Cruise & Ferry
Carnival Guest Misses Ship Due to Highway Traffic; Here’s Why There Will be No Refund

Seeing your cruise ship sail away without you has to be one of the worst, gut-wrenching feelings you can have, especially when you’re desperate for a vacation.
After a cruise guest recently experienced this very thing, Carnival Cruise Line’s Brand Ambassador took the opportunity to recommend one of the most overlooked expenses when booking a cruise.
The cruise line’s Brand Ambassador, John Heald—the only one with such a title, by the way—recently shared a letter from a guest who, despite the ship still being in port, was denied boarding.
The letter sent to Heald detailed what must have been a stressful journey from Senoia, Georgia, to the Port of New Orleans (Port Nola), where Carnival Glory departs from. The drive is a long one, covering over 450 miles and typically taking more than seven hours.
Unfortunately, the family’s trip was interrupted by a major traffic accident on I-75.
Stranded at the Terminal
According to the guest’s account, they arrived at the terminal with only 50 minutes to spare before the ship’s scheduled departure. While they could see Carnival Glory still docked, the doors to the terminal were closed.
The guest wrote that they felt “left stranded” and were seeking a full refund, as their cousin had advised them to “write to you to complain and for our full refund.”
This is another reminder that just because you can see your cruise ship still docked at the port or pier, doesn’t mean you can actually get on it if you’re too late.
Heald’s Answer
Heald began his response by expressing empathy for the family’s difficult situation. “That’s awful that really is and I know the stress that you must have been under driving and there being a wreck a car accident… and delaying the traffic.”
However, he then provided an explanation of cruise line policy. Heald clarified that while guests are given assigned check-in times, a strict departure deadline is enforced.
He said that it is “very clearly written in many different places including on your booking and cruise manager” that guests must arrive on time.
Some users on social media have noted that Carnival issued a warning about the construction on the area and that extra time would be needed to get through the extra congestion.
Heald explained that the doors to the terminal legally have to close a set amount of time before the ship departs, a policy he believes is a federal law.
He used an analogy familiar to many travelers: just like the doors to an airplane close before departure, the terminal doors close for the ship. Even if the vessel is still at the pier, it may be waiting for the last of the luggage or provisions to be loaded, or for a pilot’s permission to leave.
Once the embarkation staff have left, it’s too late to board.
The Crux of the Matter: Travel Insurance
Heald told viewers that he would be personally writing back to the guests, but he was “pretty certain there’s nothing we can do to give them the full refund.” This led to his most important message, one he hoped influencers would spread: “Cruise insurance is not necessary… until it is.“
Heald’s message highlights the fact that unexpected situations like traffic accidents are the exact reason travel insurance exists. While a policy cannot turn back time, it can protect guests from losing the full cost of their trip in circumstances just like this one.
He concluded his remarks by reiterating the bottom line: “I’m so sorry this happened to you I truly truly am but remember you must be on time.”
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Cruise & Ferry
Princess Cruises ship gets battered by Storm Floris

Princess Cruises ship gets battered by Storm Floris originally appeared on TravelHost.
As Storm Floris hit the U.K. with raging winds and heavy rain on Aug. 4, several cruise ships sailing British Isles cruises in the region got caught in angry seas.
In Scotland, Storm Floris is being called the “most damaging summer storm in recent memory” by electricity providers. The storm brought wind gusts of more than 100mph in some parts of northern Scotland, leaving tens of thousands of homes without power and suspending trains while crews worked to clear fallen trees.
Related: Celebrity Cruises faces issue; Royal Caribbean tightens key rule
For cruise ships sailing in and around Scotland this week on British Isles cruises, the storm meant missed ports of call and sailing through some rough seas to get to calmer waters and alternate ports. While cruise ship captains will always sail the safest route possible and avoid putting their ships and their passengers in danger, sometimes heavy seas can’t be entirely avoided.
