Hotels & Accommodations
Why your hotel stay feels like a rip-off (and how to fix it)

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- Hotel guests are encountering unexpected charges for amenities traditionally included in the room rate.
- The debate over what constitutes basic amenities in a hotel room is intensifying, with items like air conditioning, Wi-Fi, and daily housekeeping now under scrutiny.
- Resort fees, previously added discreetly, must now be included in the initial price quote, potentially leading to hotels adopting à la carte pricing models for amenities.
Should your hotel room include air conditioning? Victoria Holtz thinks so. Her resort in Fort Lauderdale, Florida, did not.
“The air conditioning in my room didn’t work,” recalled Holtz, a professional speaker based in Houston. “It was hot, humid, and uncomfortable.”
When she called the front desk, a representative said they couldn’t fix the AC in her room immediately, but that they could upgrade her to a suite – for a fee.
“I felt like a hostage,” she said.
Fortunately, most hotel rooms in the United States include the basics like air conditioning, heating, electricity and running water. But her experience comes at an interesting time. There’s a debate happening now in a post-resort-fee era, about what should be included in your room, and what shouldn’t.
So, what happened to Holtz? She was in South Florida to give a keynote speech, and the thought of sweating through three days was just too much. She spent the extra $120 a day on the upgrade.
Holtz says that wasn’t the worst “gotcha” she has encountered in her travels. Once, when she was staying at a chain hotel in South America, the elevator broke down. Before they let her out of the elevator, she said a hotel employee demanded a $25 fee.
“I agreed to pay it because I had to give a keynote speech,” she said. “And I was already late.”
So, what should your hotel room include? To obtain a clear answer, we need to take a closer look at how we arrived at this point. It turns out there are things your room should absolutely include, and some sneaky fees hotels have started charging. But fortunately, there are also ways of avoiding a surprise hotel rip-off.
What should be included in your hotel room?
Before we go there, let’s hit the rewind button on hotel fees.
For the last decade, many hotels have automatically charged “resort” fees to guests to cover amenities like daily newspapers, bottled water, and use of exercise facilities. Hotels believed these fees, often added after the initial price quote, were fair. Customers begged to differ. Some argued that they didn’t use all of the amenities. Others said the resort fees should have been disclosed sooner, and not at the end of the transaction, which made the room look cheaper than it was. Eventually, the government stepped in and ordered hotels to disclose the fees sooner.
The result: These fees must now be included in the initial room rate quoted by the hotel. Experts believe hotels will shift to an à la carte model of pricing to make up for the revenue lost by quoting a higher rate, which brings us to the debate about what should be included in a hotel room. And it’s a big question mark.
Before you say, “Yeah, Chris, that example about the air conditioner is over the top!” let me assure you, it isn’t.
I stayed in a vacation rental in Hawaii a few years ago where the air conditioner was locked down. For an extra fee, the owner said she would enable it. (I refused.) As I write this, I’m in an apartment in Sydney with no air conditioning, and it’s getting hot in here! Go to Europe this summer and you’ll find plenty of hotel rooms without A/C.
Far from being an extraneous discussion, the question of what is – and isn’t – included in a room may prove to be the defining debate of 2025, at least in the travel industry.
Here’s what every hotel should give you – no questions asked
When you book a hotel room, I believe there are certain things you should never have to pay extra for. I’m not including electricity, heat and running water (and also, hot water) since a vast majority of hotels already include these.
Here are the basics – the non-negotiables that make your stay comfortable and functional.
- Reliable Wi-Fi: In 2025, Wi-Fi isn’t a luxury; it’s a necessity. Whether you’re traveling for work or streaming a movie to unwind, a strong internet connection should be a given. “Charging for Wi-Fi feels like a money grab,” said Steve Torres, a travel advisor. “It’s especially frustrating when budget hotels include it for free, but higher-end properties don’t.”
- Daily housekeeping: Post-pandemic, many hotels scaled back housekeeping to “on-demand” services. But let’s be real: most guests expect their rooms to be cleaned daily. It’s OK to incentivize guests to decline daily housekeeping by giving them points or an amenity, but charging them extra to clean the room is wrong. “Daily housekeeping is a must,” said Sylvia Lebovitch, a travel advisor with OvationNetwork. “For most of my clients, it is not about the actual dollar cost, but more about the feeling of being nickel and dimed.”
- Potable water: You know, I thought this one was settled, but apparently not. Make sure your guests have drinkable water. It doesn’t have to be Fillico Jewelry Water, just clean water that you can drink. That’s especially important when the tap water is undrinkable. Ellen Flowers recently stayed in a Las Vegas resort with “over the top” amenities. But the bottled water costs extra. “I couldn’t help but feel frustrated when I found that water wasn’t included in the room rate,” said Flowers, the travel editor for a fashion website.
