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Avelo Airlines ends West Coast service, leaving passengers grounded with vouchers

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SONOMA COUNTY, Calif. (KGO) — A low-cost airline headquartered in Houston, Texas is stopping service out of Sonoma County next month and to the entire West Coast before the end of the year.

Viewers reached out to 7 On Your Side after they received travel vouchers they say they have no way of using. The airline is also facing criticism for running deportation flights.

In April, Avelo Airlines announced it had signed an agreement for a long-term charter program flying for the U.S. Department of Homeland Security’s Immigration Customs and Enforcement agency.

At the time, the company’s founder and CEO referred to it as a sensitive and complicated topic, saying after significant deliberations, Avelo determined the charter flying would provide stability to continue expanding the airline’s core scheduled passenger service and keep crewmembers employed. But now, Avelo’s West Coast scheduled passenger service is ending.

RELATED: North Bay activists call for boycott of Avelo Airlines as it plans for ICE deportation flights

“It didn’t seem fair if they’re not going to provide a service that they keep my money,” said Jo Ellen Ihinger, who lives in Santa Rosa.

Service out of Sonoma County will end Aug. 11, leaving customers like Ihinger grounded. Most of the other West Coast flights also end in August, while some end at the start of December. Ihinger and other passengers want a refund, not a travel voucher they have no way of using from the west coast.

“I’m really shocked that this is their policy and that they are not willing to refund people that can no longer use their flights,” Ihinger said. “I think it’s bad business. It’s treating the public like we don’t matter.”

The company’s CEO has said it wasn’t an easy decision, with the airline’s deepest operational roots in Burbank, where Avelo’s first flight occurred more than four years ago. Avelo said continuing service from Burbank would not deliver adequate financial returns.

Rohnert Park resident and Avelo passenger Barbara Mansinne canceled a flight prior to the announcement and wound up with a credit. But now, given the change in operations, she says she can’t use it. She asked Avelo to consider extending the credit’s expiration date beyond Oct. 1 so she could attempt to travel from a city Avelo is still flying out of, but was told no.

RELATED: Avelo Airlines cuts service from Bay Area base, will operate ICE deportation flights

“They’re not doing the right thing and terribly frustrating,” Mansinne said.

In an emailed statement to 7 On Your Side, an Avelo spokesperson writes in part, that Mansinne canceled her own trip, and it is standard for customers to receive travel credits for cancelling their own trips. They went on to say that she is welcome to use her Avelo Travel Funds while they remain valid on any flight in the airline’s network.

At least one passenger 7 On Your Side spoke with was able to get a refund to her original form of payment. Jen O., who asked that we not use her last name, had to cancel a trip because her dad passed away. She booked another trip using her credit to see her son in Salt Lake City, Utah instead, but then Avelo canceled that flight. She wound up with another travel voucher.

“There’s no place that Avelo flies from near my house anymore, so a voucher to me is pretty worthless,” she said.

Frustrated with customer service, she emailed Avelo’s senior leadership and CEO.

“I didn’t really expect to hear anything back but off it went. I hit send and off it went,” Jen O. said.

She received an email back from someone on behalf of the leadership team, saying in part, in recognition of the reason for her original cancellation, they would make a goodwill exception, cancel the Avelo Travel Funds voucher and give her a refund.

“They let their customers down,” she said. “And I guess my hope is that they’ll do the right thing for other people, because it’s a lot of money for people.”

Avelo has not said how it expects passengers to use the vouchers when they live in cities Avelo is no longer flying out of. Avelo’s CEO has said the company will be redeploying West Coast aircrafts to areas the airline sees more efficient for longer-term growth prospects while also building depth and breadth to Avelo’s East Coast operation.