Although Princess Cruises’ Regal Princess canceled two of its scheduled port stops in northern Scotland to stay ahead of Storm Floris, the ship still had to sail through some turbulent waters in order to avoid the worst of the weather.
Doug Parker shared details on the rough sea conditions Regal Princess faced as it outran Storm Floris in Scotland, and other cruise news, including a wave of MSC Cruises cancellations, on the Aug. 5 edition of Cruise News Today.
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Storm Floris thrashes cruise ships in the British Isles
Cruise News Today Transcript:
This is Cruise News Today with Doug Parker.
Good morning, here’s your cruise news for Tuesday, August 5th.
Waves reaching 40 feet and wind gusts up to 90 miles per hour creating rough conditions for some cruise ships. This is all driven by Storm Floris. The weather system is disrupting cruise itineraries this morning across the U.K. and Norwegian coasts.
A report to our tip line from a passenger sailing on Regal Princess showed the ship experiencing a steady five- to seven-degree list when winds hit the ship at 90 miles per hour.
Related: Norwegian Cruise Line leaves passengers behind amid tsunami scare
The ship is skipping Invergorden and heading straight to Liverpool tomorrow. Other ships impacted are Holland America’s Nieuw Statendam, Norwegian’s Dawn, Ambassador’s Ambience, and Seabourn Sojourn.
Earlier this morning, weather buoys in the Irish Sea recorded waves up to 27 feet high. Be safe out there.
MSC Cruises cancels future cruise season from New York City
And MSC Cruises is scaling back operations in New York. The line confirmed via a letter to guests that MSC Meraviglia will stop sailing from the city after April of ’26.
We’ve received over a dozen emails from guests impacted with a letter from the ship saying the vessel will reposition to Europe for the summer and then return to Miami for the winter season, not New York.
As of now, no MSC sailings are scheduled from New York for the summer of ’27. Guests with canceled bookings are being offered rebooking options or full refunds.
The move though does raise questions about MSC’s long-term commitment to the Northeast market.
Related: MSC Cruises expands its lineup of cruises from US ports
Virgin Voyages makes first call to Iceland, Nordic region
And Virgin Voyages marked a milestone this week as Scarlet Lady made her first-ever stop in Iceland. It’s Virgin’s official debut in the Nordic region.
Meanwhile, Brilliant Lady, Virgin’s fourth ship, is en route to the U.K. and Lisbon for preview events just ahead of her inaugural sailing from New York next month.
Her first season will span four U.S. cities with Alaska added to her itinerary next year.
Related: Norwegian Cruise Line bets on a surprising US port of call
And cruise stocks were up on Monday. Carnival Corporation: up 2.2%, 29.72. Royal Caribbean: up slightly, 315.70. Norwegian: up 3.4%, 25.34. And Viking: up 2.2%, 58.86.
If you have a lead on a story, let us know: tips@cruiseradio.net.
Have yourself a great Tuesday. I’m Doug Parker with Cruise News Today.
(The Arena Group will earn a commission if you book a cruise.)
Make a free appointment with Come Cruise With Me’s Travel Agent Partner, Postcard Travel, or email Amy Post at amypost@postcardtravelplanning.com or call or text her at 386-383-2472.
This story was originally reported by TravelHost on Aug 6, 2025, where it first appeared.
Cruise & Ferry
I went on a Paul Gauguin cruise around French Polynesia. I didn’t want to leave

I was five days into a seven-day voyage on the French Polynesia-based Paul Gauguin when the wild thoughts began.
Do I really have to go back? Couldn’t I just stay here forever?
Lounging by the pool on the 330-passenger Paul Gauguin Cruises vessel as it sailed between Bora Bora and Moorea, two of the most stunning islands you’ll ever see, I started doing the mental math. What if I sold my home back in North Carolina? What if I cashed out my IRA? Could I afford to stay on board cruising these islands in perpetuity?
It was that beautiful. That peaceful. That … je ne sais quoi, but I knew I just wanted to stay.
