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Insurance Company Ordered to Pay Rs One Lakh Ninety Thousand For Canceled Air Canada Flight: DCDRC Ruling, Here’s What You Need To Know Now

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Wednesday, July 30, 2025

The District Consumer Disputes Redressal Commission (DCDRC) has directed an insurance company to pay Rs 1.9 lakh as compensation for a cancelled flight on an Air Canada plane in a significant decision. The verdict has come in a suit filed against the insurance company as it had declined to make the complete payment on the tickets bought by Ghaziabad couple Sushil Kaul and his wife Sunita Kaul. The case, which has made its way through the courts for more than two years, has focused questions on travel insurance and consumer protection, particularly when a flight is canceled by an overseas carrier.

Our Moderators: DCDRC Finds Air Canada Ticket Must Be Completely Refunded

The couple, Sushil and Sunita Kaul, had taken an international travel insurance from Care Health Insurance. The insurance was to cover the price of their flight to Canada, which included a booking on Air Canada. But on Jan. 11, 2022, when the airline did exactly that, cancelling their flight out of Marrakesh and stranding the couple in Morocco, they found themselves with no choices — and no compensation that was owed to them. Although they made multiple requests for reimbursement, Care Health Insurance took the longest to settle the bill.

Adjudicating the case that came to the DCDRC on July 29, 2025, the forum had directed the insurance company to pay Rs 1.9 lakh to the cost of the cancelled flight, which was the ticket price of $2,337 (Rs 1.9 lakh current rokda value — approximately). The amount will be paid within 45 days of the decision. If Care Health Insurance Ltd does not settle said liability by the said due date, the company shall be payable, in addition, an interest @ 6% per annum on the final payable amount.

Your Rights Under International Holiday Insurance

The case is also a reminder to understand the details of your insurance coverage, particularly when you are traveling abroad. Although they had purchased coverage for the trip, for Sushil and Sunita Kaul, the cancellation of the airline did not automatically mean the insurance would pay out. It would take another two years for this case to close, illuminating the glacial, occasionally dance- and always soul-chapping paces of the Insurance Machine.

The case is a reminder to travelers, legal experts said, to read the terms and conditions of travel insurance diligently, including in the fine print of policies that cover cancellations and how claims are handled. And would-be travelers might not be aware that not all cancellations — especially those beyond the control of the airline — are covered by insurance, unless it is explicitly spelled out in the policy.

Effect of judgment on travel insurance contracts

This is being seen as a significant victory for travelers that the DCDRC ruling. There’s been closer scrutiny of how insurers deal with claims, not least over flight cancellations. Travel experts think the decision could herald a shift in attitude to how the insurers handle such cases in the years to come. Travelers would get speedier and broader resolutions, clearer policies and, possibly, better conditions for any compensation due to them as a result of flight cancellations.

The case also highlights the role that consumer protection departments can take to hold companies responsible. For cases where insurers are not honoring their obligations, those consumer voters that cannot wait for their rights can turn to the DCDRC (or its equivalent in your jurisdiction).

Travel Insurance: What You Need to Know

Travel insurance is routinely advised to travelers purchasing an airline ticket, especially when it is an international flight, to protect them against various contingencies such as cancellations, medical emergencies, and lost baggage. But as this situation shows, not all travel insurance plans are created equally.

Every traveler should be sure to read insurance policies to see if they provide coverage for any flight cancellations, particularly non-refundable tickets. You should also know the deadlines for filing claims as well as for submitting proof to support your claim. Air Canada, the Kauls had to prove that the airline’s cancellation is an event that justifies paying out on their insurance policy.

The Rise of Consumer Literacy

This case throws up the fact that more and more consumers need to aware of what their rights are around travel insurance. Amid travel that is increasingly more complex and more frequent flight cancellations and delays, knowing what is covered — and what is not — can save travelers time and money.

Helping the insurance companies, however, is the need to have written points and stories that ordinary people can understand minus the legalese. A lot of small prints which can make the buyer become confused and he cannot know what he has bought.

DCDRC: A pal- of- Consumers

There is lot of significance is given to the District Consumer Disputes Redressal Commission. This intermediary is very important for resolving the disputes between buyers and sellers. In this case, the decision of the DCDRC is an indicator that consumers deserve fair treatment, particularly when they are up against a big company, like an insurance company.

