AI in Travel
How AI-Driven Content, Strategic Acquisitions, and Government Support are Shaping the Future of Travel

Saturday, July 26, 2025
In this exclusive interview, Iñigo Valenzuela, CEO of Smartvel, shares the remarkable journey of transforming a small startup into one of Europe’s leading TravelTech companies. From overcoming early challenges in product-market fit and securing funding to navigating the seismic shifts brought on by the COVID-19 pandemic, Iñigo reveals the pivotal moments that shaped Smartvel’s success. He discusses how Smartvel’s AI-driven content solutions have revolutionized destination content, its strategic acquisitions of ArrivalGuides and Avuxi, and how government support in Spain is fueling innovation in traveler accessibility. Iñigo also looks ahead, shedding light on the future of travel technology, and how Smartvel plans to continue leading the charge in a rapidly evolving industry.
Smartvel, a leading content and guides business in Europe, faced numerous challenges on its journey from its humble beginnings in a garage in 2018 to its current success. The main challenge in the TravelTech space was finding Product Market Fit (PMF), as the company struggled with talent acquisition and funding, particularly in the B2B sector where customer demands are high. However, the COVID-19 pandemic became a turning point, nearly forcing the company to close. But Smartvel managed to pivot, creating a solution that became a global reference for providing COVID-related travel information. This helped the company gain financial stability and attract Tier 1 customers. However, as the pandemic subsided, the company was forced to pivot again, making acquisitions and adjusting to maintain positive EBITDA.
Smartvel’s global expansion into markets like the US, India, and Southeast Asia has been successful due to its AI-driven, curated content solution. The company’s content caters to diverse cultural and market needs, with local nuances being easily addressed through customer feedback. Acquisitions such as ArrivalGuides and Avuxi have expanded Smartvel’s offerings, providing more curated content and introducing geo-relevant maps for OTAs and hotel chains. These acquisitions have allowed Smartvel to create new products and synergies, such as a tailored Avuxi version for TMCs.
Smartvel’s AI technology ensures real-time accuracy by processing vast amounts of unstructured data, using “workers” that clean and consolidate information to provide the most important content. The company’s scalable technology has earned recognition, such as Deloitte’s Technology Fast 50, due to consistent sales growth and its ability to adapt to evolving customer needs.
Spain’s government has funded Smartvel to enhance its Traveler Support products for people with disabilities, a project aimed at making travel more accessible. Looking ahead, Smartvel focuses on leveraging geo-targeted content, helping brands stay visible in the competitive travel industry, and expanding its marketing solutions to stay ahead of the curve in the travel tech space.
From starting Smartvel in a garage in 2018 to becoming Europe’s leading content and guides business, what were the biggest challenges and turning points on your journey?
Finding the Product Market Fit (PMF) is the real challenge for any TravelTech, of course, talent and funding are especially difficult at the very beginning, particulary when the time-to-market is long, and that use to be the case in B2B businesses, were launching an MVP is not easy as the customer is very demanding. So, I will say finding the PMF, and evolving it.
For us COVID was a turning point; we were very close to closing the company, but we managed to create a solution that became a world reference to inform about COVID requirements. That helped us a lot, not only financially, but also getting into relevant Tier1 customers. The “problem” came when Covid disappeared, we had to pivot again and make some acquisitions to keep the company on positive EBITDA. So … a real rollercoaster.
Smartvel has recently expanded into the U.S., India, and Southeast Asia. How do you adapt your destination content solutions to cater to such diverse cultural and market needs?
At the end, our content is fully curated, with AI tools to automate the process, the content needs are similar in around 80-90% for anyone, there are some local nuances, but are easily addressed talking with local customers.
With acquisitions like ArrivalGuides and Avuxi, how has Smartvel’s product offering evolved, and what new capabilities do these integrations bring to your clients?