The airline’s Communications Manager emailed 7 On Your Side Wednesday afternoon, saying in part: “Fares on Avelo are non-refundable unless they meet certain Department of Transportation rules that call for a refund to a customer’s original form of payment. These rules help to protect customers as well as to ensure the reliability of scheduled service that airlines provide. We issue Avelo Travel Funds typically due to either a service issue or in connection with a fare that a customer has cancelled and is not eligible for an original-form-of-payment refund. Avelo Travel Funds do not hold monetary value and are only redeemable for services on Avelo. At no point are Avelo Travel Funds eligible to be converted to cash under the terms of our Contract of Carriage. We are sorry once again about any impact our network changes may have had on travel plans and hope Customers will be able to take advantage of these funds on a future flight elsewhere within our network.”

Avelo also said it reviews every passenger inquiry as it comes in and will ensure that DOT rules are followed above all else.

“I want to reiterate that for any booking that is canceled or altered by the airline, we will provide the refund as required by DOT rules and regulations,” said the communications manager. “All those who have flights the airline has canceled will get their money back to their original form of payment. Those who have used their Avelo Travel Funds (ATFs) for payment, get their money back via that form. Individuals need to reach out to our Avelo Support Center for their specific reservation information.”

Regarding the customers 7OYS interviewed, the communications manager provided the following:

Barbara Mansinne
“Canceled her own trip. We did not cancel. Our standards state if you cancel your own trip, you get ATFs back.”

Jo Ellen Ihinger
“Her first trip, the airline canceled, and she was refunded her to her original form of payment. She split the cost between her card and ATF, so she was refunded the amount she paid for on her card to her card and refunded the amount she paid for in ATF to ATF. Her second flight in June, she canceled herself and was not eligible for refund to original form of payment and was given an ATF.”

Jen O
“She canceled her flight last year and received ATF, per our standards. When she rebooked using her ATF, we had to cancel that flight, and she was refunded to her original form of payment and that was ATF. The flight we canceled, she paid for with all ATFs, except about $54 that was refunded to her card. The rest, which was paid by ATF, was given back on a new ATF that is valid for five years.”

These are the final days for West Coast flights:

  • Portland/Salem, OR (SLE) — 8/10/2025

  • Sonoma County, CA (STS) and Las Vegas, NV (LAS) — 8/11/2025

  • Kalispell, MT (FCA) — 8/30/2025

  • Redmond/Bend, OR (RDM) and Eugene, OR (EUG) — 12/1/2025

  • Eureka/Arcata, CA (ACV), Pasco/Tri-Cities, WA (PSC), Medford, OR (MFR), and Burbank, CA (BUR) — 12/2/2025

Take a look at more stories and videos by 7 On Your Side.

7OYS’s consumer hotline is a free consumer mediation service for those in the San Francisco Bay Area. We assist individuals with consumer-related issues; we cannot assist on cases between businesses, or cases involving family law, criminal matters, landlord/tenant disputes, labor issues, or medical issues. Please review our FAQ here. As a part of our process in assisting you, it is necessary that we contact the company / agency you are writing about. If you do not wish us to contact them, please let us know right away, as it will affect our ability to work on your case. Due to the high volume of emails we receive, please allow 3-5 business days for a response.

Copyright © 2025 KGO-TV. All Rights Reserved.



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Alaska Airlines To Launch New Flights to London and Reykjavik

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Travelers in the Pacific Northwest will have plenty of new options to fly to Europe in 2026, thanks to Alaska Airlines’ ongoing route expansion.

The carrier just announced it’s adding two more transatlantic routes out of its Seattle hub to London and Reykjavik, launching next spring. The new international flights are part of Alaska’s larger initiative to transform its base in Seattle into a global gateway. The airline plans to launch at least 12 nonstop international flights from Seattle-Tacoma International Airport (SEA) by 2030, with London and Reykjavik as the fourth and fifth destinations in its lineup. 

