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JTB Revolutionizes Travel Wellness: Kokotori Program Brings Mental Rejuvenation To Tokyo, Kyoto, And Beyond: Know More About It Now

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Thursday, July 31, 2025

In an interesting innovation for the tourism sector, JTB has introduced a new program for wellness tourism – Kokotori is a discussion-based travel experience to revitalize travelers’ mental health. At a time when travelers are ever more looking for in-depth and comprehensive travel experiences, Kokotori is bringing a special way of travelling, using tourism in parallel with psychological attention.

The program is a new initiative where JTB workers, including tour conductors and JTB employees, exchange stories with travelers about their past travels and dream about the future. Positioning itself within the rising trend for mental wellness in travel, Kokotori redefines the positive influence that travel can have on mental wellbeing – carving out a new space in the wellness tourism market.

Kokotori’s Impact on Wellness Tourism

The launch of Kokotori signals a shift in the tourism industry towards integrating wellness into the travel experience. Traditionally, wellness tourism has focused on physical health through activities such as yoga retreats, spa treatments, and fitness tourism. However, Kokotori introduces a new layer by emphasizing mental wellness, which has become an increasingly important aspect of the global tourism market.

The program involves 50-minute weekly sessions where participants engage in reflective conversations about their positive travel memories and explore future travel dreams. The aim is to promote emotional rejuvenation through positive thinking, helping individuals reconnect with themselves and their aspirations for the future. By offering this unique mental wellness element, JTB positions itself as a pioneer in combining cultural exploration with psychological well-being.

This development reflects a growing trend in the travel industry, where mental health and well-being are becoming essential considerations for creating enriching travel experiences. Kokotori addresses this demand by providing a space where travelers can explore both their emotional and physical landscapes through the lens of travel.

Tailored Experience with Travel Professionals: Adding Value for Tourists

A key differentiator of Kokotori is its focus on personalized interaction between travelers and trained travel professionals. In a market where many tourists are seeking more meaningful and immersive experiences, the dialog-based program allows travelers to engage in discussions that are not just about logistics or itineraries but about personal growth, emotional healing, and future aspirations.

The involvement of tour conductors in these sessions adds an authentic human touch to the experience, making travelers feel more connected to their journey. By fostering emotional connections, JTB ensures that participants don’t just visit new destinations but also leave with a sense of mental rejuvenation.

Moreover, the travel professionals, who act as guides during these sessions, are trained not only in the logistics of leading tours but also in facilitating thoughtful, meaningful conversations. This dual expertise makes the experience more enriching for travelers, and Kokotori stands out as a wellness tourism product that focuses on both personalized care and cultural immersion.

The Growing Popularity of Wellness and Mental Health Tourism

Wellness tourism is rapidly becoming one of the most lucrative segments in the global tourism market. As more people look to travel for personal growth, rejuvenation, and stress relief, programs like Kokotori are tapping into this demand for holistic travel experiences.

According to the Global Wellness Institute, wellness tourism was valued at $639 billion globally in 2020, with mental wellness accounting for a growing portion of the market. This reflects the increasing recognition that travel offers more than just an opportunity for physical relaxation—it can be a catalyst for emotional well-being.

As this trend grows, the tourism industry must adapt to meet these demands. Offering travel programs that integrate mental wellness with the enjoyment of new destinations is an effective way to enhance the overall travel experience. Kokotori is an ideal example of how mental rejuvenation can be woven into the fabric of a tourism product, offering travelers more than just sightseeing but a transformative experience.

Kokotori’s Potential Impact on JTB and the Broader Tourism Market

For JTB, the launch of Kokotori represents a strategic move into the wellness tourism market, diversifying its offerings and enhancing its appeal to a broader range of customers. As more travelers seek experiences that focus on both their mental and physical health, Kokotori has the potential to become a key product in JTB’s portfolio, offering a unique proposition that sets the company apart from its competitors.