We see that any acquisition has to match two conditions for us: Strategic fit and financial fit. Both companies accomplish those conditions. With ArrivalGuides we gain more curated content and more customers in the US and APAC, and with Avuxi a new category for us, that was Geo relevance Maps for OTAs and Hotel chains. There are clear synergies between all the customers, and we are creating new products within both companies to add more value to our customers. For example we are creating an Avuxi version for TMCs, to increase the adoption of the hotel programmes of the corporates.
How does Smartvel’s AI-driven destination content solution ensure real-time accuracy and relevancy, especially when dealing with dynamic events like concerts, sports, or festivals?
We created a technology that won several prizes in AI, Machine Learning and Big Data before the GenAI world. What we did was a solution that was reading the internet and processing tons of unstructured data through a very complex combination of “workers”. The workers are programms that convert that data to get a final dataset with the quality needed. For example one worker takes away duplications, and consolidates all the data in one simple event. One of the workers (the last one) checks the quality of the content. When is below a certain level we just take it away. At the end is not about having everything, is about having the most important ones, and enough content. It has been +10 year journey with thousands of lines of code .
Smartvel was recognized in Deloitte’s Technology Fast 50. What factors do you believe make your technology particularly scalable in the competitive travel tech market?
This has been an award that we are really proud of. They measured many factors, being sales growth being the most important. We think that addressing real pains is what makes you fly, also the capacity of creating new solutions, and evolving your product according to new needs. It is like “walking down the escalator”, if you do not move upwards, you will get down quite fast.
Spain’s government recently funded Smartvel as part of its digitalization push in tourism. How will this investment enhance your technology and impact Spain’s tourism industry?
Yes, this is a very good point, we are honoured to receive government funding to improve our segment of “Traveler Support” products for complex needs in travel requirements for people with disabilities. It is a project with soul where we will change travel for many people. I am also happy to say that our current customers also want to join this initiative.
With travel becoming increasingly experience-driven, how do you see Smartvel’s content solutions influencing traveler behavior and the way people choose destinations?
Travel is about building memories, and that is what we help with. Our focus is to support our customers to sell more, leveraging “what to do”, “why this place is good for me” and “discovering places”. This areas of content, plus playing the game in the new GEO world with full MCP capabilities for our content are the key pillars of our strategy.
Looking ahead, what innovations or trends in travel tech are you most excited about, and how is Smartvel positioning itself to stay ahead in the next five years?
The problem we face is that there are so many opportunities and we have to choose 2-3 new initiatives per year. For us the GEO world is where we think the battle is going to be played. Brands are terrified of losing visibility against agents in the near future, and helping them in this area is going to be key. Last, but not least, growing our marketing solutions and taking advantage of what is coming next is for us also a priority.
AI in Travel
With focus on AI, sustainable travel Arya Niwas organises Openscapes 2025 in New Delhi

The opportunities and challenges that issues like artificial intelligence, sustainability and experiential travel pose to the tourism industry in India and overseas were highlighted at Openscapes 2025, a travel conclave in New Delhi on Saturday.
Organised by Arya Niwas, a hospitality group based in Jaipur, the conclave served as a participative platform to explore transformative ideas for the tourism sector, addressing pressing issues such as sustainability, experiential curation, the role of artificial intelligence (AI), and the integration of responsible practices into the travel experience.
Drawing stakeholders from across India’s hospitality industry, the conclave was organised with the core theme of Projecting India and Rajasthan with a stronger, more meaningful narrative.
“This is the first conclave. It is called Openscapes. We hope that we will be having more such dialogue-based conclaves on travel. There is a need for us to behave as one in the travel industry and to move forward together because the ultimate aim is to serve the guests and make the guests win,” Pooja Bansal, Owner and General Manager, Arya Niwas, told India & You on the sidelines of the event.
The urgency of the issues raised at the meeting was underscored by leading tour operators, who highlighted that Indian tourism, particularly in recent years, “has not been sustainable and things have gone really, really bad.”
