
Most recently, when I booked one night at the Fairmont Pacific Rim in May, I ordered dinner instead of getting a table at the Michelin-recommended restaurant Botanist, which was filled with live plants.
Next time I stay at a five-star hotel, I’ll eat in the hotel’s restaurant.
Hotels & Accommodations
Oberoi Hotels Named World’s Best Hotel Group: 2025
New Delhi, 18th July 2025: The Oberoi Group is proud to announce that Oberoi Hotels & Resorts has been voted the ‘Best Hotel Group in the World’ at the prestigious Telegraph Travel Awards 2025, UK. In addition, The Oberoi Luxury Nile Cruisers have been awarded the title of ‘Best River Cruise Line’, marking a significant dual achievement for the Group on the international stage.
Organised by The Telegraph, one of the UK’s most respected publications, the Telegraph Travel Awards are among the industry’s most trusted accolades, recognising excellence in global travel and tourism. This year’s awards were based on the votes of over 20,000 readers from across the world, making them a powerful testament to guest loyalty and satisfaction.
These honours are a testament to Oberoi Hotels & Resorts’ enduring commitment to excellence, sincere hospitality, and the art of creating personalised experiences in some of the world’s most iconic destinations. The recognition of The Oberoi Luxury Nile Cruisers further underscores the Group’s expertise in crafting timeless journeys along the storied waters of the Nile.”
Mr. Arjun Oberoi, Executive Chairman, The Oberoi Group, said, “It is a tremendous honour to be recognised by the readers of The Telegraph, UK. These awards are a testament to the passion and commitment of our teams who consistently deliver exceptional guest experiences with sincerity and grace. We remain deeply grateful to our guests for their trust and continued patronage.”
Mr. Vikram Oberoi, Chief Executive Officer and Managing Director, The Oberoi Group, further added: “We are proud to represent India on the global stage and remain committed to showcasing the timeless charm of Indian hospitality. Whether it is our iconic hotels or our Luxury Nile cruisers in Egypt, every Oberoi experience is guided by a philosophy of personalised service, attention to detail, and a deep sense of care.”
As The Oberoi Group celebrates 90 years of excellence, it continues to expand its presence with a series of landmark developments. This milestone year marks the much-anticipated opening of The Oberoi Rajgarh Palace, Khajuraho and the introduction of two Oberoi Nile Dahabeyas—bringing a new chapter of luxury and elegance to river cruising in Egypt. Earlier this year, the debut of The Oberoi Vindhyavilas Wildlife Resort added a new dimension to India’s luxury landscape. Complementing these developments is the recent announcement of Elements by Oberoi—a Group-wide initiative that deepens its commitment to sustainability and social responsibility, setting new benchmarks for thoughtful luxury.
Hotels & Accommodations
ITC Hotels shares rise for third day; Elara Securities reaffirms ‘Accumulate’ rating
The company posted a strong 54% year-on-year (YoY) growth in net profit for Q1FY26, with profit attributable to shareholders rising to Rs 133 crore from Rs 87 crore a year earlier. Revenue from operations also increased 15.5% to Rs 816 crore, compared to Rs 706 crore in Q1FY25.
In its research note, Elara Securities said, “ITC Hotels reported a better-than-expected Q1, driven by a 300bps increase in occupancy. The ramp-up in occupancy at ITC Ratnadipa led to stronger operating leverage. Higher other income—42% above expectations—contributed to the PAT beat. ARR grew 8% YoY to Rs 10,822, resulting in a 13% rise in RevPAR.”
Elara added, “ITCHOTEL enjoys a 34% RevPAR premium over the industry. At ITC Ratnadipa, occupancy is ramping up well, delivering an 80% RevPAR growth in Sri Lankan Rupee terms. With a continued scale-up at Ratnadipa (operations commenced in April 2024) and other recently launched hotels—25% of inventory still operating below 75% occupancy—along with rising ARR, we expect double-digit RevPAR growth to continue. We raise our SoTP-based target price to Rs 256 from Rs 225, valuing the hotel business at 28x Q1FY28E EV/EBITDA and Sapphire Residences at 1x NAV. Maintain Accumulate.”
On the technical front, the daily Relative Strength Index (RSI-14) for the stock stands at 73.5. An RSI above 70 typically indicates overbought conditions, suggesting the stock has witnessed a strong rally and may be due for near-term consolidation or profit booking.
(Disclaimer: Recommendations, suggestions, views, and opinions given by the experts are their own. These do not represent the views of The Economic Times)
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