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How hiring individuals with intellectual disabilities mutually benefits hotels, employees

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Dive Brief:

  • Hospitality employers and individuals with intellectual and developmental disabilities can mutually benefit when hotels employ these workers, according to new research from Penn State University’s School of Hospitality Management. 
  • According to the research, individuals with intellectual and developmental disabilities can fill much-needed jobs in hospitality, but hotel employers must offer them adequate support to succeed in their roles. 
  • The benefits of hiring individuals with intellectual disabilities go beyond addressing the labor shortage, the researchers found, citing greater workplace diversity, improved loyalty and reduced turnover.

Dive Insight:

In the report “Exploring Untapped Workforce Potential of Employees With Intellectual and Developmental Disabilities in the Hotel Industry: Where To Start,” Penn State researchers Yoko Negoro, Sydney Pons, Thomas Little, Michael Tews, Donna Quadri-Felitti and Phillip Jolly noted that hiring individuals with intellectual disabilities “offers a solution” to high industry turnover and labor shortages. 

But for hotels and employees to mutually benefit, employers should consider offering job coaches who provide on-the-job training and support and facilitate communication between staff and supervisors, the researchers found. 

“Hiring someone with an intellectual disability is a great first step but supporting them well when they are on the team is just as important,” Jolly said in a statement. “That can mean adjusting communication approaches, setting up tasks in a clear and consistent way or making sure there is a support system in place. When organizations put thought into these things, it is not just the employee with a disability who benefits — the whole team gets stronger.”

Job design is key when hiring individuals with intellectual disabilities and should allow for “autonomy, meaningful work, and social support from coworkers and supervisors,” according to a release announcing the report.

To ensure success, hotel managers should also take advantage of government incentives, facilitate socialization opportunities for employees, tailor their training programs and incorporate inclusion into their recruitment messaging, according to the report. 

Though the hotel industry labor gap has narrowed since the pandemic, when the industry was down roughly 600,000 jobs, hotels are still short approximately 200,000 workers, American Hotel & Lodging Association President and CEO Rosanna Maietta said at last month’s NYU International Hospitality Investment Forum. 

Increased deportations are also impacting hotel labor, according to hospitality industry experts. 



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Hotels & Accommodations

Professional Services Automation Helps Hotels Reduce Admin

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Professional Services Automation [USA]

Hotels are replacing manual workflows with automation initiatives supported by professional services automation. These systems bring speed to billing, clarity to vendor management, and help teams manage high guest volumes with structured, real-time coordination and data-backed financial processing.
Miami, Florida, 28 July 2025 Large hospitality groups and boutique hotels alike are rethinking how they manage back-end operations to ensure service consistency and financial control. Business units are moving toward partnerships with external experts who specialize in improving administrative throughput. One focus area is professional services automation [https://www.ibntech.com/ap-ar-automation/], helping properties realign key departments for better oversight and faster execution.

Many properties are embedding Artificial Intelligence and Automation [https://www.ibntech.com/blog/ai-automation-financial-operations/] into their core financial activities to reduce the reliance on repetitive manual tasks. Solutions supported by trusted partners like IBN Technologies enable accurate billing, seamless vendor coordination, and enhanced invoice tracking. These upgrades are giving operations teams more control over daily functions while freeing up internal staff to prioritize guest-facing roles. Hotels that integrate these strategies are noticing stronger continuity and lower downtime, even in high-traffic periods.

Power your payables through automation.

Get a Free Consultation: https://www.ibntech.com/free-consultation-for-ipa/

Hotel Admin Struggles Deepen

Hospitality operators are dealing with a wave of administrative strain as inflation increases supply costs and reduces resource availability. Without digital support, teams are finding it increasingly difficult to keep operations aligned and accurate.

– Vendor records misaligned due to billing issues

– Slow payment approvals bottleneck supplier interactions

– Month-end closings pushed out repeatedly

– Staff transitions disrupt ongoing finance tasks

– Input errors from manual processing persist

– Spending visibility is fragmented by department

– Gaps in interdepartmental communication workflows

– Limited ability to grow during high-demand periods

Industry professionals are guiding hotels toward solutions built with professional services automation, allowing for faster response times, reduced manual burden, and centralized data control. With this support, operators are improving system flow, reinforcing internal communication, and regaining financial agility.

Automated Control for Hospitality Operations

Many hospitality leaders are implementing automation to address workflow inefficiencies that impact service speed and accuracy. By turning to industry experts, these businesses are deploying custom-built systems that reduce repetitive manual steps while giving teams the ability to focus on delivery quality and guest needs.

– Digital front desk check-in/out systems reduce staff dependency

– Booking systems linked with room inventory in real-time views

– Guest service requests handled through smart concierge automation

– Invoice validation and billing handled through a digital workflow

– Vendor interactions routed via automated purchasing and payment cycles

– Staff salary cycles managed through pre-scheduled payroll automation

– Pricing adjusted through revenue management and booking system data

– Room cleaning tasks assigned via centralized digital board tools

– Feedback surveys launched automatically after guest departure

– Supply restocking managed with auto-inventory tools and tracking

With structured guidance, businesses are managing their workflows more efficiently. By adopting professional services automation in North Carolina, firms are benefiting from expert-led automation systems. Organizations like IBN Technologies are supporting these efforts with tailored solutions and industry knowledge.