The conclave drew stakeholders from across India’s hospitality industry
“When we talk about sustainability with experiential tourism, the experience at the grassroot level, meeting local people with a bit of sustainability, offers eye-opening encounters. Yet, there are challenges,” Navneet Arora, Managing Director, VINString Holidays, a travel agency in New Delhi, told India & You.
The meeting illustrated both obstacles and achievements in rural and urban experiential tourism. Operators cited instances where visitors’ immersion in heritage neighbourhoods and private homes fostered mutual pride among locals and tourists. However, they also warned against approaches that leave rural residents feeling like “monkeys in the zoo,” underscoring the necessity of responsible, respectful interaction, something now addressed by ensuring a share of tour proceeds benefit the communities involved. Sustainability, participants argued, extends well beyond eco-friendly rhetoric.
The conclave highlighted innovative tour formats, slow tourism, creative workshops and direct engagement with artisans, as pathways for deeper, more rewarding guest experiences.
“I think that is the call for the future, because automation has to come in. If we are not doing automation today, we are backwards. AI is important. The event opens up eyes for a lot of people. Difficult, but yes, AI and sustainability are important and doable,” Arora added.
“The interpretation of sustainability has become very cliché. This was a session to break that,” said Bansal.
Participants at the Openscapes 2025 called for a sustained dialogue, with suggestions for sector-wide conventions and targetted sessions on marketing and AI and more collaborative initiatives.
AI in Travel
Sabre Corporation’s Strategic Partnership with Christopherson Business Travel and Its Implications for Undervalued Cloud and AI Stocks

Sabre Corporation (NASDAQ: SABR) has long been a cornerstone of the global travel technology sector, but its recent strategic partnership with Christopherson Business Travel marks a pivotal evolution. By leveraging its AI-driven platform and cloud-native infrastructure, Sabre is not only modernizing corporate travel management but also positioning itself as a catalyst for growth in the undervalued travel tech sector. For investors, this collaboration offers a compelling case study in how AI and cloud innovation can unlock long-term value in a niche yet resilient market.
A Strategic Alliance for the Future of Corporate Travel
On July 17, 2025, Sabre announced a multi-year agreement to become Christopherson Business Travel’s primary technology partner. This partnership is more than a transactional arrangement—it’s a strategic alignment of two companies aiming to redefine corporate travel through automation, real-time data, and personalized service. Sabre’s AI-powered tools, including Sabre Red 360, Trip Proposal, and Market Intelligence, will streamline operations for Christopherson, enabling faster decision-making and enhanced client offerings.
The integration of Sabre’s cloud-native infrastructure into Christopherson’s proprietary Andavo platform is particularly noteworthy. This move allows for real-time orchestration of multi-source content (air, hotel, rail, ground) and seamless API-driven integrations, reducing manual effort and improving scalability. As Chad Maughan, CTO of Christopherson, noted, Sabre’s architecture provides the operational flexibility needed to adapt to evolving client demands—a critical advantage in the post-pandemic corporate travel landscape.
Sabre’s Financial Resilience and AI-Driven Growth
Sabre’s financial performance in 2024 underscores its transition from a turnaround story to a growth-oriented entity. Revenue increased to $3 billion, with adjusted EBITDA rising to $517 million—a 54% year-over-year improvement. While IT Solutions revenue dipped due to de-migrations, the Travel Solutions and Distribution segments grew by 4% and 6%, respectively, driven by demand for Sabre’s AI-powered tools.
The company’s market cap of $1.222 billion pales in comparison to AI/cloud giants like Databricks ($62 billion) or Snowflake ($43.6 billion), but this undervaluation reflects Sabre’s niche focus. Its strategic investments in Sabre Mosaic—a modular platform combining AI, cloud, and traditional agent workflows—position it to capture a larger share of the corporate travel market, which is projected to grow as businesses prioritize cost optimization and efficiency.
