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Experiences of Tomorrow revealed at INDIA D2C SUMMIT & SHOPPING CENTRES NEXT 2024

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From presentations on the malls of tomorrow to tips for memorable omnichannel experiences, day 2 of the India D2C Summit & Shopping Centres Next 2024 gave a peek into the future of retail in the country

New Delhi: The second day of the co-located event, Shopping Centres Next (SCN) and India D2C Summit 2024, held at Hotel Pullman, Aerocity New Delhi, continued with powerful momentum, delivering deeper insights, dynamic discussions, and forging strategic partnerships aimed at reshaping the future of retail in India.

Highlighting the Malls of Tomorrow: Presentations by Upcoming Shopping Centres

The day commenced with a series of compelling presentations by developers of upcoming shopping centres, focusing on next-generation projects designed to meet the evolving expectations of modern consumers. These new developments are poised to redefine the shopping experience with innovative features, cutting-edge design, and a strong emphasis on sustainability. The showcase offered a glimpse into the future of retail destinations, underscoring the importance of creating adaptable spaces that align with shifting consumer behaviours.

Creating New Age Destinations Anchored by Experiences

The panel discussion ‘New Age Destinations Anchored by Experiences’, was the highlight of the day and focused on what makes a shopping destination truly unforgettable. Panellists explored the key components of delivering exceptional visitor experiences, from innovative design elements and seamless service to advanced technologies like virtual tryouts and AI-powered personalization.

Key points covered included:

Defining Unforgettable Experiences: Understanding the evolving customer expectations and how to exceed them with unique and memorable touchpoints.

Monetizing Experiences: Strategies for converting exceptional visitor experiences into tangible business returns, enhancing revenue streams for both retailers and mall operators.

New Success Formulas for Malls: Insights into creating a balanced tenant mix, leveraging events, and utilizing technology to enhance visitor engagement and drive footfall.

Experiential retail: How technology can help create experiences that drive business in stores as well as in shopping centres.

“In experiential retail, many brands agree on the importance of integrating virtual try-ons and AI-driven in-store experiences. These innovations streamline the shopping process, enhance customer engagement, and speed up transactions, making the entire journey faster and more seamless,” said Pushpa Bector, Sr. Executive Director & Business Head, DLF Retail.

Tech-driven experiences: Discussion on how various players are using technology to enhance different aspect of shopper journeys.

“Malls today must deliver exceptional experiences, starting from the basics like technology-enabled parking. The new generation of malls now integrates advanced features such as efficient air quality systems, spacious atriums, well-designed washrooms, wider corridors, and optimal lighting — all of which elevate the visitor experience. Consumers now expect these amenities as standard,” said Harsh Bansal, Director, Vegas Mall & Unity Group.

Online-like personalisation: Insights on how those operating in the physical realm can offer sharper digital-businesses-like personalisation. “In the digital space, such as D2C and e-commerce, we can easily identify a customer as soon as they visit our website or app, leveraging data to understand their preferences. Today, when customers walk into our brand stores and scan a QR code, we instantly recognize them if they are returning customers,” shared Vineet Gautam, CEO, Bestseller India revealing how the fashion retailer is able to offer personalized recommendations, showcase relevant stock, and deliver tailored promotions, meeting the demand for a differentiated shopping experience

Tips for Seamless Omnichannel-Enhanced CX

Subsequently, during the day, retail industry experts gathered for a thought-provoking session on the impact of omnichannel unified retail on the consumer.  The evolution of customer journeys and expectations has brought omnichannel retail strategies to the forefront, highlighting the importance of seamless integration across various sales channels to enhance customer experience (CX).

Arpit Upadhyay, AVP & Business Head – D2C, The Man Company noted that with the rise in internet penetration and digital payment methods, the brand expanded its reach to more diverse markets, including smaller cities. “By utilizing performance advertising to gauge potential, we opened physical stores strategically, tailored visual merchandising, and crafted exclusive offers to strengthen the online-to-offline transition,” Upadhyay added.

