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Cab shortage worsens at Bengaluru airport as BluSmart halts operations

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BluSmart Mobility, a ride-hailing platform backed by Gensol Engineering, ceased accepting new bookings four days ago across key cities, including Delhi-NCR, Mumbai, and Bengaluru. 
| Photo Credit: file photo

Passengers travelling to and from Kempegowda International Airport (KIA) are facing increased difficulties hailing cabs, following the abrupt suspension of operations by BluSmart, a popular electric cab aggregator. The withdrawal of the services has intensified an already dire shortage of airport transport options, with commuters reporting long waiting times and limited availability of other ride-hailing cab vehicles.

BluSmart Mobility, a ride-hailing platform backed by Gensol Engineering, ceased accepting new bookings four days ago across key cities, including Delhi-NCR, Mumbai, and Bengaluru. The sudden halt comes in the wake of a probe by the Securities and Exchange Board of India into financial irregularities at Gensol Engineering, raising concerns about the long-term viability of BluSmart.

Loyal customer base

BluSmart had positioned itself as an eco-friendly alternative to conventional taxi services, attracting a loyal base of environmentally conscious commuters in Bengaluru. Its decision to discontinue services has left many regular users in a lurch, particularly those who depended on it for hassle-free, electric cab rides to the airport.

“I used to prefer BluSmart for my airport travel because it was reliable, affordable, and eco-friendly. Ever since it stopped, getting a cab has become a nightmare, especially during peak hours,” said Shashank Rao, a resident of Indiranagar who frequently travels for work.

Another commuter, Asha Menon, who recently flew to Kochi from Bengaluru, said, “I waited over 40 minutes to find a cab at the Ola-Uber pickup zone. Earlier, I could just pre-book a BluSmart and relax knowing it would arrive on time. Now, the uncertainty has made things very stressful.”

Limited supply

Kempegowda International Airport handled 41.88 million passengers in the last financial year, making it one of the busiest airports in India. Given its considerable distance from the city — over 35 km from the central business district — the availability of reliable cab services is critical for smooth transit. However, commuters say the situation on the ground is worsening by the day, with other cab aggregators unable to meet the demand.

“The airport is already far from the city centre, and the cab situation makes it worse. With BluSmart gone, the problem has only escalated. The Ola and Uber queues are long, and there’s no certainty the drivers will accept the ride,” Ms Asha added.

Dedicated pickup zone

In March 2023, BluSmart introduced a dedicated pickup zone at the Bengaluru airport, becoming the third app-based cab aggregator to do so after Ola and Uber. The move had been widely welcomed by frequent flyers, as BluSmart’s pre-scheduled services helped reduce unpredictability in airport travel. But with the company now halting operations, airport staff have started redirecting passengers who arrive at the BluSmart zone to other taxi stands.

“Airport officials are guiding everyone who comes to the BluSmart pickup point toward the Ola, Uber, or KSTDC taxi stands. It’s creating confusion among travellers who are not aware of the recent changes. There is no signage or communication from BluSmart either — many people are left waiting with no information,” said Punitha K., a frequent flyer from Jalahalli.

“Authorities and aggregators need to urgently address the growing gap in airport transportation. With a major player like BluSmart pulling out, the city’s dependence on a limited cab fleet may further strain the system — unless swift action is taken to fill the vacuum,” Ms Punitha added.



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Uber and Baidu partner to launch autonomous ride-hailing in global markets

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Uber Technologies Inc. and Baidu Inc. have announced a multi-year strategic partnership to deploy autonomous vehicles (AVs) across selected global markets outside the United States and mainland China.

The agreement will see Baidu’s Apollo Go driverless vehicles integrated into the Uber platform, with initial operations expected to begin in Asia and the Middle East later this year.

The partnership aims to enhance ride-hailing services by expanding the availability of autonomous mobility solutions through Uber’s platform.

The collaboration is designed to increase the supply of affordable and reliable rides by supplementing existing transport networks with advanced driverless technology.

Under the terms of the agreement, users requesting eligible Uber trips may be offered the option to travel in a fully autonomous Apollo Go vehicle.

READ MORE: UK DfT fast-tracks self-driving pilots

This marks a significant step in the commercial deployment of AVs beyond pilot programmes and limited urban trials.

Apollo Go currently operates more than 1,000 fully autonomous vehicles and has established a presence in 15 cities worldwide, including Dubai and Abu Dhabi.

As of May 2025, Baidu reports that Apollo Go has provided over 11 million autonomous rides to the public, making it the most widely used driverless ride-hailing service globally by volume.

Co-founder, chairman, and CEO of Baidu, Robin Li, said: “We are committed to bringing the benefit of autonomous driving technology to more people in more markets, and this partnership with Uber represents a major milestone in deploying our technology on a global scale.

