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Power Outage Leaves Cruise Ship Stuck in Mediterranean Port

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Cruise passengers on Celebrity Infinity are facing an unplanned extended stay in a Mediterranean port.  The cruise ship is currently stuck in the Turkish port of Kuşadası after losing power, reportedly due to a small electrical fire.

The trouble started on July 7th. While the ship was docked, a power outage put the ship into a “total blackout” for several hours. This meant no air conditioning or lights in the cabins, and even food service stopped.

Passengers described the situation, especially with the heat in Turkey. “It was a total blackout for a few hours… No power meant no communications, no power to rooms, no AC, delayed shows, delayed meals,” one passenger posted online.

But another passenger stated that people on board were handling the situation calmly: “A few people I talked to seemed pretty chill. Most are just making the most of it which I applaud. I’m blessed to be able to cruise often, but for some this is a long time coming trip/honeymoon/retirement cruise,” the passenger stated.

Letter from Celebrity

In a letter sent to guests on July 8th, Celebrity Cruises confirmed the ongoing issues.

In light of the Captain’s recent announcement, we’d like to share an important update to your itinerary,” the letter begins. It explains that the ship is “welcoming specialists onboard to assess our current systems. This is a necessary step to help us resume our voyage safely and smoothly.”

Celebrity Infinity was supposed to leave Kuşadası on July 7th and head for Mykonos, Greece. But that didn’t happen.

The letter states, “we will remain docked in Kusadasi overnight,” and clarifies that “we will no longer be visiting Kavala, Greece.” Celebrity Cruises expressed regret, writing, “We are very sorry for any disappointment and appreciate your continued understanding,” adding that these decisions were made “with the utmost consideration for your safety and comfort, which remain our highest priorities.”

Missed Stops and Compensation

Because of this delay, Celebrity Infinity will now miss its stops in both Mykonos (though a tentative plan to visit later is reportedly in discussion) and Kavala, Greece.

To help make up for the missed ports and inconvenience, Celebrity Cruises is giving passengers refundable onboard credits. The letter details the amounts depending on the cabin category:

  • Deluxe Suites: $600 USD
  • Aqua Class & Concierge: $400 USD
  • Balcony cabins: $300 USD
  • Inside & Outside cabins: $200 USD
  • Third and Fourth guests: will receive $50 USD per person.

For pre-paid shore excursions booked for Kavala, the letter states, “Our Shore Excursions team will automatically refund any pre-paid Celebrity Cruises shore excursions… to your SeaPass account.”

It also assures guests that “any remaining refundable amounts at the end of our sailing will be reimbursed to your card on file in up to 14 business days from final disembarkation.”

Despite all the setbacks, the cruise ship is still expected to arrive in Athens (Piraeus), Greece, on July 12th, where guests will disembark as planned.

Celebrity Cruises concluded their letter by saying, “We truly appreciate your patience and understanding.  While this situation remains fluid, please rest assured that we are committed to keeping you updated and making your experience an exceptional one. Stay tuned for surprise and delights for you to enjoy throughout the rest of your stay onboard.”

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Cruise & Ferry

Cruise ships panned for fireworks callousness amid Ha Long Bay accident rescue efforts

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Fireworks display on Ambassador Cruise. Photo courtesy of Ambassador Cruise


Two cruise ships in Ha Long Bay have attracted criticism for setting off fireworks even as authorities continued to search for the victims of a tourist boat accident.

The displays on Saturday night by Ambassador Cruise and Sea Octopus took place just hours after the Vinh Xanh 58 overturned with 49 people on board including over 20 children.

The accident claimed the lives of 35 people while four others were still unaccounted for until now.

Many tourists expressed shock that the fireworks went ahead despite the sirens blaring across Ha Long City as rescue operations continued into the night on Saturday.

“Watching the live stream, I couldn’t believe it,” Ha Viet, a tourist from Hanoi, said.

“Rescue teams were still struggling to find victims, yet some cruise ships were hosting entertainment activities like nothing had happened.”

Vinh Xanh 58 was struck by a sudden thunderstorm at around 1:30 p.m. on Saturday.

Thuy Anh, a tourism industry worker in Ha Long, called the fireworks display “insensitive and unprofessional.”

“Some claimed the ships lost internet connection and weren’t aware of the tragedy, but that’s unreasonable. The accident happened in the afternoon and the fireworks didn’t start until 9 p.m.”