Hotels in North Carolina See Clear Gains

Across the hospitality space, operators are benefiting from simplified administration and enhanced financial control through structured automation models. Properties are optimizing internal processes, reducing delays, and enabling higher-quality service in real time.

*
Order cycles now completed in 2 minutes instead of 7.

*
Reservation and billing precision has risen significantly.

*
80% or more of service routines automated daily.

*
Total task ownership achieved with full operational tracking.

In North Carolina’s competitive hospitality market, operators adopting these frameworks are improving margins and operational consistency. These transformations are driven by customized professional services automation.

Hotels Embrace Smarter Finance Operations

U.S. hospitality groups are modernizing their internal systems to improve speed, accuracy, and accountability in daily operations. As demand for high-quality guest service continues to rise, leaders are introducing scalable tools that automate the complex layers of vendor payments, reporting, and multi-team coordination. These digital upgrades are replacing siloed processes with a unified workflow model-one that keeps finance, service, and logistics in sync.

By implementing professional services automation, properties are equipping teams to manage transactional data more effectively. Customized automation initiatives are delivering faster reconciliations, real-time tracking, and error-free invoicing. These integrated solutions are helping operators free up staff time and avoid approval backlogs, while maintaining audit-ready transparency. Through partnerships with firms like IBN Technologies, hospitality organizations are future-proofing their operations, ensuring that back-office tasks can scale with guest expectations and competitive service goals.

Related Services:

*
Invoice Processing Automation: https://www.ibntech.com/invoice-process-automation/

*
Medical Claim Automation: https://www.ibntech.com/medical-claim-automation/

About IBN Technologies

IBN Technologies LLC, an outsourcing specialist with 25 years of experience, serves clients across the United States, United Kingdom, Middle East, and India. Renowned for its expertise in RPA, Intelligent process automation includes AP Automation services like P2P, Q2C, and Record-to-Report. IBN Technologies provides solutions compliant with ISO 9001:2015, 27001:2022 and GDPR standards. The company has established itself as a leading provider of IT, KPO, and BPO outsourcing services in finance and accounting, including CPAs, hedge funds, alternative investments, banking, travel, human resources, and retail industries. It offers customized solutions that drive AR efficiency and growth.

Media Contact
Company Name: IBN Technologies LLC
Contact Person: Pradip
Email:Send Email [https://www.abnewswire.com/email_contact_us.php?pr=professional-services-automation-helps-hotels-reduce-admin-load-backed-by-ibn-technologies-expertise]
Phone: +1 844-644-8440
Address:66, West Flagler Street Suite 900 Miami, FL, USA 33130
City: Miami
State: Florida
Country: United States
Website: https://www.ibntech.com/

Legal Disclaimer: Information contained on this page is provided by an independent third-party content provider. ABNewswire makes no warranties or responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you are affiliated with this article or have any complaints or copyright issues related to this article and would like it to be removed, please contact retract@swscontact.com

This release was published on openPR.



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Choice Hotels Books Comfort, Consistency 07/29/2025

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Choice Hotels wants its customers to have
a home away from home — whether they book due to work assignments, relocations life transitions or personal journeys. To underscore the options for extended stays, it’s launched a new
campaign, “Stay in Your Rhythm.”

DixonCo is responsible for the creative, which
highlights the various stay options: Everhome Suites, MainStay Suites, Suburban Studios and WoodSpring Suites.

There are more than 550 extended stay locations.

“The WoodSpring Way” spot talks about its offerings — in-room kitchens,
guest laundry, fitness centers, and pet-friendly options — and friendly service.

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The campaign will run into 2026 across various channels, including paid social media, ConnectedTV,
digital display and online video.

Diana Dixon, Founder of DixonCo., told Agency Daily: “Whether life takes you on the road or throws you a curveball, Choice Hotels Extended Stay
is there for you. Our campaign highlights how their thoughtful amenities help you stay in your groove—so you don’t miss a beat. Viewers see — and hear — their lives flowing
uninterrupted.”

Noha Abdalla, Chief Marketing Officer, Choice Hotels, added: “These first of their kind campaigns reflect our extensive understanding of why people stay longer.
That’s why we take pride in our unique position to offer guests what matters most: consistency, comfort and connection.”





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DYFI Seeks Action On Unhygienic Hotels

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Kurnool: Democratic Youth Federation of India district president Raghavendra and secretary Abdullah urged district collector P. Ranjith Bhasha on Monday to take strict action against hotels violating hygiene and quality standards. They submitted a memorandum during the public grievance redressal programme.

They alleged that several hotels across the district are neglecting cleanliness and serving substandard food, posing serious health risks to the public. Many people are suffering from gastric ulcers and other health issues, they said, adding that even doctors have warned against eating food from such establishments.

The DYFI leaders also criticised hotel owners for charging arbitrary prices and exploiting customers. They pointed out that meat is being stored for several days in refrigerators and cooked using adulterated oil in many places. Stating that many hotels are ignoring government norms, the DYFI delegation demanded immediate inspections and strict action.



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