The second day of the event also featured insightful fireside chats, engaging keynote sessions, and focused masterclasses, which added depth and perspective to the ongoing discussions. These sessions highlighted emerging trends and best practices, offering valuable takeaways for all participants.

The summit successfully served as a pioneering platform for collaboration, bringing together D2C brands, mall developers, and industry leaders. Over two dynamic days, the event paved the way for a new era in retail, defined by innovative shopping centre models and strategic brand partnerships, setting a strong foundation for future growth and transformation in the industry.

About Shopping Centres Next

Shopping Centres Next 2024 brings together the leaders of India’s shopping centre industry, featuring top businesses and professionals from design, leasing, and management sectors. This gathering is focused on developing innovative strategies and forming key partnerships to elevate shopper experiences. The collective aim is to seamlessly adapt to evolving technologies and shifting consumer preferences, shaping the future of retail.

About India D2C Summit

The D2C Summit is India’s largest D2C and e-commerce conference, featuring over 2,000+ attendees and a star-studded lineup of 100+ expert speakers from India’s booming digital commerce ecosystem. Learn how to build and scale your D2C and E-commerce business from India’s top brands and experts. Despite 1000s of new-age brands and startups, the D2C or direct-to-consumer is a misnomer in the Indian context. That’s because the reliance on marketplaces, retail channels and other platforms to sell is often greater than sales from native platforms.





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AI in health care could save lives and money — but not yet

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Imagine walking into your doctor’s office feeling sick – and rather than flipping through pages of your medical history or running tests that take days, your doctor instantly pulls together data from your health records, genetic profile and wearable devices to help decipher what’s wrong.

This kind of rapid diagnosis is one of the big promises of artificial intelligence for use in health care. Proponents of the technology say that over the coming decades, AI has the potential to save hundreds of thousands, even millions of lives.

What’s more, a 2023 study found that if the health care industry significantly increased its use of AI, up to US$360 billion annually could be saved.

WATCH: How artificial intelligence impacted our lives in 2024 and what’s next

But though artificial intelligence has become nearly ubiquitous, from smartphones to chatbots to self-driving cars, its impact on health care so far has been relatively low.

A 2024 American Medical Association survey found that 66% of U.S. physicians had used AI tools in some capacity, up from 38% in 2023. But most of it was for administrative or low-risk support. And although 43% of U.S. health care organizations had added or expanded AI use in 2024, many implementations are still exploratory, particularly when it comes to medical decisions and diagnoses.

I’m a professor and researcher who studies AI and health care analytics. I’ll try to explain why AI’s growth will be gradual, and how technical limitations and ethical concerns stand in the way of AI’s widespread adoption by the medical industry.

Inaccurate diagnoses, racial bias

Artificial intelligence excels at finding patterns in large sets of data. In medicine, these patterns could signal early signs of disease that a human physician might overlook – or indicate the best treatment option, based on how other patients with similar symptoms and backgrounds responded. Ultimately, this will lead to faster, more accurate diagnoses and more personalized care.

AI can also help hospitals run more efficiently by analyzing workflows, predicting staffing needs and scheduling surgeries so that precious resources, such as operating rooms, are used most effectively. By streamlining tasks that take hours of human effort, AI can let health care professionals focus more on direct patient care.

WATCH: What to know about an AI transcription tool that ‘hallucinates’ medical interactions

But for all its power, AI can make mistakes. Although these systems are trained on data from real patients, they can struggle when encountering something unusual, or when data doesn’t perfectly match the patient in front of them.

As a result, AI doesn’t always give an accurate diagnosis. This problem is called algorithmic drift – when AI systems perform well in controlled settings but lose accuracy in real-world situations.

