Hotel Pulse
Hospitality Solutions Launches New Chapter with TPG Acquisition and Teresa Mackintosh as CEO to Drive Global Hotel Technology Innovation
Monday, July 7, 2025
In a transformative move, Hospitality Solutions, a prominent provider of hospitality technology, has officially completed its acquisition by TPG, a leading global alternative asset management firm. This acquisition signals a new chapter for the company as it embarks on a path of operational refinement, enhanced agility, and a stronger ability to cater to the needs of hotels worldwide.
With the close of the deal, Hospitality Solutions now operates as a standalone entity, empowered with increased resources and strategic direction. This shift enables the company to focus more intently on scaling its core technology platform that underpins the global hotel industry. The acquisition promises to fuel growth and innovation, ensuring that Hospitality Solutions remains at the forefront of hotel technology.
The deal was finalized through TPG Capital, the private equity arm of TPG, which is renowned for its investments across the U.S. and European markets. As part of this agreement, Hospitality Solutions also received a strategic minority investment from MCR, the third-largest owner-operator of hotels in the United States. This partnership further strengthens the company’s expertise, with MCR bringing valuable insights into the hospitality sector. In a complementary move, Tyler Morse, the Chairman and CEO of MCR, will join the board of Hospitality Solutions as Vice Chairman.
Appointment of Teresa Mackintosh as CEO
In an important step towards leadership transformation, Hospitality Solutions announced the appointment of Teresa Mackintosh as its new Chief Executive Officer. Mackintosh’s leadership experience and vast knowledge of the global enterprise software landscape make her a key asset to guide Hospitality Solutions into its next phase of growth.
Mackintosh is no stranger to scaling SaaS companies. She has a proven track record of leading organizations through periods of transformative growth, operational excellence, and an unwavering focus on customer satisfaction. Her leadership style is centered around innovation, making her a perfect fit to oversee the company’s evolution in the competitive hospitality technology market.
Before joining Hospitality Solutions, Mackintosh served as the CEO and later Executive Chair of Trintech, a leading global enterprise SaaS company. During her tenure, she led Trintech to remarkable growth, tripling the company’s revenue while expanding both its customer base and workforce. Her success at Trintech resulted from a combination of organic growth, strategic acquisitions, and a relentless commitment to customer-centric solutions.
Prior to her time at Trintech, Mackintosh was the President and CEO of Wolters Kluwer Tax and Accounting for the U.S., where she played a critical role in expanding the company’s market presence. She also held a key position as Managing Director at Thomson Reuters, further solidifying her expertise in leading large-scale, global enterprises. Throughout her career, Mackintosh has also been an influential figure on the boards of several high-profile public and private software companies.
Hospitality Solutions’ Impact on the Global Hotel Industry
As a core technology provider for the hospitality industry, Hospitality Solutions serves more than 40 percent of the world’s leading hotel brands. Its integrated SaaS platform helps optimize critical aspects of hotel operations, including distribution, retailing, guest experience, and overall operational efficiency. The platform’s ability to manage reservations and guest information in real-time allows hoteliers to operate with greater accuracy and effectiveness.
Previously a division of Sabre Corporation, Hospitality Solutions’ SaaS-based platform has become an essential tool for hoteliers around the world, providing a reliable system of record for managing reservations and guest data. The platform’s scalability and efficiency make it a preferred choice for global hotel chains looking to streamline their operations while enhancing the guest experience.
Hospitality Solutions continues to expand its offerings, ensuring that its solutions meet the evolving needs of the hospitality industry. The company’s commitment to innovation, fueled by its new leadership and strengthened resources, positions it well to remain a key player in the technology sector for hotels worldwide.
Strategic Vision Under New Leadership
Under Teresa Mackintosh’s leadership, Hospitality Solutions is poised for significant growth, leveraging its strong foundation to introduce new technologies and further refine its platform. The appointment of Mackintosh, along with the strategic backing from TPG and MCR, sets the stage for a future where the company continues to shape the way hotels operate and interact with guests.
Hospitality Solutions’ focus will be on enhancing its platform’s capabilities, ensuring that hotels can not only manage their operations more effectively but also deliver personalized and seamless experiences for their guests. With the backing of TPG’s investment and MCR’s hospitality expertise, the company is well-positioned to continue driving innovation across the hotel industry.
In conclusion, Hospitality Solutions’ acquisition by TPG and the appointment of Teresa Mackintosh as CEO mark the beginning of an exciting new chapter. With its strengthened leadership, enhanced resources, and strategic partnerships, the company is ready to lead the charge in transforming the global hotel industry through cutting-edge technology and unparalleled operational support.
Hotel Pulse
Sports Hospitality Market to Reach USD 74,318.43 Million by 2036, Growing at a CAGR of 14.12%: Credence Research
PUNE, India, July 16, 2025 /PRNewswire/ — According to a new market research report published by Credence Research, the global Sports Hospitality Market was valued at USD 8,345.70 million in 2018, rose to USD 15,233.39 million in 2024, and is expected to reach USD 74,318.43 million by 2036, growing at a CAGR of 14.12% during the forecast period.
The market is witnessing strong momentum owing to the increasing global appeal of high-profile sporting events and the growing appetite for premium, immersive experiences among both corporate clients and affluent consumers. Demand for VIP suites, exclusive access packages, gourmet catering, and behind-the-scenes privileges continues to surge at major tournaments such as the FIFA World Cup, UEFA Champions League, Super Bowl, Wimbledon, and Formula One Grand Prix. The sports industry’s ongoing shift toward experiential offerings and revenue diversification is further propelling investments in hospitality infrastructure and services.
