Hotels & Accommodations
Hotels can still be a Find Wally puzzle

FOR those who remember, in the days before Google maps, the only way to get to your hotel in a foreign country was to throw yourself at the mercy of the taxi driver and cross your fingers. It was a universal practice with unpredictable results.
Travellers from Colombo to Calcutta arriving in the wee hours – as this was the only time international flights deigned to land – were spirited off to unfamiliar lodgings while “overbooked” hotels scratched their heads to account for missing guests. That’s when a savvy few decided to deal with the situation.
In several Asian cities newly opened hotels began wooing cabbies in novel ways. In March 2003 when the stylish Conrad Bangkok launched, the dynamic duo of its then-general manager Gregory Meadows and the late Ross Cunningham presented lavish lunch boxes to drivers bringing in their first guests. All left smiling.
Hotel guests too wandered about wide-eyed as Conrad set new benchmarks for service. Smiling receptionists glided about in silk off-the-shoulder dresses. BMW convertible airport transfers were on offer with lady chauffeurs. And the lobby toilets featured fluffy white hand towels (since downgraded to thick tissue). Shoes were shone in the lobby. A real treat. While the shoeshine service has disappeared, guests and taxi drivers both remember the place. “Rongrem Conlaad” is a landmark now.
The Siam Kempinski Hotel Bangkok launched in late 2010 with cookies and cold water for taxi drivers along with “three questions”, recalls Lalida Hirunteerapol: How was the hotel name spelt? How was the name pronounced? And what was the correct way to access the entrance lane? “Drivers who got all three questions right were entered into a lucky draw and a random few won small gold chains,” she says with a chuckle.
Sofitel So Bangkok launched in 2011 with a big push on local radio, recalls a laughing Suchana Sasivongbhakdi who was there at the time. Taxi drivers who found their way in through some tricky turns received luxe lunch boxes.
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The lunch box trick is a time-honoured one, whether for address recognition or a marketing campaign. It has been a staple of Indian hotel launches and is common across the region from Dubai to the Far East. The Sands Macao handed out lunch boxes at launch time in 2004 and then again to celebrate its 15th anniversary, with about 200 meal packages handed out to cabbies as a give-back-to-the-community effort.
Unlike in London, where taxi drivers have to undergo rigorous instruction – referred to as “The Knowledge” – that involves memorising hundreds of lanes and byways to ensure they find their way to esoteric addresses, taxi drivers in much of Asia are simply turned loose on their cities.
Gruff cabbies in Beijing and disinterested drivers in New Delhi or Bangkok might be farmhands from out of town with little knowledge of the area. Others are out to earn a few extra dollars and head-scratching, blank looks and demands for a “package price” are a big part of the welcome act from the airport to town.
Google has certainly helped – and ride-hailing services such as Uber, Grab, Bolt, Kakao Taxi, India’s Ola, Mega and BluSmart, plus the Chinese Didi have chipped in. It is standard for better hotels to provide guests with cards bearing the address in English and the local language. But there’s nothing like a free meal to get those brain cells working.
Conrad Bangkok’s Greg Meadows – who has much to say about slipping brand standards – recalls the heady days in 2003: “It was more like a carnival with tables outside the front entrance stacked with lunch boxes, cans of coke, hand towels and of course a flyer with a map of the entrance and name of the hotel in Thai. I don’t think it was easy for anyone to get a taxi that morning; they were all queuing up at our door!”
And that was not all. A dozen window cleaners in Spiderman costumes abseiled down the building bearing a banner saying, “Now Open”. Meadows continues: “We started with an opening rate of US$87 per night, the only rationale for that being it was our address, 87 Wireless Road.” Brave days indeed. In an earlier incarnation, Meadows handed out bags of rice and water, Thai-style, to taxi drivers at The Sukhothai.
Not quite Spiderman, but more recently, when the Hyatt Regency Bangkok Sukhumvit launched, general manager Sammy Carolus leapt off the windy heights of the rooftop Spectrum bar to be lowered onto the deck before gasping guests. This was a dramatic demonstration of the power of belief by Carolus, a devout Seventh-Day Adventist, who has penned an instructive motivational booklet for young hoteliers titled My 12 Years – 12 Rules of Life. A chapter in this is headlined “Be hospitable – try not to be hospitalised”.
