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Hilton’s Strategy Shift, Spirit’s Furloughs and Sri Lanka’s Fee Drop

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Good morning from Skift. It’s Tuesday, July 29. Here’s what you need to know about the business of travel today.

Hilton has made changes to its corporate travel strategy, targeting small- and medium-sized businesses as part of its push to increase direct bookings, writes Senior Hospitality Editor Sean O’Neill. 

Travelers from those businesses now account for 85% of Hilton’s corporate bookings, up from 76% in 2019. O’Neill notes the shift has been fueled both by faster post-pandemic recovery among smaller companies and Hilton’s targeted outreach.

The hotel giant last year launched Hilton for Business, a platform designed to deepen direct customer ties. Hilton also recently introduced a messaging platform across its global portfolio, enabling business travelers to communicate directly with hotels before, during, and after their stays.

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Next, Spirit Airlines said on Monday it would furlough 270 pilots and reduce its flight schedule, writes Airlines Reporter Meghna Maharishi.

Spirit said it was taking those steps as part of its efforts to return to profitability after exiting Chapter 11 bankruptcy in March. The furloughs will go into effect on November 1, and they come after the carrier furloughed 186 pilots last year partly due to Pratt & Whitney engine issues grounding part of its fleet. 

In addition, Spirit’s pilots’ union said 140 pilots will be downgraded to first officer, changes that will take effect October 1. 

Finally, Asia Editor Peden Doma Bhutia explains how Sri Lanka is making it easier for inbound tourists from 40 countries. The country is planning to removing all fees for visas from countries including the United States, Canada, Germany, and others, but it will still require foreigners to obtain them before entering the country.  

Sri Lanka has an ambitious goal to increase tourism to 3 million visitors in 2025, an increase of nearly 50% over 2024 numbers. The visa fee waiver expands on a smaller program rolled out in March 2023 that offered free 30-day visas on arrival for seven countries, including India, China, and Russia, provided travelers applied for electronic travel authorization in advance. Until now, most tourists outside South Asia have paid $50-60 for a short-stay visa.



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Delta Says It Will Not Use AI to Target Customers

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Key Points

  • Delta Air Lines clarified it does not use AI to set individualized airfares based on personal data, following criticism from lawmakers.
  • The airline uses AI, via a partnership with Fetcherr, to assist in dynamic pricing for a growing portion of its domestic flights, but claims all fares are determined by market dynamics and are publicly available.
  • Lawmakers and officials have expressed concerns about potential predatory or ‘surveillance’ pricing, prompting Delta to stress its commitment to fair, competitive pricing and data privacy.

Summary

Delta Air Lines has publicly stated that it does not use AI to set individualized prices based on personal customer data, responding to recent criticism and inquiries from U.S. lawmakers. The airline acknowledged using AI technology, through a partnership with Fetcherr, to assist analysts in setting fares for a portion of its domestic flights, with plans to expand this use. However, Delta emphasized that fares are determined by market competition, not personal data, and all prices are transparently published, aiming to dispel concerns about privacy and potential predatory pricing.



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U.S. Dollar Slide Hurts Accor, Minor, and Meliá

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Some of the world’s largest hotel companies saw their earnings dented by currency swings in the first half of 2025, as euro and baht-reporting groups absorbed losses while U.S.-based chains appeared largely insulated from the volatility.

Accor, Meliá Hotels, and Minor International all reported currency-related losses that offset solid operational performance. Meanwhile, U.S.-based Hilton and Wyndham, which report in dollars, did not mention foreign exchange impacts in their earnings calls and appeared shielded from the same pressures.

The U.S. dollar index dropped 10.8% in the first half of 2025 following the Trump administration’s April tariffs and public clashes with the Federal Reserve. The resulting investor pullback caused the dollar to weaken sharply against the euro, baht, and other currencies.

Accor: Currency Among Its Biggest Headwinds

Paris-based Accor repo



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Winners, Losers, and Lots of Premium Seats: Europe’s Airline Scorecard

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Skift Take: Premium cabins still drive profits, but it's the low-cost threat that keeps Europe's legacy carriers up at night.

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