Alaska will offer daily nonstop service to London all year round with its Boeing 787-9 Dreamliner aircraft. “The Seattle-London route is popular with both corporate and leisure travelers who are eager for premium onboard amenities and services,” the carrier says. As such, it will offer a business-class cabin outfitted with 34 enclosed suites with lie-flat beds. The British capital is the largest intercontinental market for travelers from Seattle, according to Alaska, with more than 400 passengers transiting between the two destinations every day.

The airline will also begin a seasonal summer flight to Reykjavik, Iceland, on board its single-aisle Boeing 737-8 Max planes. Exact flight schedules for the Reykjavik and London routes haven’t been published yet, as both flights are still awaiting final government approval. Fares for both routes are scheduled to go on sale this fall.

Previously, Alaska announced new service from Seattle to Tokyo Narita (which launched in May), Seoul Incheon, and Rome, which will be its first-ever European destination. “With these bold moves, we are accelerating our vision to connect our guests to the world,” said Alaska Airlines CEO Ben Minicucci. “We are seizing this moment to redefine the international experience and level up. And we’re doing it with the same relentless focus on safety, care and performance that’s always defined us. I’m so proud of how our people continue to step up and deliver as we push ahead on these initiatives, with even more to come.”

To mark the transition into its global era, Alaska Airlines is also rolling out a brand-new livery for its Dreamliner aircraft. The new design is inspired by the northern lights, with vibrant blues and greens as well as “flowing aura lines. It will adorn the airline’s growing fleet of up to 17 Boeing 787 Dreamliner aircraft” as part of its new global experience. Alaska currently has four Dreamliners in its fleet.

“Our new 787 exterior embodies Alaska’s transition to a global airline with beauty, grace and a nod to our heritage,” said Andrew Harrison, Alaska’s chief commercial officer. “As we significantly expand to new destinations around the globe, we’re eager for more and more travelers to recognize our new livery as being Alaska Airlines and appreciate the outstanding service we’ve long been known for.”

The airline’s iconic emblem featuring an image of an Alaska Native will remain on its narrow-body aircraft. Alaska Airlines’ long-haul Dreamliner experience will be available from Seattle starting on September 12, when the carrier launches its route to Seoul, South Korea. 

The carrier is also upgrading the long-haul experience on its Airbus A330 fleet, “making substantial investments to the onboard experience over the next few years,” according to the airline. Every cabin on those jets will see improvements, including updated lie-flat seats in business class, a new premium economy cabin, and upgraded seats in the main cabin.


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Direct flights from Quetta approved to facilitate Arbaeen pilgrims: Khawaja Asif

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The federal government has authorized the Balochistan government to operate direct flights from Quetta to facilitate Shia pilgrims traveling to Iran and Iraq for Arbaeen, Defence Minister Khawaja Muhammad Asif told the National Assembly on Tuesday.

“To mitigate these risks, the federal government authorized the Balochistan government to operate direct flights from Quetta,” he said, “allowing pilgrims to travel safely by air to their destinations”.

He informed the House that overland travel along the 800-kilometre route from Quetta had been restricted due to serious security concerns, particularly the threat of terrorist attacks targeting pilgrim convoys.

Asif said one such flight has already been launched and the government is vying for either two flights daily or at least one regular service to meet growing demand. He said arrangements have also been made for onward transportation from airports in Iran and Iraq to the pilgrims’ intended sites.

The minister added that advertisements were issued over the past four days inviting private airlines to operate on the route, and that all licensed carriers have been granted permission. Chartered flights have also been approved to maximize safe travel capacity.

Read: Six MPAs arrested in Punjab as PTI launches ‘nationwide’ protest

“These measures are aimed at offering maximum facilities while avoiding the security hazards of road travel,” he said, urging potential operators and the market to take full advantage of the permissions granted.

He said the matter had also been discussed during the recent visit of the Iranian president to Pakistan, after which Iran had allowed an additional flight to support the movement of Pakistani pilgrims.

“I want to assure the House and the people across Pakistan that the government is fully committed to ensuring safe, comfortable, and timely transportation for all Arbaeen pilgrims,” he added.

