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Optimal time to open, grow hospitality brands in India: ITC Hotels MD

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Heightened investor interest and evolving customer needs have made it the optimal time to open and expand new hospitality brands in India, said Anil Chadha, MD, ITC Hotels.

“India is going through a phase, and it’s not just large corporates and big-ticket investors who would be able to afford hotels anymore. A chain like ours straddles across segments to cater to all kinds of customer needs, as they changed post the Covid-19 pandemic,” Chadha told ET in an interview. “You could build a 50-room or a 30-room hotel depending on the brand and your propensity to earn in a city. If somebody came to us three years ago and said I want you to manage our 30-room hotel, we would have said no. But today, we see a need,” he said.

Cigarette-to-soap conglomerate ITC’s hotel business was demerged effective January 1, spawning a separate listed hospitality entity. Shares of ITC Hotels started trading on the stock exchanges on January 29.
Chadha said ITC Hotels is exploring opportunities to take its famed Bukhara dining brand overseas. It is also in talks to enter the branded residences segment.

“With our quality of service, we can add value to the branded residences space, and we are in discussions. It’s not just about the luxury segments,” he said.


“For instance, we also have our boutique brand Storii as a concept, and we are exploring if we can build Storii villas around a Storii property. In the Welcomhotel space, we are exploring opportunities for residences,” he added.ITC Hotels reported consolidated revenue from operations of ‘816 crore for the quarter ended June, up 16% year-on-year. Profit surged 54% to ‘134 crore.Chadha highlighted the company’s improving operational performance. “This applies to occupancies, average room rates, and commanding a much better revenue per available room. For domestic owned hotels, our occupancies have improved from 62% in quarter one of financial year 2024 to 73% in quarter one of financial year 2026,” he said. “In terms of our revenue per available room performance across markets, as per CoStar data for year to date May 2025, for our domestic owned hotels in the luxury, upper upscale and upscale segments, ITC Hotels is commanding a premium of 34% over the industry.”

New ITC hotels will be opened in locations such as Kochi, Jaipur, Gwalior, Bhopal, Bodh Gaya, Udaipur, Rishikesh, and Wayanad this year. Chadha said the newly-opened ITC Ratnadipa in Sri Lanka has received a positive response, and that the company is now getting offers for more hotel opportunities in the island nation. “We have a small Fortune hotel in Nepal, and have signed another Welcomhotel about seven months ago. We are also exploring opportunities in the Middle East,” he said.

He said ITC Hotels has a very strong zero-debt balance sheet, and is open to both inorganic growth opportunities and acquisitions.



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Sarawak’s hotels present key performance metrics

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KUCHING, 4 August 2025: The Ministry of Tourism, Arts and Culture (MOTAC), through its agency Tourism Malaysia, recently hosted the Hotel Data Refinement Session with Sarawak’s Hotel Industry in conjunction with the Presentation of Appreciation Certificates to Hotel Survey Samples in Sarawak.Ā 

The event was held at the Hilton Hotel Kuching and marked the first engagement of its kind for the year.

Hotel Data Refinement Session with Sarawak’s Hotel Industry.

The session was officiated by Tourism Malaysia Deputy Director General (Planning) Shahrin Mokhtar, and brought together key tourism and hospitality stakeholders in Sarawak, including representatives from the Malaysian Association of Hotels (MAH), Sarawak Chapter, Malaysia Budget & Business Hotel Association (MyBHA), Sarawak Chapter, Sarawak Tourism Federation (STF), Sarawak Tourism Board (STB), and the National Property Information Centre (NAPIC) Sarawak.

Organised by the Strategic Planning Division of Tourism Malaysia, the session served as a platform to present the latest findings from the quarterly Paid Accommodation Survey (also known as the hotel survey), which captures key performance metrics such as Average Occupancy Rate (AOR), Average Room Rate (ARR), and guest arrivals, both domestic and international.

In addition to data sharing, a refresher on the survey’s reporting procedures was provided to ensure consistent and accurate data submission.

The session was also supported by newly appointed hotel officers in understanding their roles, while offering a platform for industry players to share feedback, challenges, and suggestions to improve the survey’s implementation and relevance.

According to Shahrin, this engagement is timely as the country prepares for Visit Malaysia 2026 (VM2026).Ā 

ā€œReliable and high-quality data is essential in supporting our national tourism agenda.

The hotel survey plays a vital role not only for Tourism Malaysia but also as a key reference for policymakers, investors, and industry stakeholders,ā€ he said.

To acknowledge outstanding contributions, Tourism Malaysia also presented certificates of appreciation and Visit Malaysia 2026 promotional materials to hotel operators who have demonstrated exceptional commitment and consistency in data submission.Ā 

This recognition reflects the agency’s appreciation for their continued support in enhancing national tourism data.

Malaysia continues to experience a strong recovery in tourism. In 2024, the country welcomed 38 million international visitors — a 31.1% increase from 2023 and 8.3% higher than pre-pandemic levels in 2019.