And, yes, I was starting to lace my sentences with French phrases, like they do on board Paul Gauguin and across the islands it visits. I had the bug. Just like the namesake of the 330-passenger ship, the celebrated post-impressionist painter Paul Gauguin, who famously fled Europe in the 1890s to seek a simpler life here. And Fletcher Christian, the English naval officer who led the mutiny on the British ship HMS Bounty in 1789 so he never had to leave.
In the end, I did get off the ship two days later and returned home. There was no mutiny on The Gauguin. But only reluctantly. And I’m already plotting my return.
Idyllic weather, stunning scenery
To sail on The Gauguin, as Paul Gauguin Cruises likes to call its vessel (and the line only has one vessel), is to be on an endless loop of the greatest hits of tropical island beauty.
Tahiti, Huahine, Raiatea, Tahaa, Bora Bora, Moorea. On the ship’s weeklong itineraries they come one after another, without a single day of sailing in between. You leave one at sunset — invariably a beautiful sunset — and arrive at the next as the sun rises.
In between, you have full days free to explore each of the islands’ particular brand of South Pacific paradise.
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On Huahine, for me at least, that meant snorkeling in the incredibly clear lagoon, where I was dazzled by the neon-bright clams atop coral clusters and all sorts of colorful fish. I also snuck a peek at the ancient Polynesian temples (marae) — Huahine is particularly known for its temples — and ogled the famed blue-eyed eels.
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TPG’s Gene Sloan getting ready to snorkel in Huahine’s lagoon. GENE SLOAN/THE POINTS GUY
The next day, on Raiatea, it meant kayaking the only navigable river in French Polynesia, the Faaroa. If you want to kayak in French Polynesia, this is the place.
In Bora Bora, it meant swimming with sharks and stingrays. (Yes, you can swim with sharks and stingrays in Bora Bora.)
The backdrop for all this was the loveliest rainforest-covered volcanic mountains that you’ll ever see. The islands are also ringed with sandy beaches, turquoise water and little palm-lined islets — which is to say, they are stunning.
And I haven’t even mentioned the idyllic weather yet. It’s not perfectly-sunny-365-days-a-year weather, mind you. Lush rainforests aren’t created by all-day sun; clouds and downpours are regular occurrences. But the climate is unfailingly warm and tropical, with cooling breezes that sometimes carry the soothing scent of tiare and frangipani flowers or, if you’re on Tahaa, the sweet and intoxicating aroma of vanilla beans.
A French Polynesia experience like no other
There are many ways to visit French Polynesia, of course. Many visitors head straight to a resort on Tahiti, Bora Bora or Moorea — arguably the three most iconic islands of the entire South Pacific — and never leave. All three islands are known for resorts with overwater bungalows, where the whole idea is pretty much that you’ll check in and never venture much further than the crystal-clear waters just outside your door.
For those who can afford one, an overwater bungalow is the de rigueur way to stay in this part of the world.
There are also other cruise lines besides Paul Gauguin that offer sailings to French Polynesia (though not as many as you might think). But with its one vessel, which is based in French Polynesia year-round, Paul Gauguin offers a South Pacific experience that is unlike any other.
A sailing on The Gauguin is, for starters, one of the only ways you can visit a wide range of French Polynesian islands in one trip without the costs and logistical hassles that come with island-hopping by airplane.
Related: Why your next dream vacation should be this luxury island cruise
Only one other cruise brand, Windstar Cruises, bases a small ship in the region that visits as many islands as Paul Gauguin (if you don’t count the company that operates Arunai 5, the odd-looking French Polynesian cargo ship with passenger cabins).
But Paul Gauguin is also interwoven into the local community like no other cruise vessel — and thus offers a special charm.
Built specifically to sail in French Polynesia and, for most of its 28-year history, owned by a local company (it was acquired by France-based Ponant Explorations in 2019), it is staffed with far more local residents than is typical for cruise ships, in roles ranging from the receptionist at the guest relations desk to the ship’s nurse.