Resolution on Youm-e-Istehsal

The National Assembly unanimously passed a resolution to mark Youm-e-Istehsal-e-Kashmir (Kashmir Exploitation Day), condemning India’s actions in Indian Illegally Occupied Jammu and Kashmir (IIOJK), amid heated protests and sloganeering by opposition members.

During the session, Minister for Parliamentary Affairs Dr. Tariq Fazal Chaudhry, on a point of order, said, “today is being observed as Youm-e-Istehsal-e-Kashmir, but you are observing Youm-e-Istehsal-e-Imran (Imran Exploitation Day).”

He added that the latter “could have been observed on another day.”

Tariq Fazal Chaudhry said the opposition had an equal role in upholding the dignity and smooth functioning of the House. The opposition staged a protest over not being allowed to speak.

“The Prime Minister went to the opposition leader’s seat and said, ‘come, let’s talk’.”

He claimed that under the guise of peaceful protest, armed groups had launched attacks. He questioned whether the Kashmir day or PTI’s exploitation narrative was more important, prompting another round of opposition uproar.

Speaker Sardar Ayaz Sadiq urged calm and requested the House to allow Minister for Kashmir Affairs Amir Muqam to present a resolution on Kashmir first. Muqam appealed to the opposition to permit passage of the resolution, assuring them they could protest afterward. The opposition paused their protest to allow the resolution.

Amir Muqam, presenting the resolution, said India continues to unleash atrocities on the Kashmiri people. “India unilaterally and illegally abrogated Articles 370 and 35A,” he said, adding that thousands of youth had been martyred, children orphaned, and women widowed.

Read more: Six MPAs arrested in Punjab as PTI launches ‘nationwide’ protest

“Despite these atrocities, the love for Pakistan in the hearts of Kashmiris has not diminished,” he said.

The resolution, moved by Muqam, condemned India’s actions of August 5, 2019, termed them a violation of the Geneva Conventions, and denounced Indian statements regarding Azad Kashmir and Gilgit-Baltistan. It called for the implementation of UN resolutions and demanded access for UN observers to IIOJK.

Later in the session, PTI MNA Aamir Dogar criticized the government, saying, “You have sentenced our members to ten years each.”

He added, “if everyone is thrown out, what kind of House is this?” and claimed that ten MNAs were “lifted” from the House without any action from the Speaker. Speaker Ayaz Sadiq responded by asking, “Did I not issue production orders?”

Dogar claimed that Sheikh Waqas Akram’s applications had been submitted to the Speaker’s office.

“You subjected MNAs to political victimization,” he said. “The PTI founder is in jail because he refused to bow down. Had he bowed, he would’ve been in this House,” he said. “If all of this is to be done, then lock down the House.”

 





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Beat the Winter Blues with Virgin Australia’s Island Sale – Enjoy Savings of Up to 30% on Flights to Bali, Fiji, Samoa, Vanuatu, and Other Tropical Paradises

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Tuesday, August 5, 2025

Escape the winter chill and warm up with Virgin Australia’s Island Sale, offering up to 30% off flights to stunning tropical destinations like Bali, Fiji, Samoa, and Vanuatu. This exclusive offer is your chance to swap the cold for the sun, sea, and sand, making it the perfect time to plan your getaway. Whether you’re craving a relaxing beach holiday or an adventure in a lush paradise, Virgin Australia’s sale brings you closer to your dream vacation at unbeatable prices. Don’t miss out—book now and beat those winter blues!

As the final weeks of winter drag on, many of us are still dealing with the cold, wind, and persistent rain. After a weekend of harsh weather, it’s only natural to dream of clear skies, warm temperatures, and the chance to unwind poolside. Luckily, there’s some exciting news that might just lift your spirits and help you escape the chill: Virgin Australia has kicked off its much-anticipated Island Sale, offering discounts of up to 30% on flights to some of the most popular tropical destinations in the Pacific.