Racial and ethnic bias is another issue. If data includes bias because it doesn’t include enough patients of certain racial or ethnic groups, then AI might give inaccurate recommendations for them, leading to misdiagnoses. Some evidence suggests this has already happened.

Humans and AI are beginning to work together at this Florida hospital.

Data-sharing concerns, unrealistic expectations

Health care systems are labyrinthian in their complexity. The prospect of integrating artificial intelligence into existing workflows is daunting; introducing a new technology like AI disrupts daily routines. Staff will need extra training to use AI tools effectively. Many hospitals, clinics and doctor’s offices simply don’t have the time, personnel, money or will to implement AI.

Also, many cutting-edge AI systems operate as opaque “black boxes.” They churn out recommendations, but even its developers might struggle to fully explain how. This opacity clashes with the needs of medicine, where decisions demand justification.

WATCH: As artificial intelligence rapidly advances, experts debate level of threat to humanity

But developers are often reluctant to disclose their proprietary algorithms or data sources, both to protect intellectual property and because the complexity can be hard to distill. The lack of transparency feeds skepticism among practitioners, which then slows regulatory approval and erodes trust in AI outputs. Many experts argue that transparency is not just an ethical nicety but a practical necessity for adoption in health care settings.

There are also privacy concerns; data sharing could threaten patient confidentiality. To train algorithms or make predictions, medical AI systems often require huge amounts of patient data. If not handled properly, AI could expose sensitive health information, whether through data breaches or unintended use of patient records.

For instance, a clinician using a cloud-based AI assistant to draft a note must ensure no unauthorized party can access that patient’s data. U.S. regulations such as the HIPAA law impose strict rules on health data sharing, which means AI developers need robust safeguards.

WATCH: How Russia is using artificial intelligence to interfere in election | PBS News

Privacy concerns also extend to patients’ trust: If people fear their medical data might be misused by an algorithm, they may be less forthcoming or even refuse AI-guided care.

The grand promise of AI is a formidable barrier in itself. Expectations are tremendous. AI is often portrayed as a magical solution that can diagnose any disease and revolutionize the health care industry overnight. Unrealistic assumptions like that often lead to disappointment. AI may not immediately deliver on its promises.

Finally, developing an AI system that works well involves a lot of trial and error. AI systems must go through rigorous testing to make certain they’re safe and effective. This takes years, and even after a system is approved, adjustments may be needed as it encounters new types of data and real-world situations.

AI could rapidly accelerate the discovery of new medications.

Incremental change

Today, hospitals are rapidly adopting AI scribes that listen during patient visits and automatically draft clinical notes, reducing paperwork and letting physicians spend more time with patients. Surveys show over 20% of physicians now use AI for writing progress notes or discharge summaries. AI is also becoming a quiet force in administrative work. Hospitals deploy AI chatbots to handle appointment scheduling, triage common patient questions and translate languages in real time.

READ MORE: AI and ‘recession-proof’ jobs: 4 tips for new job seekers

Clinical uses of AI exist but are more limited. At some hospitals, AI is a second eye for radiologists looking for early signs of disease. But physicians are still reluctant to hand decisions over to machines; only about 12% of them currently rely on AI for diagnostic help.

Suffice to say that health care’s transition to AI will be incremental. Emerging technologies need time to mature, and the short-term needs of health care still outweigh long-term gains. In the meantime, AI’s potential to treat millions and save trillions awaits.

This article is republished from The Conversation under a Creative Commons license. Read the original article.



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WATCH: President Trump announced $90B investment in AI: What this means for the DMV – WJLA

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WATCH: President Trump announced $90B investment in AI: What this means for the DMV  WJLA



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Could This Under-the-Radar Artificial Intelligence (AI) Defense Company Be the Next Palantir?

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Palantir has emerged as a disruptive force in the AI realm, ushering in a wave of enthusiastic investors to the defense tech space.

