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Brit stuck in intensive care in Greece with no way home despite having travel insurance

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A British tourist is being kept in Greece on a ventilator after a £14,000 mistake involving his holiday insurance.

Alan Kirby, from Somerset, started to look ‘dreadful, grey and pale’ after feeling a pain in his side while out for dinner with his family in Zante on 5 July.

The car valeter, 67, who had been playing with his stepdaughter’s children in the sea, woke up struggling to breathe and decided to book himself in with the doctors.

They advised him that he should go back to the UK for a biopsy on a mass in his lung as they feared it could be cancer.

However, before Alan could get himself on a flight home, his condition got worse and he was eventually put on a ventilator to help with his breathing.

He was airlifted to a private hospital in Athens, and doctors told the family that they got in touch with his insurance company who claimed Alan was aware of the mass, telling him that it was a benign fatty tissue.

Alan Kirby was just three days into his holiday in Greece when he fell ill (SWNS)

But given that it was a pre-existing medical condition, which hadn’t been declared to insurers, it invalidated his health cover abroad.

This meant that the family were left with a £14,000 hospital bill.

At the moment, Alan remains on a ventilator – covered by his Global Health Insurance Card – and is too unwell to fly home on a normal flight.

Alan can’t fly home on a conventional flight (SWNS)

The only way he can get home is by a £45,000 private medical flight, which isn’t covered by his insurance.

Alan’s stepdaughter Liza Whitemore, 40, said: “We know we’ve made the mistake [with the insurance] – that’s the problem.

“My mum had gone into the bank that she had insurance with and they said, ‘just go on holiday, you don’t have to do anything’. They didn’t know about the mass.

“And he was well before – he was working as a car valeter the day before the holiday.”

His family are trying to raise money to bring him back to Somerset (SWNS)

Alan was just three days into his trip with his partner Helen Whitemore, 62, Liza and her three daughters, when he fell ill.

He was moved to Athens’ General Hospital, where his care is covered by his GHIC card.

Liza, a private care assistant, explained: “The insurance didn’t know about it.

Alan’s travel insurance didn’t cover his return (SWNS)

“He’s still on a ventilator. There’s a talk about him going into a coma, but we don’t know if it’s cancer or pneumonia doing the damage.

“He’s fine, then he’s not, he’s fine, then he’s not.

“He’s really breathless – on the phone he can’t say more than a few sentences.

“We’re just desperate to get him home.”

His family are now back in Somerset and are trying to raise £45,000 via GoFundMe for his return.



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Railway Minister Ashwini Vaishnaw says passengers with e-tickets can avail travel insurance for just 45 paisa

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Union Minister Ashwini Vaishnaw. File

Passengers can avail the Optional Travel Insurance Scheme while purchasing e-tickets by paying a premium of 45 paisa, inclusive of all taxes, Railway Minister Ashwini Vaishnaw said in a written reply in the Lok Sabha on Wednesday (August 6, 2025).

Responding to questions related to rail travel insurance, Vaishnaw said that all passengers can book tickets through online mode or at reservation counters; however, the Optional Travel Insurance Scheme (OTIS) is available only to those Confirmed/RAC passengers who have booked their tickets online.

“Any passenger who wishes to avail insurance benefit can opt for this scheme at the time of booking the ticket at his/her own discretion. The scheme is available to the passengers who book e-tickets, and it provides additional insurance cover to those who have opted for it and paid the premium,” Mr. Vaishnaw said.

Also Read | Railways to launch portal for Lok Sabha and Rajya Sabha members to book reserved tickets online

He added, “Currently, the premium is ₹0.45/- (Forty Five Paisa) per passenger per trip inclusive of all taxes to avail insurance through the Optional Travel Insurance Scheme. The passenger opts for the insurance scheme at the time of booking a ticket and pays the premium along with the fare.”

According to the Railway Minister, the passenger receives the policy information through SMS on their registered mobile and email IDs directly from the insurance company, along with the link for filing nomination details. Further, the insurance company is directly responsible for policy issuance and claims settlement, as the claim liability is between the insured and the insurance company.

He also stated that passengers file the claim directly with the insurance company as per the documents received through email from the insurance company, and filing of claim is a continuous process between the passenger and insurance company.

Giving the details of the total amount distributed by the insurance companies to the affected passengers/their relatives under these claims, Mr. Vaishnaw said, “During the last 05 years, 333 claims were settled by insurance companies after filing of claims by passengers and an amount of ₹27.22 Crores has been paid by the insurance companies to the passengers.

“The Optional Travel Insurance Scheme is an effective and passenger-friendly scheme. It offers insurance coverage at a low premium of ₹0.45/-, making it affordable and accessible for all passengers who book e-ticket,” he added.

The Railway Minister informed the House that passengers can seamlessly opt-in/opt-out easily by simply checking the Tick Box while booking tickets on the IRCTC website or app.

“The process is simple and integrated, requiring no separate application or documentation at the time of booking,” he said.