Running for just five days, until August 8, this sale is an opportunity you won’t want to miss. With special deals available for flights to top holiday hotspots like Bali, Fiji, Samoa, and Vanuatu, you’ll be able to snag a deal for your next tropical getaway at a fraction of the usual price. Whether you’re dreaming of lounging by the crystal-clear waters of Fiji or exploring the cultural wonders of Bali, these discounted flights might be just the ticket to turn your travel dreams into reality.

The travel options in this sale cover select dates between August 21, 2025, and June 18, 2026. If you have some flexibility with your travel dates, you’ll be in an even better position to secure the most affordable tickets available. Virgin Australia’s flight sale allows you to sort options by price, ensuring you can find the best value for your budget. With careful planning, you can score some impressive deals for your tropical escape.

It’s important to note that most of the discounted flights are for Economy Lite fares. These tickets are perfect for those who don’t need checked baggage and are looking for the most economical option. However, if you’re someone who likes to pack a bit more for your trip, there are also fares with a ‘Choice Fare’ option. This includes a checked bag, but you’ll need to pay a slightly higher price for this added convenience.

If you’ve been dreaming of visiting the popular holiday destinations of Bali or Fiji, now is the perfect time to book your trip. Both of these spots are favorites among Australian travelers, and for good reason. Bali, with its stunning beaches, vibrant culture, and rich history, drew 1.7 million Australian visitors last year alone. Similarly, Fiji, known for its breathtaking landscapes and warm hospitality, welcomed 450,000 Australian tourists in the same period. These two destinations continue to be among the most beloved choices for Australians seeking an escape to paradise.

Here are the standout flight deals available to some of the most sought-after destinations:

Flight Deals to Bali, Indonesia:

  • Adelaide to Denpasar from $499
  • Brisbane to Denpasar from $549
  • Canberra to Denpasar from $599
  • Gold Coast to Denpasar from $449
  • Hobart to Denpasar from $515
  • Melbourne to Denpasar from $449
  • Sydney to Denpasar from $519

These affordable flights to Bali are an excellent opportunity for anyone who has yet to experience the magic of this island destination. Whether you’re exploring the rice terraces of Ubud, relaxing on the beaches of Seminyak, or enjoying the nightlife in Kuta, Bali offers something for everyone. And with these low-priced flights, it’s easier than ever to experience it all.

Plan a Getaway to Port Vila, Vanuatu:
For those interested in a quieter, more serene escape, flights to Port Vila, the capital of Vanuatu, are available for those departing from Brisbane. This laid-back Pacific island offers beautiful beaches, stunning coral reefs, and an authentic, unhurried pace of life. The top deal available for this destination is:

  • Brisbane to Port Vila starting at $439

Plan a Getaway to Apia, Samoa:
Samoa is another fantastic destination for travelers seeking a peaceful island retreat. Apia, the capital of Samoa, is known for its lush landscapes, cultural heritage, and vibrant local markets. For this promotion, flights are available only from Brisbane to Apia, with the best price being:

  • Brisbane to Apia starting at $605

Whether you’re looking to explore the tropical charm of Bali, soak up the sun in Fiji, discover the unique culture of Samoa, or enjoy the relaxed pace of Vanuatu, Virgin Australia’s Island Sale has something for everyone. Don’t let the final days of winter hold you back—take advantage of these fantastic flight deals before they’re gone.

Virgin Australia’s Island Sale is here to help you escape the winter blues with up to 30% off flights to tropical destinations like Bali, Fiji, Samoa, and Vanuatu. Now’s the perfect time to swap the cold for sunshine and relaxation. Don’t miss out on these great savings for your next paradise getaway!

Remember, the sale ends on August 8, so now’s the time to start planning your escape to warmer, sunnier skies. Just be sure to check the available travel dates and book your tickets soon to secure the best possible deal. Prices are correct at the time of publishing, so don’t wait too long!



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