Palantir Technologies was the top-performing stock in the S&P 500 and Nasdaq-100 during the first half of 2025. With shares soaring by 80% through the first six months of the year — and by 427% over the last 12 months — Palantir has helped drive a lot of attention to the intersection of artificial intelligence (AI) and defense contracting.

Palantir is far from the only company seeking to disrupt defense tech. A little-known competitor to the company is BigBear.ai (BBAI -3.35%), whose shares are up by an impressive 357% over the last year.

Could BigBear.ai emerge as the next Palantir? Read on to find out.

BigBear.ai is an exciting company in the world of defense tech, but…

BigBear.ai’s share price volatility so far this year mimics the movements of a rollercoaster. Initially, shares rose considerably shortly following President Donald Trump’s inauguration and the subsequent announcement of Project Stargate — an infrastructure initiative that aims to invest $500 billion into AI projects through 2029.

BBAI data by YCharts

However, these early gains retreated following the Pentagon’s plans to reduce its budget by 8% annually.

While reduced spending from the Department of Defense (DOD) was initially seen as a major blow to contractors such as Palantir and BigBear.ai, the trends illustrated above suggest that shares rebounded sharply — implying that the sell-offs back in February may have been overblown. Why is that?

In my eyes, a major contributor to the recovery in defense stocks came after Defense Secretary Pete Hegseth announced his intentions to double down on a strategy dubbed the Software Acquisition Pathway (SWP).

In reality, the DOD’s budget cuts are focused on areas that are deemed non-essential or inefficient. For example, the Pentagon freed up billions in capital by reducing spend with consulting firms such as Booz Allen Hamilton, Accenture, and Deloitte. In addition, a contract revolving around an HR software system managed by Oracle was also cut.

Under the SWP, it appears that the DOD is actually looking to free up capital in order to double down on more tech-focused initiatives and identify vendors that can actually handle the Pentagon’s sophisticated workflows.

With so much opportunity up for grabs, it’s likely that optimistic investors saw this as a tailwind for BigBear.ai. This logic isn’t too far off base, either.

BigBear.ai’s CEO is Kevin McAleenan, a former government official with close ties to the Trump administration. McAleenan’s strategic relationships within the government combined with the DOD’s focus on working with leading software services providers likely has some investors buying into the idea that BigBear.ai won’t be flying under the radar much longer.

Military service members working in an office.

Image source: Getty Images.

…how does the company really stack up beside Palantir?

The graph below breaks down revenue, gross margin, and net income for BigBear.ai over the last year. With just $160 million in sales, the company tends to generate inconsistent gross margins — which top out at less than 30%. Moreover, with a fairly small sales base and unimpressive margin profile, it’s not surprising to see BigBear.ai’s losses continue to mount.

BBAI Revenue (TTM) Chart

BBAI Revenue (TTM) data by YCharts

By comparison, Palantir generated $487 million in government revenue during the first quarter of 2025. In other words, Palantir’s government operation generates nearly triple the amount of revenue in a single quarter that BigBear.ai does in an entire year. On top of that, Palantir’s gross margins hover around 80%, while the company’s net income over the last 12 months was over $570 million.

Is BigBear.ai stock a buy right now?

Right now, BigBear.ai trades at a price-to-sales (P/S) ratio of around 11. While this may look “cheap” compared to Palantir’s P/S multiple of 120, there is a reason for the valuation disparity between the two AI defense contractors.

Palantir boasts large, fast-growing public and private sector businesses that command strong profit margins. By contrast, BigBear.ai is going to have a difficult time scaling so long as it keeps burning through heaps of cash.

Not only would I pass on BigBear.ai stock, but I also do not see the company becoming the next Palantir. Palantir is in a league of its own in the defense tech space, and I do not see BigBear.ai as a formidable challenger.

Adam Spatacco has positions in Palantir Technologies. The Motley Fool has positions in and recommends Abbott Laboratories, Accenture Plc, Oracle, and Palantir Technologies. The Motley Fool has a disclosure policy.



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