- Basic toiletries and towels: Soap, shampoo, and towels should never cost extra. “Some things in a hotel room should just be a given,” said Darragh McGillicuddy, managing director of McGillicuddy Hospitality, a consulting firm. “They’re what I’d call the hygiene factors.”
What about the rest?
As you can probably imagine, that leaves a lot of things that hotels could charge you for. And some are likely to annoy you.
Like parking fees.
Edward Winrow, a retired city worker from Calabasas, California, has noticed them pop up in all kinds of places, including some mid-range chain hotels. He thinks they’re wrong, especially when you have a disability. However, repeated emails sent to the hotels have yielded the same response: We charge for parking, regardless of whether you have a disability or not.
“There should be no charge for handicap spaces, or at least a discounted cost,” he said. “There is no extra charge for an accessible room, why then an accessible parking space?”
Then there’s tea and coffee, which has typically been included in the room. But when Andy Ellis checked into a luxury hotel in Glasgow recently, it wasn’t.
“When I checked out, they handed me a bill for tea, coffee, milk, and sugar,” recalled Ellis, a managing director for a shower manufacturer in Morecambe, England. “I was absolutely shocked.”
The point is that hotels are getting creative with their surcharges. Parking and hot beverages are just two examples of what hotels could start charging for. And some already are, which is why your hotel stay may feel like a real rip-off this summer.
The fix? Assume nothing is included in the hotel rate you pay, except the basics like electricity or running water. Always ask before you help yourself to the tea, coffee or the contents of the minibar. Check for a “Complimentary” sticker on the bottle of water to make sure it doesn’t cost extra.
This summer, hotels are trying to make up for the revenue they lost when they had to start telling the truth about their prices. And if you’re not careful, you could end up paying a high price for it.
Christopher Elliott is an author, consumer advocate, and journalist. He founded Elliott Advocacy, a nonprofit organization that helps solve consumer problems. He publishes Elliott Confidential, a travel newsletter, and the Elliott Report, a news site about customer service. If you need help with a consumer problem, you can reach him here or email him at chris@elliott.org.
Hotels & Accommodations
Arrests after asylum hotel protests in England

A series of protests outside the migrant hotels have been taking place in recent weeks.
The protest in London on Saturday was held outside of the Thistle City Barbican Hotel in Islington, with a counter-protest led by the group Stand Up To Racism.
The Met said the protest was organised by local residents under the banner “Thistle Barbican needs to go – locals say no”.
But police said it had been “endorsed by groups from outside the local community which is likely to increase the number of people attending”.
The MP for Islington North, former Labour Party leader Jeremy Corbyn had urged people to join the counter-protest.
The police had imposed special restrictions ahead of the London demonstration, including setting out specific areas where each group had to remain.
In Newcastle, a protest and counter-protest took place outside The New Bridge Hotel.
Four people were arrested and remain in custody, according to Northumbria Police.
“The right to lawful protest is a key part of any democracy, which the police uphold,” a spokesperson for the force said.
“However, we will not accept people using them as a means to commit crime or disorder.”
About 1,500 people waved England and Union flags in a march organised by the Britain First group from Manchester Piccadilly rail station to outside the Central Library, where they held a rally.
About 250 people were also estimated to be at a counter-demonstration led by the Stand up to Racism organisation, with police keeping the groups apart in St Peter’s Square.
Greater Manchester Police said that a “number of demonstrations passed by peacefully” with “no incidents of note”.
But two arrests were made during a confrontation at the start of the march, the statement added.
One person was arrested for theft and the other for obstructing an arrest.
Hotels & Accommodations
Rival groups clash outside London asylum hotel as police issue arrest warnings

Rival protest groups have clashed outside a London asylum hotel as police issued an urgent arrest warning.
Several demonstrators were detained by officers on Saturday (2 August) after clashing with rival groups at a protest against the use of the Thistle City Barbican Hotel in Islington, north London, to accommodate asylum seekers.
People believed to be migrants watched the protests from the hotel’s windows, with some waving and blowing kisses as demonstrators chanted and banged drums in the street below.
A man wearing an England football shirt was detained by police after a confrontation with officers.
A group of anti-fascist protesters blocked a junction outside the hotel.
Officers then pushed into the crowd to detain several people, dragging them out by their arms and legs.
The Metropolitan Police said the protest against the use of the Islington hotel was organised by residents under the banner “Thistle Barbican needs to go – locals say no”.
A counterprotest, organised by Stand Up To Racism and supported by former Labour leader Jeremy Corbyn, as well as other groups including Finsbury Park Mosque and Islington Labour Party, took place.