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Cut off welfare, DEI in Australia + travel insurance miscalculations

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Nearly 1,000 jobseekers had their payments cancelled over a 2 year period, even with laws in place to stop it happening. Here’s what went wrong, and why the federal watchdog is calling it a “catastrophe”.  

And is Donald Trump’s war on DEI coming here? We ask Australia’s Race Discrimination Commissioner. 

Plus: lost luggage, ski injuries, scooter accidents. Ever thought you were covered by your travel insurance… when you really weren’t? We’re breaking down what’s actually in the fine print.

Listen now:

01:20 – Why jobseekers were cut off out of the blue

05:55  – How the government should tackle racism in Australia 

15:15 – The nightmare of not being covered properly by travel insurance

22:00 – What you need to know about the fine print

Guests: 

  • Giridharan Sivaraman, Race Discrimination Commissioner
  • Tim Bennett, insurance expert

Get the whole story from Hack:

  • Follow us on Instagram
  • Subscribe to the hack podcast
  • Listen on the triple j app or on your radio live every weeknight at 5:30pm





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Travel to the US is up year-on-year says 1Cover Travel Insurance

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The headlines have been warning about a decline in Aussie travel numbers to the USA- but data from 1Cover Travel Insurance suggests the opposite: Australians remain keen on travelling to the United States, with no evident decline in demand.

While reports have suggested waning interest in the States, both internal sales data and official ABS figures say otherwise. In fact, monthly ABS data reveals that travel to the US climbed by six per cent in May, and by eight per cent compared to the same month in 2024. Overall, more Aussies are heading to the US this year than last, despite predictions to the contrary.

Similarly, 1Cover Travel Insurance has reported consistent policy sales to the US, with no sign of lowered demand. In June, US sales increased by 28% compared to the same period last year and have continued to track well above 2024 levels into July.

Natalie Ball, COO for 1Cover Travel Insurance says “Despite reports of changing travel habits, our data shows a steady interest in USA travel. We believe that strong cultural ties to the United States, in addition to popular sporting events and major tourist attractions have led to consistent travel numbers. Additionally, pent-up travel demand, post pandemic, is actually driving up US travel, rather than reducing it.”

While border entry concerns and cost of living pressures have been cited as reasons for dropping interest in US travel, Ball says that they haven’t significantly altered Aussie travel habits, instead, other destinations are simply competing more strongly for attention.

“While the US is still one of the top 10 destinations for Australian travellers, we’ve also seen growing competition from hotspots closer to home, particularly Asian destinations like Japan and Thailand. Costs and convenience will always factor into travel choices; however, the USA still holds huge appeal.”

Why Aussies are still flocking to the USA

*NRL kickoffs and other major sporting events

Sporting events are a huge drawcard for Aussies travelling to the US and this year’s NRL season kickoff in Los Vegas was no exception. More than 20,000 Aussies flocked to Las Vegas for this year’s event, up 30 per cent on the inaugural match in 2024. Additionally, growing interest in the NFL, thanks to a raft of Aussies drafts, has led to a rise in fans headed to the States to show support.

*Ski and snowsports

While the US snow season may not be quite as renowned as Japan or Canada, Aspen is still among one of our most popular overseas ski hotspots with Australians making up one of its largest international markets. Other popular ski spots include Vail, Colorado, Utah’s Park City and Wyoming’s Jackson Hole. These destinations are especially appealing during the Australian summer, offering a winter escape that pairs world-class slopes with a refreshing change of season.

*US cruise routes

With more ships sailing from major US ports and offering bucket-list itineraries, destinations like the Bahamas are gaining serious traction, with major cruise lines offering short island getaways and longer luxury escapes. The Caribbean, a mainstay of many cruising itineraries, are also seeing a resurgence in interest among Australian travellers. Additionally, with the rapid expansion of expedition-style cruising, Alaskan voyages are becoming increasingly popular for those seeking remote, nature-rich adventures.

Caution before heading to the USA

While travel to the United States remains popular among Australians, Ball advises that travellers should remain mindful of potential complications when heading stateside.

“Aussies visiting the USA should be particularly aware of the potential costs they could face while abroad,” Ball says. “The U.S. healthcare system is among the most expensive in the world. Even minor medical treatments can carry unexpectedly high fees, and hospital stays can quickly become financially overwhelming. That’s why comprehensive travel insurance is essential to buy before you go.”

Ball also highlights increased scrutiny, with the USA implementing more rigorous enforcement of border security and visa eligibility. Those entering should double-check their eligibility, be transparent about their travel history, and prepare thoroughly before departure.

“While Australians can visit the U.S. for up to 90 days under the ESTA visa waiver program, it’s critical to ensure your travel history doesn’t include any restricted countries. Make sure that all your documentation- from proof of return travel to accommodation details – are complete and accurate. Even minor inconsistencies can lead to you being denied entry at the border,” she warns.

It’s also important to understand that travel insurance won’t usually cover you for visa-related issues.

“If you’re denied entry due to incorrect documentation or ineligibility, your travel insurance won’t cover the costs,” Ball notes. “We strongly recommend triple-checking your eligibility before departure. A bit of preparation can save a lot of trouble.”



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