The Kauls’ victory not only brings some closure to their case, but also sets a precedent for other claims. “The principle that companies should be held responsible and their customers should be treated fairly no matter the firm’s size or clout is the right one.



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Chase Lounge Access Rules, Disappointing Fairmont Waterfront Vancouver, Do You Have Travel Insurance, Order Delta Metal Tags and Delta AI Ticket Updates

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Advertiser Disclosure: Eye of the Flyer, a division of Chatterbox Entertainment, Inc., is part of an affiliate sales network and receives compensation for sending traffic to partner sites, such as CreditCards.com. Some or all of the card offers that appear on the website are from advertisers. Compensation may impact how and where card products appear on the site. This site does not include all card companies or all available card offers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed, or approved by any of these entities. Some of the links on this page are affiliate or referral links. We may receive a commission or referral bonus for purchases or successful applications made during shopping sessions or signups initiated from clicking those links.

Ouch! I am feeling so old this week. Let me explain. We have a fireplace insert in our living room and burn wood during the winter. It is so nice. But our massive shed was almost empty and I was worried. But then this week, with temps in the 250* heat index range (I exaggerate a little) my neighbor had a HUGE maple tree taken down. So I spent days cutting and splitting and stacking. Gosh I need a vacation now to enjoy stuff like this from the blog this week:

Chris asks the question “Do Chase Sapphire Reserve®® Members Get Priority Access to Chase Sapphire Lounges?” I don’t mind telling you page views for this post were off the charts. Take a look and see what everyone is wondering about.

One of our frequent floaters, Michael stayed at the Fairmont Waterfront Vancouver before an NCL cruise. He said he would NOT return. The hotel was not happy with his review and emailed us (i.e. Chris, the blog’s majority owner) their displeasure with the post. I think the post and review is very good – see if you agree.

For me the value of holding a yearly travel policy is a no brainer. There are times I let it lapse for a few months but generally I am always insured when I travel. Is it worth it? Chris goes over the reasons why he and I both hold a policy and things to consider.

A while back Delta allowed us to order Delta medallion tags. They are custom and metal and I have to say kinda neat. I can confirm that, for now, they are letting you order a second set if you want to. This may not last long fyi.

There is one person at Delta corp. I really do not like. Well maybe two or three but the main one is the guy who has the world upside down angry with the suggestion that the airline is going to use AI to get the MAX money out of each and everyone who flies Delta. Well maybe not so fast.

Lastly Chris has a PSA about keeping your seat belts on when up in the air as we were again reminded this week. I always have mine on even when sleeping unless I am up going to the lavatory.

Have a great August weekend everyone and I can not believe we are only weeks away from the start of football season and with the fall will be just around the corner. Where did the summer go? – René

Advertiser Disclosure: Eye of the Flyer, a division of Chatterbox Entertainment, Inc., is part of an affiliate sales network and receives compensation for sending traffic to partner sites, such as CreditCards.com. Some or all of the card offers that appear on the website are from advertisers. Compensation may impact how and where card products appear on the site. This site does not include all card companies or all available card offers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed, or approved by any of these entities. Some of the links on this page are affiliate or referral links. We may receive a commission or referral bonus for purchases or successful applications made during shopping sessions or signups initiated from clicking those links.

Responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.



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Say goodbye to visa stickers as Schengen Visa goes digital by 2028

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The European Union is set to transform the way travelers obtain Schengen visas, moving to a completely digital system that will eliminate traditional paper applications and physical visa stickers by 2028. This major overhaul promises to streamline the application process and enhance security measures.

Schengen visa allows non- EU nationals to travel within the Schengen Area, which consists of a group of 29 European countries, for stays of up to 90 days within a 180-day period. 

According to a report by The Economic Times, the new system will replace the familiar visa sticker with a secure, encrypted 2D digital barcode, marking a significant leap toward technological innovation in travel documentation.

How the digital system works

The digital transformation got its first real-world test during the 2024 Paris Olympics, where France successfully issued 70,000 digital Schengen visas featuring barcodes. Under the new system, travelers will simply scan these barcodes at border checkpoints, giving immigration officials instant access to personal and visa information through a centralized EU database.

The fully online experience will allow applicants to upload required documents, track their application status in real-time, and complete fee payments digitally. Once approved, travelers receive a digitally signed barcode visa. While first-time visitors to Europe must still provide biometric data in person, subsequent applications will follow a more streamlined process.