Among the most charming aspects of the ship is the presence of the Gauguins and Gauguines — locals who live aboard the ship as hosts and entertainers with a mandate to bring the spirit of French Polynesia to life. I loved watching them interact with passengers, whether it was teaching dances, ukelele lessons or how to tie a pareo (French Polynesia’s version of a sarong).
On the once-a-sailing “Polynesian Night,” when passengers were encouraged to show up in their most Polynesian-inspired attire, the Gauguins and Gauguines were there to help apply temporary tattoos. On several nights, they performed traditional songs and dances in the vessel’s main theater.
As I saw on several of my outings, The Gauguin also has longstanding relationships with locals who operate many of the tours it offers during island stops. As a result, these tours often have the feel of a resident showing you around her or his home. I loved that my guide in Huahine, who toured us around in an open-air truck with room for eight people, stopped to show us the fish trap that his family personally used for catching dinner.
In addition, the food on board is often locally sourced, with the ship’s head chef leaving the vessel in the morning to pick up fresh fish for that night’s dinner — whatever the fishermen have just brought in. I experienced this firsthand several nights, feasting on lovely fresh-caught yellowfin tuna (served all sorts of ways, from sashimi and tartare to grilled), mahi-mahi and Ray’s bream (which the locals call papio) at the ship’s restaurants.
In short, a sailing on The Gauguin feels more like a stay at a locally-owned boutique hotel than a voyage on an international cruise ship.
An overwater bungalow that sails
No doubt aware of just how popular overwater bungalow resorts are in French Polynesia, Paul Gauguin’s marketing team are fond of saying The Gauguin is “an overwater bungalow that sails.” It’s a slick slogan, for sure. But on some level, it’s true.
Nearly every morning of my sailing, I swept open the drapes of my cabin to find a completely new, spectacular view that invariably included an expanse of pristine water backed by stunning mountains. In Huahine, we were anchored smack in the middle of Maroe Bay, considered one of the most beautiful bays in French Polynesia. No hotel on the island offers as good a view. In Bora Bora, we anchored just off the town of Vaitape, within the picture-perfect lagoon that has made the island so famous.
Unveiled in 1997, The Gauguin is on the older side when it comes to upscale cruise vessels sailing the globe. Its cabins lack some of the trappings of the latest luxury ships, like bedside USB ports or marble-lined walk-in showers in bathrooms. But a major refurbishment in recent years has left these cabins looking bright and airy, with a comfortable and up-to-date feel — and the ship’s public areas have also been kept up-to-date over the years with regular overhauls, including a major one just a few months ago.
Related: Paul Gauguin Society cruise loyalty program: Everything you need to know
What the ship lacks in newness, moreover, is canceled out at some level by some of its “they don’t make them like this anymore” features. I particularly loved the wide-open decks atop the ship — decks that were much more open than you’ll typically find on a newer ship this size. I regularly headed up to the spacious front area of the top deck at sailaway for the uncluttered, 270-degree view. On a more modern ship, this space surely would be busied up with “attractions” like putting greens or a pickleball court that would just take away from the expansiveness.
Access to a private islet
In addition to onboard activities, passengers on every Paul Gauguin sailing have the opportunity to spend a day lounging at the line’s very own private islet — or motu, as they’re called in the South Pacific.
Called Motu Mahana, this private islet is located just off the French Polynesian island of Tahaa, close to Bora Bora, and it’s yet one more standout feature that makes these trips so special.
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Lounge chairs overlooking the shallow lagoon at Motu Mahana. GENE SLOAN/THE POINTS GUY
Appearing on every Paul Gauguin itinerary (usually as a day stop just before the ship visits Bora Bora), Motu Mahana is home to a palm tree-lined beach and warm shallow waters for swimming, snorkeling and kayaking.
On the Motu Mahana day of each cruise, pretty much everyone heads off the ship, which anchors nearby, for a full day of beachy fun that includes a beach barbecue, volleyball games, traditional music and dancing by the Gauguins and Gauguines, and a range of hands-on activities.