It is good to see the chauffeur courtship continue in the Google era. The chic Raffles Sentosa Singapore (which needs little introduction) laid on a half-day treat for all arriving drivers this March with halal lunch boxes. This went down so well, many delighted drivers photographed the hotel logo and shared it with their community, says the hotel’s Michelle Wan. Word of mouth is invaluable.
As I made my way to the new and very secret Aman Nai Lert Bangkok, my taxi driver who had clearly missed several turns despite my apoplectic backseat gesticulations, stopped and scratched his head. “Amalee…?” I got out and walked the rest of the way to fall gratefully into the arms of Aman staff who speedily resuscitated me.
Taxis continue to rampage untamed across Asia. But at least they might get an occasional free meal while guests still need to shell out for their waffle or congee breakfast.
The writer is a Hong Kong-based journalist and editor of the online magazines AsianConversations.com and SmartTravelAsia.com
Hotels & Accommodations
Royal Holdings in tie-up to open 21 luxury hotels in Japan by 2035

Restaurant operator Royal Holdings Co. is teaming up with Minor Hotels, the largest hotel group in Southeast Asia, to develop luxury hotel accommodation in the Japanese market.
The company plans to open 21 hotels across Japan by 2035, targeting wealthy foreign tourists from the more than 36 million people who visit each year.
Based in Thailand, Minor Hotels operates more than 560 luxury hotels and resort facilities in 57 countries.
It is also a member of the Global Hotel Alliance, the world’s largest alliance of independent hotel brands, serving 30 million members.
It will be Minor Hotels’ first foray into Japan.
Royal Holdings and Minor Hotels established a joint venture earlier this year.
On July 10, they unveiled plans to open Anantara Karuizawa Retreat, a hotel and resort facility, in Karuizawa, Nagano Prefecture, in 2030, partnering with general real estate firm List Group.
Anantara is Minor Hotels’ flagship brand.
Situated on a 42,000-square-meter plot overlooking Mount Asamayama, the facility will have 51 guest rooms, of which 23 are suites, It will also boast a spa, swimming pool and restaurants.
The companies are preparing to apply for confirmation for construction.
Accommodation fees and other details have yet to be determined.
William Heinecke, founder and chairman of Minor International, which operates Minor Hotels under its umbrella, told a news conference in Tokyo that Japan is the first choice of overseas destination for Thai people.
He expressed gratitude that the globally recognized hotel brand of Anantara had been accepted in the Japanese market.
Royal Holdings started in-flight catering services and operating a cafe at Fukuoka Airport in 1951.
The company has operated the Royal Host family restaurant chain as well as the Shakey’s pizza chain since the 1970s.
In addition, it operates restaurants at airports, expressway facilities and hospitals, and runs Tenya, a restaurant chain specializing in tempura rice bowls.
As for its hotel business, the company opened its first Roynet Hotel (present-day Richmond Hotel) in 1995. It currently manages 43 Richmond Hotels, which target business travelers.
“We want to operate hotels aimed at wealthy visitors from abroad in tourism destinations and cities around the country as a way to expand the scope of our business,” said Royal Holdings President Masataka Abe.
Hotels & Accommodations
Arrests after asylum hotel protests in England

A series of protests outside the migrant hotels have been taking place in recent weeks.
The protest in London on Saturday was held outside of the Thistle City Barbican Hotel in Islington, with a counter-protest led by the group Stand Up To Racism.
The Met said the protest was organised by local residents under the banner “Thistle Barbican needs to go – locals say no”.
But police said it had been “endorsed by groups from outside the local community which is likely to increase the number of people attending”.
The MP for Islington North, former Labour Party leader Jeremy Corbyn had urged people to join the counter-protest.
The police had imposed special restrictions ahead of the London demonstration, including setting out specific areas where each group had to remain.
In Newcastle, a protest and counter-protest took place outside The New Bridge Hotel.
Four people were arrested and remain in custody, according to Northumbria Police.