The program’s integration into corporate wellness initiatives and partnerships with medical organizations, local governments, and nursing facilities offers significant potential for growth. Corporate wellness is a fast-growing sector, with more companies looking for ways to help their employees manage stress and maintain emotional well-being. By offering Kokotori as a tool for workplace wellness, JTB can attract a new demographic—companies seeking to enhance their employees’ well-being through travel experiences.

In the context of the broader tourism market, Kokotori can help reinforce JTB’s position as a leader in not just travel logistics, but in providing travelers with enriching, personalized experiences that improve their well-being. By expanding into mental wellness tourism, JTB is tapping into an emerging market that aligns with growing consumer demand for meaningful travel experiences.

Conclusion: A New Chapter for Mental Wellness in Tourism

With the advent of Kokotori, JTB is not simply providing a new means of travel engagement; it’s revolutionizing the way travelers approach holiday breaks, transforming an otherwise leisurely pursuit into a mental wellness expedition. This programme is the future of tourism when travellers no longer want just to see but to feel and experience something for themselves that will help restore body and soul.

As we continue to move forward we will see that mental wellness is becoming increasingly integrated into the travel of tomorrow. With Kokotori, JTB is a pioneer leading the charge toward an integrative, sustainable form of tourism that is as relevant as it is transformative, facilitating self-actualization and emotional healing via the extraordinary magic of travel itself.

As Travellers are increasingly looking to recharge, reconnect and re align with themselves in a world where they feel increasingly disconnected, let Kokotori take you on a journey with a difference, one that weaves wellness through every rappie of your travel adventure. For JTB, it’s a new morning — for travel, for new places, and for some peace and clarity — in our own hearts.



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A wholly trinity of wellness in Bali

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Anyone looking at my browsing history 18 months ago would have found multiple searches for Pilates retreats, affordable retreats, and retreats where coffee isn’t banned.

Every retreat I looked at seemed to be too expensive, too long, or too hard to get to in my timeframe.

The more I looked, the less appealing it sounded to be eating set meals and attending twice daily exercise bootcamps.

I’ve discovered it’s easier to work wellness into a Bali stay. Most resorts have great accommodation/meal packages, including access to well-equipped fitness centres with a program of free and paid activities to enrich the mind and body.

Wellness Unbound is Nusa Dua resort The Mulia’s way of letting guests unwind at their own pace, embracing mindfulness, immersive cultural enrichment, nourishment, healing and movement.

Try a free 7am yoga class in the Eden Garden. Need more sleep and some extra help mastering those poses? I take a 9am private yoga class (from $66 per person per hour), sweat like there’s no tomorrow, then have an omelette, coffee and glass of antioxidant-packed jamu at The Cafe.

If you’re a guest of the suites or villas and want to avoid the temptations of the buffet, The Lounge offers a la carte options. Start with a fruit plate and fresh juice, then move on to an egg white and asparagus omelette.

Add in an afternoon class of dancercise, aerial yoga, or mat Pilates. More of a team player? Sign up for beach soccer, volleyball, tennis or ping pong.

After all that exercise, try a session in the Mulia Spa wellness suite with sauna and Asia Pacific’s first ice room (from $47 per person for 30 minutes). Book the hot and cold hydrotonic pool and it’s all yours for the session (from $29 per person for 30 minutes). There’s no sharing with strangers like many Aussie bathhouses.

I have a cultural enrichment session with Ni Wayan Weli, starting with Balinese dance moves. She looks graceful. I do not. Then I learn how to make a canang, the Balinese offerings basket, and to weave a red, white and black Tridatum the traditional bracelet that represents the three gods of Hinduism. These free activities are available to all guests.

Open since mid 2024, The Meru Sanur all-suite hotel sits in the Sanur Special Economic Zone for health and wellness tourism.

The Meru’s poolside breakfast buffet at Arunika has a clearly labelled wellness section with dishes including Bircher muesli, chia pots and grilled vegetables. There’s a gluten-free station, plenty of fresh fruit and two types of jamu.

Activities include yoga, aero boxing and soccer on Sanur’s longest and whitest stretch of beach.