Police said the anti-asylum hotel protest had been “endorsed by groups from outside the local community, which is likely to increase the number of people attending”.
Online groups that have voiced support for the protest include “Patriots of Britain” and “Together for the Children”.
The Metropolitan Police said plans were in place to “respond to any protest activity in the vicinity of other hotels in London being used to accommodate asylum seekers”.
A counterprotester outside the Thistle City Barbican Hotel said he wants migrants to “feel safe” in the UK.
Student Pat Prendergast, 21, said: “I want people to feel safe. I think the [rival protesters] over there are making people feel unsafe.
“I want to stand up in solidarity and say that, you know, we want people here. We want migrants. We want asylum seekers.”
A noticeably smaller group of protesters waved union flags and held banners outside the hotel. “Get these scum off our streets”, one man chanted in the direction of the hotel.
A large group of masked protesters dressed in black, chanting “we are anti-fascist”, appeared from a side street and marched towards the rival group outside the hotel.
There were brief clashes before police rushed in to separate the two groups.
Chief Superintendent Clair Haynes, in charge of the force’s policing operation, said: “We have been in discussions with the organisers of both protests in recent days, building on the ongoing engagement between local officers, community groups and partners.
“We understand that there are strongly held views on all sides.
“Our officers will police without fear or favour, ensuring those exercising their right to protest can do so safely, but intervening at the first sign of actions that cross the line into criminality.
“We have used our powers under the Public Order Act to put conditions in place to prevent serious disorder and to minimise serious disruption to the lives of people and businesses in the local community.
“Those conditions identify two distinct protest areas where the protests must take place, meaning the groups will be separated but still within sight and sound of each other.”
Elsewhere across the UK, there were also posts online advertising a “For our children, for our future” protest in Newcastle outside The New Bridge Hotel.
A “Stop the far right and fascists in Newcastle” counterprotest was organised by Stand Up To Racism at the nearby Laing Art Gallery.
Northumbria Police have been approached for comment.
Meanwhile, about 100 people attended a protest outside the Stanwell Hotel in Spelthorne, Surrey, on Friday evening, during which a packet of lit firelighters was thrown at police, Surrey Police said.
A man was arrested on suspicion of attempted arson and inquiries are ongoing to trace another suspect, the force said.
Officers also arrested a man on suspicion of conspiracy to commit violent disorder and aggravated trespass following a protest at the same location on Thursday evening.
Hotels & Accommodations
Japanese vlogger compares Bengaluru airport to ‘5-star hotel’: ‘Fake or natural green?’

A Japanese content creator has gone viral after posting a video of his visit to Kempegowda International Airport in Bengaluru, describing it as “one of the most beautiful airports in the world.” The video was shared by a reel creator named Kaito, as per his Instagram bio. In the clip, he can be seen walking through the terminal, clearly impressed by its architecture, greenery, and overall atmosphere.
‘It Looks Like A 5-Star Hotel’
“This is Bengaluru International Airport. This architecture, I have never seen any airport like this before,” he says in the video. “Guys, this is inside of Bengaluru International Airport. I don’t know the official name of this airport. But there are so many trees hanging from the ceiling.”
Kaito compared the airport’s interiors to those of a luxury hotel. “It looks like a 5-star hotel or something. And it smells really really good inside. It smells like… like Aesop, if you know, the cosmetic brand.”
He also pointed out some of the unique features, saying, “Actually, it’s not a tree, it’s like a bell. A huge bell covered with trees hanging from the ceiling. And there is also a fountain there. That’s insane. There’s like an indoor waterfall here.”
‘Is This Fake Or Natural Green?’
While admiring the design, Kaito compared Bengaluru’s airport to some of the world’s best, including Singapore’s Changi Airport and Doha’s Hamad International Airport.
“There is like a garden in Changi Airport, Singapore, and Hamad International Airport, Doha, Qatar, but this is like another level, because the whole airport is covered with green. Is this fake or natural green?” he asked.
He added, “There is a garden at some airports, but this is not garden, like whole airport is like garden. Oh my gosh, is this real or not? Oh I think it’s real. All plants here are real, but there is no like insect or something.”
Pressed for time, Kaito wrapped up the video saying, “This is a shopping area, but I don’t have much time today. My boarding is already started, so I have to hurry. I don’t have much time to enjoy like eating or shopping.”
The reel, captioned “One of the most beautiful airport in the world”, has received widespread praise online.
Internet Reacts
One user commented, “Yes, it’s one of India’s best airports. We’re proud!”
Another said, “This feels like a garden you can fly from!”
A third added, “South India’s pride, truly stunning.”
Someone else wrote, “Our airports are changing the way the world sees India.”
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