Technological innovation and international expansion are reshaping the market dynamics. Enhanced digital ticketing, real-time fan engagement, and smart stadium integrations are elevating the guest experience. Additionally, emerging markets in Asia-Pacific, the Middle East, and Latin America are playing an increasingly vital role, driven by infrastructure upgrades and growing sports tourism. Strategic collaborations between sports federations, hospitality brands, and travel operators are expected to unlock new revenue streams and sustain market growth across geographies.
Browse the report and understand how it can benefit your business strategy – https://www.credenceresearch.com/report/sports-hospitality-market
Key Growth Determinants – Sports Hospitality Market
Rising Demand for Premium Sports Experiences
The growing preference for exclusive, high-end experiences among affluent consumers and corporate clients is a major driver of the sports hospitality market. Demand for VIP boxes, luxury suites, fine dining, meet-and-greet opportunities, and personalized concierge services continues to surge at major sporting events worldwide. Corporations are increasingly leveraging hospitality packages to build client relationships and enhance brand visibility, while fans seek more immersive and memorable ways to engage with their favorite teams and athletes.
Expansion of Global Sports Events and Commercialization
The increasing frequency and scale of international sporting events—such as the Olympics, FIFA World Cup, ICC tournaments, and Formula One races—are fueling market growth. Sports organizations are heavily investing in hospitality infrastructure to diversify revenue streams and enhance audience engagement. Coupled with the globalization of sports leagues and the rise of sports tourism, these developments are significantly expanding the market footprint across developed and emerging economies.
Hotel guests are increasingly feeling like they’re getting more bang for their buck, according to the 2025 North America Hotel Guest Satisfaction Index (NAGSI) Study from J.D. Power.
Redesigned for 2025, the study measures overall hotel guest satisfaction based on performance in seven core dimensions—including value, guest room, staff services, facilities, communications and connectivity and food and beverage—across nine segments ranging from luxury to economy.
Despite the average daily rate for a U.S. hotel room reaching a record high of $158.67 in 2024, clean and well-designed rooms, omnipresent amenities such as smart TVs and user-friendly mobile apps are helping boost traveler satisfaction.
Hotel guest perceptions of value received for nightly rate paid increases in every hotel segment in this year’s study, with the most significant year-over-year gains coming in the upscale, midscale and economy segments.
Dogs enjoying a Home2 Suites by Hilton guest room. (photo courtesy of Hilton)
“We’re at an important inflection point in the travel marketplace where several years of record-high hotel demand and the pace of room rate increases is starting to slow,” Andrea Stokes, hospitality practice lead at J.D. Power, said in a statement.
“Hotel owner and operator investments in guest room décor and furnishings, in addition to bathroom updates, are paying off in higher satisfaction. One area in which hotels can significantly influence guest satisfaction without massive capital expense is with technology like smart TVs and updated room temperature controls,” she added.
“Travel is becoming more complex with the potential for flight delays or increased road traffic, so guests want hotels to provide the comforts of home.”
Key Takeaways for 2025
In the era of streaming, it’s no surprise that hotel guests want to be greeted by a smart TV, with 40 percent of surveyed travelers selecting “smart TV/ability to stream my entertainment” as a need to have versus nice to have, up from 21 percent in 2019.
What’s more, 72 percent of respondents indicated their room included a smart TV. That figure is up from 39 percent in 2019. Additionally, six out of 10 said they used the smart TV during their stay.
A premier king room inside the Omni PGA Frisco Resort. (Photo Credit: Omni Hotels & Resorts)
J.D. Power also found that guest satisfaction significantly improved year over year in areas such as furnishings and décor (+.05 points), condition of bathroom fixtures (+.05). and comfort of bed (+.04).
The study also shows that hotel app users report higher satisfaction, earning an average score of 699 (on a 1,000-point scale), which is 68 points higher than those who do not use their hotel brand’s mobile app.
It’s no secret that problems ranging from odors and loud noise to check-in issues can lower satisfaction. Nonetheless, this year’s study shows that they are relatively rare, occurring just 12 percent of the time across all hotel stays evaluated. In those incidents, however, guest satisfaction fell dramatically, plummeting 217 points to 460 from 677.
Highest-Ranking Hotel Brands for Guest Satisfaction
The Ritz-Carlton ranks highest in the luxury segment for 2025 with a score of 779, surpassing The Luxury Collection, which ranked first in 2024.
Meanwhile, Omni Hotels & Resorts conquered the upper upscale segment with a top satisfaction score of 731. Drury Hotels (738) ranked highest in the upscale segment, while Hyatt House (705) finished first in the upper extended stay category for a fourth consecutive year.
The exterior of a Tru by Hilton hotel. (Photo Credit: Hilton Hotels & Resorts)
Other repeat segment winners for 2025 include Home2 Suites by Hilton (upper midscale/midscale extended stay), Tru by Hilton (midscale), Microtel by Wyndham (economy) and WoodSpring Suites (economy extended stay). All four brands won their respective categories for a third consecutive year.
Finally, Hampton by Hilton (694) ranked first among upper midscale brands.
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Topics From This Article to Explore
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Cuba Promotions
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Group Booking Bonus
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Related: Sunwing Announces Winter Destinations and Perks
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