Guests can go on a transformative journey at the recently opened Taru Pramana Spa and Wellness centre, where a wellness apothecary can create you a personal elixir, infused oil, or botanical balm.

I enjoy a relaxing massage with sound healing and the sleepier I get, the more I am convinced several people are in the room playing the singing bowls next to my head. Staff assure me it really was just the work of one therapist. The spa has changed since my visit, but a similar experience starts from $175 for two hours.

The Meru’s gym is in use by Indonesia’s national soccer team each morning of during my stay, so the equipment comes highly rated.

I’m one of only two in a free aqua aerobics class in the Bali Beach Pool – Sanur’s largest – which the resort shares with the Bali Beach Hotel.

A bike ride or healthy 10 to 15-minute stroll along the beachfront to the new Icon Bali Mall is recommended if your idea of wellness also involves retail therapy.

At The Laguna Resort and Spa in Nusa Dua, guests can learn how the immune-boosting elixir jamu is made as part of the 5.45pm daily Jamu Ritual at De Bale Bar and Lounge.

The activity celebrates Indonesia’s wellness and herbal heritage, with the featured jamu changing quarterly. I sip Loloh Cemcem, traditionally made from cemcem leaves (Spondias pinnata) in Penglipuran, a village in the Bagli regency.

On Thursday nights as dusk descends, a traditional Balinese story comes to life through dance and music performed by local students.

I’m so engrossed, I get a shock to find a performer dressed as a monkey has snuck up on me. It’s another way The Laguna helps preserve Balinese culture by weaving it into each stay.

After the performance, I am invited to a blessing ceremony outside the resort’s Hindu temple, complete with grains of sacred rice on my forehead and the gift of a Tridatu bracelet.

The ceremony is watched by the resort’s resident duck and chicken. Legend has it they escaped has being sacrificed and now roam the grounds as protectors.

Staying in shape at The Laguna is easy at the 24-hour gym with views of a lagoon pool and waterfalls. I finish my stay with a blissful one-hour traditional Balinese massage (from $150) while water flows outside.

+ Sue Yeap was a guest of The Mulia, The Meru Sanur and The Lagua Resort and Spa. They have not influenced this story, or read it before publication.

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themulia.com

themerusanur.com

marriott.com

Camera Icon Aqua aerobics at The Meru Sanur takes place in the Bali Beach pool overlooking the beachfront. Credit: Sue Yeap
Camera Icon Fresh juice options at The Mulia. Credit: Sue Yeap
Camera IconGuests are invited to have photos with the Ramayana performers at The Laguna Resort and Spa. Sue Yeap is safely one person away from the monkey. Credit: Supplied
Camera Icon Learn how to weave a traditional Tridatu bracelet at The Mulia. Credit: Sue Yeap
Camera Icon Preparing ingredients for the jamu ritual at The Laguna Resort and Spa. Credit: Sue Yeap
Camera Icon The calming entry to the Lagoon Spa at The Laguna Resort and Spa. Credit: Sue Yeap
Camera Icon The Laguna Resort and Spa’s Lagoon Spa and fitness centre sit behind a waterfall. Credit: Sue Yeap
Camera Icon The Mulia Spa’s ice room. Credit: Sue Yeap
Camera IconA jamu a day at The Mulia Cafe keeps the nasties away. Credit: Sue Yeap



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Adapting to wellness trends in travel retail

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The global travel-retail industry continues to see growth in the Wellness sector, with new innovations, spas and concepts being developed or adapted from domestic settings for travel retail.

One innovation to land in airports this year is beauty and bodycare brand Rituals’ Mind Oasis concept. The brand recently opened the first Mind Oasis wellness concept at an airport in travel retail at Amsterdam Airport Schiphol.

The concept is already available in several Rituals’ domestic stores, and the 40sqm airport area is an addition to the brand’s new 141sqm shop in Schiphol’s Lounge 1 that opened on 21 March 2025.

Read the full report here in the June/July edition from page 76. Please note – you must be logged in (as a free subscriber) for the link to work.