The positive momentum has carried into 2025, with 13.4 million visitor arrivals recorded from January to April, representing a 21.0% year-on-year increase.Ā 

Singapore remained Malaysia’s top source market, followed by Indonesia, China, Thailand, India, Brunei, South Korea, the Philippines, Australia, and the UK.



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Millennium Hotel Queenstown Welcomes New GM Amid Exciting Refurbishment Plans

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Monday, August 4, 2025

In a significant development for Queenstown’s vibrant tourism and hospitality industry, the Millennium Hotel Queenstown has appointed Ken Orr as its new General Manager. This announcement comes at an exciting time for the hotel, as it enters a fresh chapter under new leadership, with a strategic focus on the continued growth and revitalization of its property.

Ken Orr, a seasoned hospitality professional with over two decades of experience, has been chosen to lead the hotel through its most recent endeavors, including a major refurbishment initiative aimed at enhancing its appeal to both the international tourism market and local clientele. The decision to bring Orr back to the South Island of New Zealand is a reflection of the company’s long-standing trust in his leadership abilities and his deep understanding of the local market.

A Seasoned Leader Ready to Take on New Challenges

Ken Orr’s appointment is a significant moment not only for the Millennium Hotel Queenstown but also for the tourism sector in Queenstown, New Zealand. With an extensive background in hotel operations across New Zealand, Orr brings a wealth of knowledge and experience, having worked in managerial and operational roles for Millennium & Copthorne Hotels New Zealand for over 20 years.

His journey with Millennium Hotels & Resorts began nearly three decades ago, and this return to Queenstown feels almost like a full-circle moment for Orr, who has fond memories of his first experience with the company at the same hotel. This deep-rooted connection to the Millennium Hotels brand and his personal affinity for the region make him an ideal fit for leading the hotel as it embarks on a new phase.

Orr expressed his excitement about returning to his ā€œspiritual homeā€ and shared his enthusiasm for the opportunity to contribute to the hotel’s growth and development. His extensive knowledge of the operations within Millennium Hotels & Resorts will prove invaluable as the hotel undergoes its transformative refurbishments, including the renovation of 220 rooms, which will enhance the overall guest experience.

A Vision for Growth and Innovation in Queenstown’s Hospitality Sector

Under Orr’s leadership, Millennium Hotel Queenstown is not just looking at physical renovations but also a renewed commitment to quality, service, and offering guests an elevated experience. One of the highlights of Orr’s vision is the activation of the hotel’s conferencing and group market. With Queenstown being a renowned destination for business events, conferences, and group retreats, this strategic focus will open up new avenues for growth and enable the hotel to attract a broader range of visitors from the global tourism market.

Orr’s leadership will be essential in aligning the hotel with Queenstown’s tourism priorities. As one of New Zealand’s most sought-after destinations, Queenstown offers a rich blend of outdoor adventure, world-class golf courses, and breathtaking landscapes that draw travelers from around the world. Orr’s deep connection to the region and the tourism sector will enable him to navigate the competitive landscape and position the hotel for sustained success.

An Exciting Future for Queenstown’s Tourism and Travel Industry

The appointment of Ken Orr as General Manager at Millennium Hotel Queenstown also highlights the positive trajectory of the broader tourism and hospitality industry in Queenstown. Known for its dynamic tourism offerings, Queenstown continues to attract travelers seeking both adventure and relaxation. From skiing in the winter months to hiking, bungee jumping, and wine tasting in the warmer seasons, Queenstown is a hub for travel enthusiasts who want to explore some of the most stunning landscapes in the world.

Tourism plays a crucial role in the local economy, and the appointment of a seasoned leader like Ken Orr signals a commitment to providing world-class experiences for visitors. The hotel’s refurbishment is expected to attract even more travelers looking for a luxurious base while they explore all that Queenstown has to offer. By focusing on customer service excellence, innovative offerings, and modern amenities, Millennium Hotel Queenstown is positioning itself as a key player in Queenstown’s hospitality landscape.

Embracing Change: A New Era for Millennium Hotel Queenstown

The ongoing refurbishment project at Millennium Hotel Queenstown includes a complete overhaul of 220 rooms, including 15 suites, to meet the evolving expectations of today’s travelers. As travelers increasingly seek comfort, luxury, and a personalized experience, the hotel’s updates will ensure that it remains a premier choice for both leisure and business travelers alike.

The transformation also aims to embrace sustainable practices, ensuring that the hotel not only caters to its guests’ needs but also aligns with broader tourism trends focused on environmental responsibility. This renovation is part of Millennium & Copthorne Hotels New Zealand’s broader efforts to enhance its portfolio and further solidify its reputation as a leader in the hospitality industry.

A Win for Queenstown’s Hospitality Sector

Millennium & Copthorne Hotels New Zealand’s decision to bring Ken Orr back to Queenstown at such a crucial time in the hotel’s development is also a boon for the region’s tourism sector. With Orr at the helm, the Millennium Hotel Queenstown is poised to further enhance its role as a key player in Queenstown’s hospitality ecosystem, contributing to the growth of the city’s tourism and supporting the region’s overall economic well-being.