“The right to lawful protest is a key part of any democracy, which the police uphold,” a spokesperson for the force said.
“However, we will not accept people using them as a means to commit crime or disorder.”
About 1,500 people waved England and Union flags in a march organised by the Britain First group from Manchester Piccadilly rail station to outside the Central Library, where they held a rally.
About 250 people were also estimated to be at a counter-demonstration led by the Stand up to Racism organisation, with police keeping the groups apart in St Peter’s Square.
Greater Manchester Police said that a “number of demonstrations passed by peacefully” with “no incidents of note”.
But two arrests were made during a confrontation at the start of the march, the statement added.
One person was arrested for theft and the other for obstructing an arrest.
Hotels & Accommodations
Rival groups clash outside London asylum hotel as police issue arrest warnings

Rival protest groups have clashed outside a London asylum hotel as police issued an urgent arrest warning.
Several demonstrators were detained by officers on Saturday (2 August) after clashing with rival groups at a protest against the use of the Thistle City Barbican Hotel in Islington, north London, to accommodate asylum seekers.
People believed to be migrants watched the protests from the hotel’s windows, with some waving and blowing kisses as demonstrators chanted and banged drums in the street below.
A man wearing an England football shirt was detained by police after a confrontation with officers.
A group of anti-fascist protesters blocked a junction outside the hotel.
Officers then pushed into the crowd to detain several people, dragging them out by their arms and legs.
The Metropolitan Police said the protest against the use of the Islington hotel was organised by residents under the banner “Thistle Barbican needs to go – locals say no”.
A counterprotest, organised by Stand Up To Racism and supported by former Labour leader Jeremy Corbyn, as well as other groups including Finsbury Park Mosque and Islington Labour Party, took place.
Police said the anti-asylum hotel protest had been “endorsed by groups from outside the local community, which is likely to increase the number of people attending”.
Online groups that have voiced support for the protest include “Patriots of Britain” and “Together for the Children”.
The Metropolitan Police said plans were in place to “respond to any protest activity in the vicinity of other hotels in London being used to accommodate asylum seekers”.
A counterprotester outside the Thistle City Barbican Hotel said he wants migrants to “feel safe” in the UK.
Student Pat Prendergast, 21, said: “I want people to feel safe. I think the [rival protesters] over there are making people feel unsafe.
“I want to stand up in solidarity and say that, you know, we want people here. We want migrants. We want asylum seekers.”
A noticeably smaller group of protesters waved union flags and held banners outside the hotel. “Get these scum off our streets”, one man chanted in the direction of the hotel.
A large group of masked protesters dressed in black, chanting “we are anti-fascist”, appeared from a side street and marched towards the rival group outside the hotel.
There were brief clashes before police rushed in to separate the two groups.
Chief Superintendent Clair Haynes, in charge of the force’s policing operation, said: “We have been in discussions with the organisers of both protests in recent days, building on the ongoing engagement between local officers, community groups and partners.
“We understand that there are strongly held views on all sides.
“Our officers will police without fear or favour, ensuring those exercising their right to protest can do so safely, but intervening at the first sign of actions that cross the line into criminality.
“We have used our powers under the Public Order Act to put conditions in place to prevent serious disorder and to minimise serious disruption to the lives of people and businesses in the local community.
“Those conditions identify two distinct protest areas where the protests must take place, meaning the groups will be separated but still within sight and sound of each other.”
Elsewhere across the UK, there were also posts online advertising a “For our children, for our future” protest in Newcastle outside The New Bridge Hotel.
A “Stop the far right and fascists in Newcastle” counterprotest was organised by Stand Up To Racism at the nearby Laing Art Gallery.
Northumbria Police have been approached for comment.
Meanwhile, about 100 people attended a protest outside the Stanwell Hotel in Spelthorne, Surrey, on Friday evening, during which a packet of lit firelighters was thrown at police, Surrey Police said.
A man was arrested on suspicion of attempted arson and inquiries are ongoing to trace another suspect, the force said.
Officers also arrested a man on suspicion of conspiracy to commit violent disorder and aggravated trespass following a protest at the same location on Thursday evening.
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