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In the Age of Biohacking, Nature-Based Saunas Are Still the Most Restorative Wellness Getaways

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The water was somewhere in the 50s, according to guesses from a smattering of locals doing the same. We submerged to our necks and shivered for as long as I could stand it. We didn’t worry about the exact temperature or how long we stayed, and distracted ourselves with the birds and rhythm of the morning. I’m by no means a regular cold plunger, but this felt truly restorative. More so even than the precisely measured hot-cold cycle in an upscale sauna complex I did with the same friend during his bachelor party in Las Vegas.

The benefits of hot-cold water treatments are a big part of today’s wellness conversation. Travel companies have responded, with hotels and day spas promoting treatments measured to the half-degree, catering to those determined to not let a vacation interrupt their biohacking routines.

Yet what if true wellness requires a more hands-off approach? Something more connected to nature than to what you can keep on a spreadsheet?

These questions resonate with the founders of a Fjord, a new floating sauna and plunge experience in the Richardson Bay, just north of San Francisco in Sausalito. Recently opened, it’s the first floating sauna in the San Francisco area, and Fjord saw an immediate response to their anti-biohacking approach to sauna culture.

Fjord intentionally avoids wellness tropes, instead positioning itself as a recreational and social experience built around thermal activities, co-founder Alex Yenni tells me. Fjord’s approach is “more pure fun and not so hardcoded in body optimization.”

Photo: Fjord

Fjord has access straight into the water and Mount Tamalpais in the distance. It offers a “rare opportunity for people who live in the Bay Area who’ve never swam in the bay,” Yenni says, a “floating destination where it’s just silence and seagulls and sailboats and seals and weird weather patterns and microclimates. It’s a very immersive environment.”

Fjord makes the biohacker’s definition of “optimization” feel far away even here in Silicon Valley, where much of the biohacking tech is developed.

Balancing nature in wellness tourism

The Global Wellness Institute predicts that “wellness travel” — loosely defined as any travel where a major focus is on improving one’s mental or physical wellbeing — will be a $1.4 trillion industry by 2027. It’s one of the fastest growing travel categories, and hotel programs and companies that cater to tourism have quickly moved to meet the moment. The number of hotels offering wellness programs is growing, even if it doesn’t always make money. That’s led to everything from your standard massage business, to a Six Senses resort with the “latest targeted biohacking tools” (and dog massages, for what it’s worth), to on-site genetic testing.

Within the broad wellness umbrella, an analysis of TripAdvisor reviews, bookings, and recommendations found that one of the biggest subsects of wellness travel revolves around water experiences: cold plunges, thermal spas and hot springs, and wellness cruises.

Photo: Fjord

The places that are most overly coded as wellness getaways often tout precision and science, whether it’s 24/7 tracking of your vitals or hot-cold water treatments timed down to the second. It’s a data-backed approach to answer what biohackers are looking for. Over analyzing can ruin the whole point, however.

“When we’re fixated on timers and exact temperatures, we often miss the profound relaxation and joy that practices like sauna bathing can offer,” says Marcus Coplin, a naturopathic medical doctor and the medical director for The Springs Resort in Colorado and Murrieta Hot Springs Resort in California, both of which are fed by natural flowing, deep-earth geothermal mineral water that’s unique to place. “The most compelling research on sauna benefits comes out of cultures where it’s a social, recreational, or even ritualistic activity, ingrained into daily life. These cultures often use saunas as a way to disconnect from the daily grind and reconnect with loved ones and community.”

Contrast therapy, or alternating hot and cold exposure, can help with relaxation and clarity, says Tammy Pahel, the vice president of spa and wellness at Carillon Miami Wellness Resort and the chief wellness officer at Alchemy Wellness Resorts. Pahel adds that “perhaps the most compelling aspect of sauna culture today lies beyond the physical. Increasingly, wellness seekers are drawn to thermal rituals not only for their benefits, but for their feeling of a reconnection with self, breath, and presence. There’s an emotional intelligence in these rituals, a capacity to ground us in the body and the moment.”