An all-inclusive getaway
Paul Gauguin sailings aren’t cheap. The seven-night More Society Islands and Tahiti sailing I did typically starts at close to $4,000 per person. That works out to a bit over $1,000 per night for a couple sharing a room.
Some of the line’s longer, more off-the-beaten-path sailings, such as its 14-night Marquesas, Tuamotu, and Society Islands trips, can cost significantly more in total — although on a per-day basis, the pricing is similar.
Related: The 5 best destinations you can visit on a Paul Gauguin Cruises ship
The starting prices mentioned above are for entry-level cabins on sailings during the offseason. As is typical for cruises everywhere, pricing is higher for bigger cabins and for sailings during peak season periods, such as around the winter holidays.
Still, as is customary for cruise lines at the high end, Paul Gauguin includes a lot in its base price. In addition to a room on board and all meals, the fares include most drinks on board, shipboard Wi-Fi and gratuities.
Bottom line
The 330-passenger Paul Gauguin is something of a unicorn in the world of cruising — a one-of-a-kind vessel built specifically to sail in the far-from-almost-everywhere waters of the South Pacific. It is there that it began its life nearly 30 years ago, and it is there that is has remained all these years, on a seemingly endless loop between some of the best-known and most beautiful tropical islands found anywhere in the world.
If you’re eager to see the islands of South Pacific (particularly the corner of the South Pacific that is French Polynesia) and you don’t want to be restricted to visiting just one or two places, it’s a great vacation choice.
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Cruise & Ferry
What happens when a cruise ship loses power after boat left stranded for hours
If you’ve seen Netflix’s Poop Cruise documentary, you’ll know its never good news when a cruise ship loses its power.
Just this weekend, passengers on board a Celebrity Cruises vessel nearly saw their luxury holiday turn into a disaster due to a loss of power.
The ship, Constellation, was forced to drift for around three hours while sailing near the Italian coast on August 2, and was said to be without power or air conditioning for just under three hours.
Royal Caribbean, Celebrity Cruises’ parent company, confirmed the vessel had experienced a ‘technical issue’ that was resolved later that day.
But while this cruise managed to fix the issue onboard fairly swiftly, you might be left wondering what would happen if you found yourself on board a cruise with no power.
The Constellation vessel was adrift for around three hours (Tim Boyle/Bloomberg via Getty Images)
What happens during a power cut
While it depends what is the cause of the loss of power, the most immediate effect would usually be a loss of propulsion.
This means that, like the Celebrity Cruises ship, the vessel will likely stop moving and be left to drift while the cause of the power loss is resolved.
Again, like what happened on the Constellation, many of the interior lights will likely go out, especially in cabins and hallways, and air conditioning may be affected too.
Lifts will usually be out of action, primarily as a safety measure, to prevent them from stopping working while passengers are inside.
Meanwhile, the bridge could lose radar, GPS and communication tools, although it will likely be able to rely on backup systems during this time.
As Poop Cruise highlighted, toilet and fresh water systems could stop working as they rely on electrical pumps.
The ship’s emergency generator kicked in (Tim Boyle/Bloomberg via Getty Images)
Emergency power systems
Fortunately, most cruise ships are equipped with emergency generators, which will prioritise the most important functions required while the main power sources are restored.
These generators will usually maintain power to critical systems, like emergency lighting and bridge controls, while allowing the captain to sustain contact with the coast guard and port authorities.
The emergency power will also support basic medical equipment and run essential navigation systems.
Netflix recently released a documentary on the 2013 ‘Poop Cruise’ (Netflix)
In the case of the Celebrity Cruises ship, Royal Caribbean has confirmed these emergency generators, which are located on the upper decks, will automatically kick in using an independent fuel source.
The infamous Poop Cruise blackout was caused by a fire in the engine room, which prompted the cruise line, Carnival Cruises, to invest more than $500 million on fleet upgrades, including backup generators and fire suppression tools.
In short, the cruise line has ensured no one will ever have to defecate into a red bag on one of its cruises ever again.
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