While many people slammed the fireworks displays, others urged for understanding, pointing out that the companies had issued public apologies.

A tourist familiar with Ha Long cruises said activities such as music and fireworks are often highlights for both local and international guests in the evenings.

“The cruise operators have apologized and committed to addressing the consequences.”

On Sunday Ambassador Cruise and Sea Octopus issued formal apologies on their social media pages.

Ambassador Cruise said the fireworks were part of a pre-planned schedule but admitted to a “lack of sensitivity,” which caused emotional distress to victims’ families and the public.

Sea Octopus described its fireworks display as a “serious and unacceptable mistake” due to poor communication and situational awareness among its crew.

The company pledged to tighten procedures, improve emergency communication and support affected families during this difficult time.





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World’s largest cruise ship heads to Florida ahead of August maiden voyage

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The largest cruise ship in the world that’s anticipated to become the crown jewel of Royal Caribbean’s sprawling fleet will be docking in Florida before it departs on its first-ever voyage in late August.

The “Star of the Seas” ship, complete with 20 decks and a mind-boggling capacity for 5,000 passengers, set sail from its construction port in Finland on Thursday and is set to arrive at Florida’s Port Canaveral on Aug. 15, according to its website.

Royal Caribbean’s “Star of the Seas” will embark on its maiden voyage on Aug. 31. Royal Caribbean

The ship is set to embark on its maiden voyage on Aug. 31. In the meantime, staff at Port Canaveral are battening down the hatches as they prepare for the thousands of tourists it will attract.

After departing from the Orlando dock, the ship will make stops in the eastern and western ends of the Caribbean, including San Juan, St. Kitts, Cozumel and access to Royal Caribbean’s private island in the Bahamas.

The luxury cruise will dock in Florida. Royal Caribbean

Such luxury comes at a hefty price, though.

The cheapest ticket starts at $951 per person. The experience boasts a laundry list of activities free of extra charge, including access to the largest waterpark at sea and even a taste of Broadway through rotating performances of “Back to the Future: The Musical,” according to its website.

The tickets come at a hefty cost. Royal Caribbean

For the last 22 years, Royal Caribbean has been voted Best Overall by Travel Weekly readers.



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18 Filipino workers removed from cruise ship

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Stock/file

NORFOLF, Virginia — At least 18 Filipino workers, who were working in a cruise ship that was docked at the Port of Norfolk in Virginia, “were forcibly removed in handcuffs.”

They were then deported to the Philippines and banned for 10 years from reentry to the United States.

This was according to the Filipino American community leaders on Saturday.

READ: Filipinos in US fear Trump immigration crackdown

The raid happened only recently and was conducted at the Carnival Sunshine cruise line by agents of US Customs and Border Protection (CBP), said National Federation of Filipino American Associations (NaFFAA) and the Pilipino Workers Center (PWC).

The two groups said in a joint statement that the workers, who had not been charged or found guilty of any crime, were removed “in an alarming escalation of unjust immigration practices.

READ: PH caregivers in US air fears in time for Marcos visit

They also noted that the workers had valid 10-year visas.

“These crew members are dedicated parents and spouses with exemplary backgrounds, having passed rigorous background checks to obtain their work visas,” they said.

“Their abrupt removal, accompanied by the cancellation of their visas and a shocking 10-year ban from reentry, has inflicted deep humiliation, plunging their families into dire financial straits.”

READ: Filipino freed from detention decries ICE abuse, neglect of PH government

‘Left in fear’

The CBP confirmed an ongoing operation but did not provide details, according to a report by USA Today.

The report also said the crew members had valid work visas and were previously cleared to work in the United States.

As the Carnival Sunshine is set to dock again in Norfolk this Sunday, the remaining crew members “are left in fear of being the next victims of these aggressive actions,” the PWC and NaFFAA said.

‘National trend’

The Fil-Am groups said the raids reflect “a disturbing national trend that has seen other crew members deported under similar false pretenses, despite their valid visas and lack of criminal charges.”

“Community members are outraged by this blatant mistreatment of Filipino workers and are demanding accountability from Customs and Border Patrol, Carnival Corporate and the Philippine Embassy to safeguard the rights and well-being of Filipino and other cruise ship seafarers,” the groups said. /cb



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