With the added promise of a refined guest experience, state-of-the-art facilities, and a strengthened focus on group and conference markets, the hotel is well-positioned to capitalize on Queenstown’s enduring appeal to visitors from around the globe. As a result, this new chapter for Millennium Hotel Queenstown marks an exciting future for both the hotel and the broader tourism sector.

Looking Ahead: A Bright Future for Tourism in Queenstown

As Millennium Hotel Queenstown undergoes its transformative changes, it reflects the ever-evolving landscape of the travel and tourism industry in Queenstown. With leaders like Ken Orr at the forefront, the future of tourism in the region looks brighter than ever. From providing exceptional accommodations to enhancing the overall guest experience, Millennium Hotel Queenstown is set to become a key player in Queenstown’s vibrant hospitality and tourism industry, helping travelers create lasting memories in one of New Zealand’s most captivating destinations.

In conclusion, the future of Millennium Hotel Queenstown is in capable hands, and with Ken Orr’s expertise and vision, the hotel is sure to thrive in the competitive tourism market. The focus on refurbishment, guest experience, and the expansion of conference offerings will undoubtedly position the hotel for success, ensuring that Queenstown remains a top choice for travelers from across the globe.



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Hilton Dhaka, A Landmark Hotel Opening in Bangladesh, What You Need to Know

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Monday, August 4, 2025

Bangladesh’s hospitality sector is gearing up for a milestone event with the impending hotel opening of Hilton Dhaka, a luxury hotel with modern facilities, situated in the bustling Gulshan area of the city. Hilton Dhaka is anticipated to open in late 2025, and with its 34 floors, including five below ground, will reach 108 meters. This makes it one of the tallest skyscrapers in Dhaka.

A New Era of Luxury in Dhaka

This new Hilton property will mark the iconic brand’s debut in Bangladesh, signifying a major step forward in the country’s tourism and hospitality landscape. With 250 meticulously designed rooms, including suites and villas, Hilton Dhaka promises to deliver a blend of contemporary luxury and modern amenities to meet the demands of both business and leisure travelers.

The hotel’s location in Gulshan-2, an upscale and business-centric area of Dhaka, ensures its status as a top choice for global travelers. Known for housing numerous embassies and corporate offices, the district is an ideal location for international guests, offering proximity to key business hubs while providing easy access to cultural landmarks and recreational sites.

World-Class Amenities

Hilton Dhaka is set to offer an unrivaled selection of first-class amenities to meet the needs of modern travelers. The hotel will offer diverse dining options which will include an all-day dining restaurant, specialty and deli eateries, and a lobby lounge. Guests will also enjoy a stylish bar which is a perfect venue to unwind after a busy day of meetings or sightseeing.

Wellness will be the foremost focus of the guest experience with a full service spa, a fitness center and a rooftop pool with panoramic views of the Dhaka skyline. The hotel will also offer extensive business event facilities including a grand ballroom and numerous meeting rooms specially designed for modern business events with cutting-edge technology to host conferences, seminars and social gatherings.

Sustainable Architecture and Design

Hilton Dhaka has been designed with an emphasis on sustainability and modern architecture. The building’s striking glass faƧade will not only add to Dhaka’s skyline but will also reflect Hilton’s commitment to green building standards. The hotel will incorporate energy-efficient technologies and sustainable practices, ensuring a minimal environmental footprint while offering exceptional luxury and comfort.

Moreover, the design of the hotel takes into account the growing demand for business-centric properties that blend both corporate and leisure experiences. The integration of a multi-level parking facility further supports the accessibility of the hotel for guests traveling by car.

Key Highlights

  • 250 Rooms: Spacious, luxury accommodations designed to meet global standards.
  • 34 Floors: One of the tallest hotel buildings in Bangladesh, offering expansive views of Dhaka.
  • World-Class Dining: Multiple dining options, including international cuisine and local specialties.
  • Wellness Facilities: Full-service spa, fitness center, and rooftop pool.
  • Event Spaces: Ballroom and versatile meeting rooms equipped for corporate events.
  • Sustainable Design: Green architecture with energy-efficient technologies and practices.

Anticipated Impact on Dhaka’s Hospitality Industry

The opening of Hilton Dhaka will mark a new milestone in the city’s reputation as a business and leisure hub. Expected to be one of the best hotels in Dhaka, it will cater to the needs of not only international tourists but also business executives, offering a premium stay experience.

The opening of international hotel brands like Hilton Dhaka greatly enhances Dhaka’s emerging position as a global business and hospitality hub. With the expansion of Hilton hotels comes the promise of not just a luxurious hotel stay but the transforming image of Bangladesh as a competitive tourist hot spot.

The iconic mark of the Hilton Dhaka hotel will be its blend of convenience, luxury and sustainable practices. Opening it will allow visitors to enjoy sophisticated modern luxury while experiencing the best of Dhaka’s hospitality. As the date approaches, anticipation will be mounting as Dhaka’s skyline will be enhanced in a remarkable way and so will the hospitality landscape of the country.



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