Application process remains structured 

Despite going digital, the fundamental application steps remain consistent:

Embassy selection: Applicants must choose the embassy of their primary destination country. For multi-country trips, apply through the nation where you’ll spend the most time, or if time is equal, the first country of entry. Most countries work with VFS Global, though Spain uses BLS International in India, and France requires appointments through its Démarches Simplifiées platform.

Document requirements: Essential documents include a valid passport with six months validity and two blank pages, the completed application form, photographs, travel insurance with minimum €30,000 coverage, flight and accommodation bookings, a cover letter, and financial documentation including 3-6 months of bank statements and salary slips or International Transaction Reporting System (ITRs).

Biometric data collection: First-time applicants must provide fingerprints and photographs, with data stored in the EU’s Visa Information System. This requirement is waived if biometric information was collected within the previous 59 months.

Fee structure: Standard visa fees remain at approximately €80 for adults and €40 for children aged 6-12, with no charge for those under 6. Service fees through VFS or BLS range from ₹1,800 to Rs 2,200.

Processing timeline: Typical processing takes 15 calendar days, though this can extend to 30 or 60 days during busy periods or for complex applications.

Strategic tips for Indian applicants

Experts recommend applying 30-60 days before travel, as applications are accepted up to six months in advance. However, last-minute applications within 15 working days should be avoided to minimise delay risks.

For faster processing, consider applying through embassies like Lithuania, Latvia, or Estonia, which often complete reviews within 7-10 days and maintain lower rejection rates.

Some embassies, particularly Germany and France, may require in-person interviews. Applicants should be prepared to clearly explain their travel itinerary, financial situation, and intention to return to India.

A significant change affects German visa applications: starting July 1, 2025, Germany eliminated informal appeals, requiring all rejected applications to go through formal legal procedures.

Indian nationals who have successfully used two Schengen visas within three years may now qualify for multi-year validity visas (2 or 5 years) under the EU’s “cascade” regime, offering greater convenience for frequent travelers.

The digital transformation represents the EU’s commitment to modernizing travel processes while maintaining security standards, promising a more efficient experience for millions of travelers worldwide.



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Holiday To Greece, Turkey, France Is Now Ruining For Devastating Wildfires, Here Is How You Can Minimize Impact, Know Refund Policies, Travel Insurance and More

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Saturday, August 2, 2025

Greece, Turkey, and France are among several popular holiday destinations in Europe currently struggling with devastating wildfires following record-breaking heatwaves. Tourists and business travelers alike have had their travel plans disrupted or are now reconsidering their journeys due to safety concerns. Travelers are left questioning their options as wildfires continue to threaten these picturesque regions.

Wildfires across Europe this summer have increased dramatically, with destinations including mainland Greece, Greek islands like Rhodes and Crete, parts of Turkey, southern France, and the Balkans heavily affected. Extreme heat saw temperatures soaring to a staggering 50.5°C in Silopi, Turkey, and reaching 44°C in cities such as Athens and regions of Cyprus, intensifying the blaze and making it difficult to control.

The impact of these wildfires extends beyond the immediate destruction. For tourists planning to visit these popular holiday spots, the uncertainty regarding their travel arrangements has left many in confusion. Travelers who no longer wish to continue their trips, even if their resort has not been directly affected, face limited options if they did not purchase additional travel insurance coverage that specifically includes natural catastrophes.

How Travelers Can Minimize the Impact of Wildfires on Their Vacation

Wildfires in Europe, especially in regions like Greece, Turkey, and France, have disrupted travel plans for many tourists. While these natural disasters are beyond our control, there are proactive steps travelers can take to minimize the impact on their vacations and financial losses.

1. Stay Informed with Official Alerts

  • Monitor Travel Advisories: Regularly check government websites such as the UK Foreign, Commonwealth & Development Office (FCDO) or your home country’s travel advisory for the latest updates on affected areas.
  • Enable Emergency Notifications: Activate emergency alerts on your smartphone to receive real-time information about wildfires and other natural disasters.
  • Follow Local Authorities: Pay attention to local news and official channels for evacuation orders and safety instructions.