The AI/Cloud Travel Tech Opportunity
The broader travel tech sector is undergoing a transformation fueled by generative AI. According to Skift Research, AI-driven tools could create a $28 billion+ opportunity for the industry, with applications in personalized itineraries, dynamic pricing, and automated customer service. Sabre’s Automated Exchanges & Refunds and Agency Retailer solutions are already streamlining post-booking processes, reducing manual intervention by up to 70%.
However, Sabre is not alone in the race to monetize AI in travel. Competitors like C3.ai (NYSE: AI), Marvell Technology (NASDAQ: MRVL), and DigitalOcean (DOCN) are also leveraging cloud and AI to drive growth. C3.ai’s predictive analytics tools, for instance, have secured government contracts worth $450 million, while Marvell’s AI-optimized chips are powering data centers for hyperscale providers. Yet, Sabre’s deep vertical integration into travel-specific workflows gives it a unique edge in the corporate travel niche.
Why Sabre Is an Undervalued Investment
Despite its strategic advantages, Sabre remains overlooked by many investors. Its current price-to-earnings ratio (P/E) of 8.5 is significantly lower than the industry average of 18.5, and its hedge fund ownership (11.2%) suggests growing confidence in its AI-driven roadmap. The partnership with Christopherson is a validation of Sabre’s value proposition: it enables the company to scale its AI/Cloud offerings without overhauling existing systems, a critical factor for travel agencies seeking cost-effective modernization.
For investors, the key question is whether Sabre can replicate its success in other verticals. The company’s PowerSuite Cloud platform, which automates operations and integrates NDC content, is already gaining traction among mid-sized travel agencies. If Sabre can expand its footprint in the corporate and leisure travel markets, its revenue could outpace the 10% growth projected by analysts.
Conclusion: A Strategic Bet on AI-Driven Travel
Sabre’s partnership with Christopherson Business Travel is a microcosm of the broader shift toward AI and cloud-native solutions in travel technology. While the company may lack the valuation of tech giants like Microsoft or Google, its focus on vertical-specific innovation and operational efficiency makes it a compelling play for investors seeking exposure to the travel sector’s AI revolution.
For those considering a diversified portfolio, Sabre offers a unique blend of undervaluation and growth potential. However, it should be viewed as a complementary holding to broader AI/cloud stocks like C3.ai or Marvell, rather than a standalone bet. As the travel industry continues to embrace AI-driven automation, Sabre’s ability to deliver scalable, client-centric solutions will likely drive long-term value for both its partners and shareholders.
AI in Travel
AI Travel Tricks: Watch Out for the Road to Nowhere – Herald/Review Media

AI Travel Tricks: Watch Out for the Road to Nowhere Herald/Review Media
Source link
-
Brand Stories6 days ago
Bloom Hotels: A Modern Vision of Hospitality Redefining Travel
-
Brand Stories23 hours ago
CheQin.ai sets a new standard for hotel booking with its AI capabilities: empowering travellers to bargain, choose the best, and book with clarity.
-
Destinations & Things To Do7 days ago
Untouched Destinations: Stunning Hidden Gems You Must Visit
-
AI in Travel7 days ago
AI Travel Revolution: Must-Have Guide to the Best Experience
-
Brand Stories3 weeks ago
Voice AI Startup ElevenLabs Plans to Add Hubs Around the World
-
Brand Stories2 weeks ago
How Elon Musk’s rogue Grok chatbot became a cautionary AI tale
-
Destinations & Things To Do19 hours ago
This Hidden Beach in India Glows at Night-But Only in One Secret Season
-
Asia Travel Pulse3 weeks ago
Looking For Adventure In Asia? Here Are 7 Epic Destinations You Need To Experience At Least Once – Zee News
-
AI in Travel3 weeks ago
‘Will AI take my job?’ A trip to a Beijing fortune-telling bar to see what lies ahead | China
-
Brand Stories3 weeks ago
ChatGPT — the last of the great romantics
You must be logged in to post a comment Login