Global leader in travel management, BCD Travel, in partnership with Oversee, previously known as FairFly, has announced the expansion of its technology agreement to integrate Oversee’s agent-based artificial intelligence (AI) tools into BCD’s operations base. The partnership is the result of a highly successful pilot to automate critical activities for travel agencies to enhance service performance and meet service level agreements (SLAs).

The limited test of automating procedures for booking time requests, exchanges, and creating shell passenger name records was very successful. As a consequence, BCD Travel has now decided to go ahead with a larger-scale roll-out of Oversee’s AI capability across its worldwide network. This move is in line with BCD’s continuous focus on digitalization, allowing the company to automate workflows intelligently while maintaining the personal service that travelers value.

“Developing a strategic partnership that will drive a culture of openness and collaboration is of utmost strategic importance to us,” said BCD Travel’s Senior Vice President of Product Planning & Development, Yannis Karmis. “Our deeper partnership with Oversee is a cornerstone of our digital transformation strategy,” Karmis said. ” The agentic AI solution enables automation intelligently, enhancing efficiency and compliance while maintaining the high degree of personal service our travelers experience.

Agentic AI and Its Impact on Travel Management

Agentic AI technology by Oversee has been purpose-built for Travel Management Companies (TMCs) to automate mundane day-to-day duties. This covers everything from automating follow-up to email service requests, dealing with booking changes, to building passenger name records (PNRs) – things that a travel agent would have to do manually.

The ability to do this automatically has major implications for the travel industry. Travel Inquiries -Instead of ETAs\’s having to do repetitive tasks, use your time for more worthwhile tasks. Save time with Personalized Support! Not only does this improve travel management, but it also allows companies such as BCD Travel to provide faster, more responsive service to their clients.

The success of the pilot program has demonstrated that AI can complement human agents and unlock their potential without replacing the critical human touch needed in the travel management field. We designed our agentic AI tools to serve the specific workflows of TMCs, so percolating with Teplis makes perfect sense as agencies utilise the platform around the world,” commented Aviel Siman-Tov, CEO and co-founder of Oversee. Our partnership with BCD Travel is an example that with AI, you can supplement, rather than replace people when it comes to travel management, ensuring that the relationship between agents & travelers is stronger than ever before.”

Where to Begin: Digital Transformation and Automation

BCD Travel’s extension of our relationship is pivotal in the wider Digital Transformation program of the company. With advancements in travel technology, travel management companies are increasingly leveraging AI and automation to make travel management more efficient and elevate the customer service experience. Through automating this somewhat rote element of travel management, firms like BCD Travel can concentrate on the more high-value customer interactions that will enable them to both strategically plan travel and ensure policy compliance, lending an even more compelling customer experience.

This collaboration also represents BCD’s dedication to keeping in step with the travel space, a sector ripe with rapid, continual change. Through AI, the company is working to remain competitive in a market where it has to offer quicker, more efficient services. The assimilation of Oversee’s technology is only one step of BCD’s ongoing focus on renewing its product line, enhancing the traveler service offerings, and capability.

In collaboration with SkyLink: AI travel technology: A view beyond the horizon

The news of the extended partnership with Oversee follows hot on the heels of another high-profile partnership involving BCD Travel. Only a few weeks ago, BCD Travel revealed the launch of a collaboration with AI corporate travel assistant SkyLink. SkyLink Instant Messaging-based Booking SkyLink’s chat-based booking system enables booking of flights, hotels, as well as value-added services programmatically by interacting with the bot, thereby bringing a completely different way to make your bookings for travel. This collaboration is consistent with BCD’s approach of deploying leading-edge AI applications to create better customer experiences in all channels.

StarChatbot, SkyLink’s AI chatbot, is available 24 hours, seven days a week to act as a voice of authority, interacting with travelers in real time, streamlining the booking process, and fielding travel questions. This form of AI technology, in addition to the backend automation that Oversee can facilitate, meant that BCD Travel could make noise around its all-encompassing AI approach to its operations. And yes, to provide a flawless, easy, and personalized travel journey from start to finish.

The Fate of AI in the Management of Travel

The ongoing collaboration between BCD Travel and Oversee demonstrates the rapidly expanding use of artificial intelligence to revolutionize travel management. And as AI continues to develop, the travel management companies such as these will be early adopters of more advanced tools that make the job easier, the traveller happier, and the overall service value better. Balancing automation with the human touch is increasingly the mark of successful travel management in today’s crowded environment.

“We are well-positioned to pioneer the integration of AI into travel services,” looking ahead DBCD Travel and Oversee. The continued roll-out of Oversee’s AI-enabled agentic tools across BCD’s global network will undoubtedly be a springboard for further innovation as corporate clients – and individual travelers – experience the efficiency and personalization AI has to offer.

In the end, while travel management companies like BCD Travel continue to grow) With the times. AI is a powerful force and will prove to be a key component for shaping the future of the industry. This extension of BCD’s partnership with Oversee is just one example of AI revolutionising the travel industry, delivering more customer-centric, faster travel management than proved possible in the past.

(Source: BCD Travel, Oversee, SkyLink, AI Corporate Travel Assistants)