2. Review and Understand Your Travel Insurance

  • Check Coverage for Natural Disasters: Ensure your travel insurance policy includes coverage for cancellations or delays due to wildfires. Not all policies offer this, so it’s crucial to verify.
  • Understand Policy Exclusions: Be aware that many policies do not cover “disinclination to travel”—choosing not to go due to fear of wildfires without an official travel advisory.
  • Document All Communications: Keep records of all interactions with airlines, hotels, and tour operators. This documentation can be vital when filing insurance claims.

3. Prepare an Emergency Kit

  • Essential Documents: Carry copies of your passport, travel insurance policy, and emergency contacts.
  • Health and Safety Items: Pack medications, a first aid kit, and masks to protect against smoke inhalation.
  • Communication Tools: Bring a fully charged power bank, flashlight, and a whistle.
  • Evacuation Plan: Familiarize yourself with the nearest emergency exits and evacuation routes at your accommodation.

4. Maintain Flexibility in Travel Plans

  • Rebook or Cancel with Providers: If your destination is affected by wildfires, contact airlines and hotels to discuss rebooking or cancellation options. Many providers offer flexibility during emergencies.
  • Avoid Non-Essential Travel: If possible, postpone travel to high-risk areas until conditions improve.
  • Consider Alternative Destinations: Explore other regions that are not affected by wildfires to ensure a safe and enjoyable trip.

5. Know Your Rights and Responsibilities

  • Understand Airline Policies: Airlines may not compensate for delays or cancellations due to wildfires, as these are often considered extraordinary circumstances. However, they may assist with rebooking or providing accommodations.
  • Tour Operator Responsibilities: If you’ve booked a package holiday, the tour operator is generally responsible for refunds or alternative arrangements if the trip is canceled due to wildfires.
  • Independent Bookings: For self-arranged trips, contact each service provider directly to discuss cancellations or changes.

6. Health and Safety Precautions

  • Avoid Affected Areas: Stay clear of regions currently experiencing wildfires. If you’re already in an affected area, follow evacuation orders promptly.
  • Protect Against Smoke: Limit outdoor activities during high smoke conditions. Use N95 masks if available to reduce inhalation of harmful particles.
  • Stay Hydrated and Cool: Drink plenty of water and stay indoors during peak heat hours to prevent heat-related illnesses.

7. Financial Considerations

  • Keep Receipts: Retain all receipts for expenses incurred due to cancellations or delays, as these may be reimbursable through insurance claims.
  • Understand Refund Policies: Be aware that some providers may offer vouchers instead of refunds. Review the terms and conditions before accepting.
  • Consult with Insurance Providers: If unsure about coverage or claims, contact your insurance provider for clarification and guidance.

In July 2023, Rhodes witnessed several travel disruptions, prompting holiday companies such as Jet2 and Tui to cancel flights and package holidays. However, airlines like Ryanair, easyJet, and British Airways maintained most flights, placing travelers who wished to cancel without official government warnings in a challenging situation.

According to the UK’s Foreign Office travel advice, travelers typically cannot claim insurance for cancellations unless official warnings against travel are issued. However, there are some exceptions. Certain insurers permit claims if the traveler can demonstrate that the wildfire or natural disaster significantly disrupted the planned holiday location, even without a formal travel advisory.

Refund Policies for Holidays Affected by Wildfires: A Comprehensive Guide

Wildfires can significantly disrupt travel plans, particularly in regions like Europe where such events have become more frequent. Understanding your rights and the available options can help minimize financial losses and ensure a smoother experience during such unforeseen circumstances.

1. Package Holidays: Refund Entitlements

  • Cancellation by Tour Operator: If the tour operator cancels the holiday due to wildfires, travelers are entitled to a full refund.
  • Cancellation by Traveler: Travelers may cancel without penalty if the destination is significantly affected by wildfires, making the trip unfeasible.
  • Refund Timeline: Refunds for canceled package holidays must be processed within 14 days.

2. Flights: Compensation and Assistance

  • EU Regulations: Under EU Regulation 261/2004, if a flight is canceled due to wildfires, passengers are entitled to a refund or rerouting.
  • Extraordinary Circumstances: Airlines are not required to provide compensation for delays or cancellations caused by extraordinary circumstances, such as wildfires.
  • Care and Assistance: Regardless of compensation eligibility, airlines must provide care, including meals, refreshments, and accommodation, during delays or cancellations.