The benefit of saunas and cold plunges, Coplin adds, is from regularly building your body’s response to low-dose temperature stress (regularity being the key word here). Constant monitoring and rigid routines can negate any positive effects of the practices themselves when sticking to the program becomes a chore.

Big data has its place, but at the end of the day, it’s about feeling well, not just measuring it, Coplin adds.

“The moment wellness becomes about performance rather than presence, you’ve lost the therapeutic benefit,” says Ryan Pomeroy, who leads Pomeroy Lodging, which has Nordic spas in Alaska and Canada.

“You simply can’t replicate what nature provides,” Pomeroy says. “Nature adds elements that can’t be measured or optimized: the sound of wind through trees, the changing seasons, the visual meditation of mountain landscapes and rock formations. These aren’t just nice-to-haves. They’re therapeutic in ways that indoor facilities simply cannot replicate.”

And, importantly, it’s difficult to over optimize in nature where you can’t control the sunrise or the temperature. “The unpredictability forces you into presence rather than performance,” Pomeroy says. “Indoor facilities, no matter how well-designed, become another controlled environment where people can fall back into tracking and measuring.”

Bridging recreation and wellness in a natural environment

Photos: Fjord

At Fjord, the more relaxed approach has clearly been well received by the city and the community. Reservations are booked out for months. It’s a departure from the lifestyle that Yenni had prior after nearly 20 years in the creative agency world. That line of work left him unfulfilled, he says. It spurred the desire for a reinvention focusing on what can be felt in person rather than transmitted through film sets and streamed videos.

The core mission is to “break people out of their hermetically sealed bubbles” and help them “actually feel something visceral,” Yenni says.

His cofounder at Fjord, Gabe Turner, had a similar motivation at a similar time. Together, they set out to bring a California ethos to the global appreciation of hot and cold experiences at Russian banyas, Finnish saunas, Japanese onsens, and Turkish hammams.

Photo: Fjord

Fjord represents a move “toward something more analog,” Yenni says, offering a “real physical and social connection.” Something different than the lackluster sauna and super-chilled tub in a windowless room that’s familiar in urban hot and cold spots. Without the natural environment, “the third leg of the stool is missing: reconnection and the experience of being in nature.”

While Fjord opened at a time when wellness travel and interest is very much having a moment, Yenni and the Fjord team started planning before the current hype and are intentional about avoiding the typical wellness tropes. Still, it doesn’t hurt that the benefits of hot-cold experiences has gone mainstream. “The work has been done for us that there’s enough critical awareness around the benefits around hot and cold,” Yenni says.

Fjord’s tagline of “feel something” targets an experience that’s not specifically what one would find at a high-tech, data-backed treatment center. It’s more in the lane of a recreational and social experience, with the added benefits of being good for you.

Location may be one of the most important factors in a natural sauna experience, but it’s not always an easy find. Permitting a location with natural beauty was “probably the hardest part about the project” for Fjord, Yenni says. It involved approval from eight different agencies, and a strong commitment to sustainable design. Architect Nick Polansky reused abandoned infrastructure like a decommissioned wave attenuator from the 2013 America’s Cup, repurposed second-hand shipping containers, and utilized sustainable second-growth California redwood for Fjord. Clean electric and no toxic runoff helps Fjord “blend seamlessly into the environment” and be good stewards to the nature around them, Yenni says.

Photo: Fjord

Fjord’s approach clearly resonates with the public just as much as my first plunge in the Bay did years ago. Guests run the gamut in age, background, and culture, from young adopter types to the elderly, Yenni says. It has had to shut down its booking platform a couple of times already due to being book out for months at 100 percent utilization.

Yenni and the Fjord team are “sprinting to figure out how we offer this to more people.” They’re already in talks with the city of San Francisco about potential partnerships for expansion. More saunas as social spaces that embrace their surroundings through thoughtful, sustainable design can only be a good thing. In time, the biohackers may realize that, too.





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