3. Accommodations: Refund Policies

  • Hotel Cancellations: If a hotel cancels a reservation due to wildfires, a full refund is typically provided.
  • Traveler-Initiated Cancellations: Refund eligibility depends on the hotel’s cancellation policy and the specific circumstances of the wildfire.
  • Vacation Rentals: Platforms like Vrbo may offer refunds if the property is in an affected area, but this varies by host and situation.

4. Travel Insurance: Coverage and Claims

  • Trip Cancellation: Standard travel insurance policies may cover cancellations if a wildfire makes the destination uninhabitable.
  • Trip Interruption: If a trip is cut short due to a wildfire, insurance may cover unused trip costs and additional transportation expenses.
  • Cancel For Any Reason (CFAR): CFAR policies offer greater flexibility, allowing cancellations for reasons not typically covered, such as personal discomfort due to nearby wildfires.
  • Documentation: To file a claim, retain all receipts and documentation related to the cancellation or interruption.

5. Credit Card Protections

  • Travel Protections: Some credit cards offer travel protections that may cover cancellations due to wildfires.
  • Policy Terms: Coverage varies by card issuer and specific card benefits.
  • Claim Process: Contact the credit card issuer directly to understand the claims process and required documentation.

Travel specialists suggest that travelers immediately contact their airline, tour operator, and insurance provider to explore personalized solutions. Individual companies might provide bespoke arrangements like date changes, vouchers, or partial refunds, although these are not guaranteed.

The latest data from the European Commission indicates wildfires across Europe have burned more than 290,000 hectares this year, doubling the area affected in the same period last year. The growing scale of these fires underscores the importance of travel insurance coverage, yet surprisingly, around 25% of British travelers ventured abroad without any coverage in the past year, leaving them vulnerable in the face of emergencies.

For tourists with comprehensive travel insurance, the news is more reassuring. Typically, costs incurred due to evacuations, medical emergencies, and trip curtailment or cancellation resulting from wildfires will be covered under standard travel insurance policies. Specialists advise travelers to document all interactions with hotels, airlines, and local authorities to support future claims.

Travelers without insurance still have some recourse. If airlines or holiday providers cancel bookings, travelers are usually entitled to refunds directly from these companies. However, protection schemes like the UK’s ATOL primarily offer assistance only if a travel provider goes bankrupt. They do not cover cancellations, delays, or disruption caused by wildfires or other extraordinary events.

Under UK Civil Aviation Authority (CAA) rules, passengers affected by flight delays or cancellations departing from UK airports—or arriving in the EU via UK airlines—must be provided with basic care, including food, drinks, and accommodation when delays exceed specified durations. Although passengers can expect airlines to reschedule canceled flights without additional charges, compensation for wildfire-related delays or cancellations is generally not applicable since wildfires are categorized as extraordinary events.

Impact on Tourism and Business Travel:
The wildfires significantly affect tourism and business travel sectors, potentially causing economic repercussions for hotels, tour operators, and airlines due to booking cancellations and operational disruptions. Destinations heavily reliant on tourism, such as the Greek islands and parts of Turkey, could suffer longer-term impacts on their local economies, particularly small businesses and hospitality services.

Quick Tips for Travelers:

  • Always verify official travel advice from your government’s foreign travel advisory website before making decisions.
  • Purchase comprehensive travel insurance that specifically includes natural disaster coverage, preferably at booking time.
  • Keep open communication with airlines and hotels; flexible rebooking policies might be available.
  • Maintain detailed records of your travel documents, bookings, and interactions with companies for insurance claims.
  • Register with your country’s embassy or consulate when traveling abroad to ensure assistance in emergencies.

Additionally, travelers should keep themselves informed via local news and official government websites on conditions and safety guidelines at their intended destinations.

For future trips, tourists should consider destinations less prone to extreme weather events, diversify holiday plans, or travel during off-peak seasons when wildfire risks are lower. Ensuring adequate preparation and awareness of insurance terms can provide peace of mind amid increasing uncertainties caused by climate-related disasters.

As the wildfire season continues, vigilance and careful planning will be essential for travelers visiting Europe’s picturesque but vulnerable regions. While enjoying a relaxing summer vacation is the goal for many, safety should always remain a top priority. In these challenging circumstances, well-informed tourists who proactively seek out the latest advice and understand their options will be best prepared to navigate any unexpected disruptions.



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