“We look forward to working with Uber to deliver safe and efficient autonomous mobility solutions to riders around the world.”

Achievements and innovations in connected autonomous vehicles will be recognised and celebrated at the fourth annual CiTTi Awards on 25 November 2025 at De Vere Grand Connaught Rooms in London. Visit www.cittiawards.co.uk to learn more about this unmissable event for the UK’s transportation sector!



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Kakao Mobility pursues Waymo, Baidu partnerships for driverless taxis

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A Kakao Mobility self-driving car is being tested in the Pangyo area of Seongnam, Gyeonggi. [KAKAO MOBILITY]

 
Kakao Mobility, Korea’s top ride-hailing platform operator, is reportedly in talks with global autonomous vehicle leaders to launch a self-driving taxi service in Korea.
 
Kakao Mobility is pursuing partnerships with the U.S.-based Waymo and China’s Baidu to bring autonomous taxis, also known as robotaxis, to the domestic market through its Kakao T platform, which currently holds over 90 percent of Korea’s taxi-hailing market, according to industry sources and the Ministry of Land, Infrastructure and Transport on Friday.
 
 
If these collaborations are finalized and relevant regulatory frameworks are established, Korean users may be able to summon Waymo or Baidu robotaxis via Kakao Mobility’s platform.
 
The two companies are recognized as leaders in autonomous driving technology. In a March report by global market research firm Guidehouse, Waymo ranked first and Baidu second in autonomous vehicle technology.
 
“Both companies already operate fully autonomous taxi services — without safety drivers — in urban centers in the United States and China,” an industry official said. “They are widely considered front-runners in autonomous driving with a significant technological lead over competitors.”
 
Should these robotaxis be introduced to Korea, they would undergo adjustments to meet the country’s road conditions and traffic systems before being deployed for public service.  
 

A Waymo robotaxi seen on a road in San Francisco, California on Oct. 11, 2024 [YONHAP]

 
Kakao Mobility hopes the vehicles will help accelerate the accumulation of real-world driving data and spur domestic development in the autonomous vehicle sector.
 
“Rapid progress in autonomous technology requires continuous learning through on-road data,” one automotive expert explained. “Waymo and Baidu have proven the safety of their vehicles in real traffic environments and continue to collect valuable driving data.”
 
However, even if agreements are reached, significant legal and logistical hurdles remain. Under current Korean law, fully driverless vehicles are not permitted on public roads. Operational areas for autonomous vehicles are also limited.
 
Expanding to the level of widespread robotaxi deployment seen in parts of the United States and China will take time and require cooperation with Korea’s taxi industry.
 
“We are in discussions with several leading domestic and international companies regarding service collaborations,” said Kakao Mobility. “However, as talks are ongoing, no specific details or finalized agreements can be disclosed at this time.”
 

Baidu’s robotaxi RT6, currently in operation in Wuhan, China and other areas, is seen in this photo provided by the company. [BAIDU]

 

Translated from the JoongAng Ilbo using generative AI and edited by Korea JoongAng Daily staff.
BY YUN JUNG-MIN [[email protected]]





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Bolt launches Family Profile in Nigeria to simplify shared rides – Innovation Village

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Ride-hailing company Bolt has unveiled a new Family Profile feature in Nigeria, aimed at transforming how families and small support networks coordinate transportation. This new addition enables a single user to manage and pay for rides on behalf of up to nine other people—all within one Bolt account. The move marks a significant shift toward inclusive mobility solutions in a market characterized by communal living and informal ride coordination.

While Bolt is not the first to launch such a feature—Uber pioneered the concept in the ride-hailing space—the platform is strategically adapting the idea to meet Nigeria’s unique mobility dynamics, where multi-generational households are common and transportation responsibilities are often shared among family members.

With the new Family Profile, users can add multiple individuals to a shared account, set monthly ride budgets, and receive real-time notifications about trips. This eliminates the need for constant coordination over phone calls or text messages, which, according to Bolt’s internal data, previously characterized around 2–6% of all rides in Nigeria. These trips often required the payer to relay driver details, track trip progress manually, and resolve post-ride payment concerns—an inefficient and often frustrating process.

Now, riders under the Family Profile can independently request trips through their own Bolt app, while the primary account holder retains complete financial oversight and visibility into ride histories and expenditures. The launch of this feature is part of Bolt’s broader strategy to localize its services and address real-world challenges faced by Nigerian users. For families with elderly members or relatives who may not be tech-savvy, the Family Profile offers a convenient way to ensure safe and reliable transportation without requiring them to navigate the app independently.

“At Bolt, we want to make ride-hailing work for the way people actually move,” said Osi Oguah, Country Manager for Bolt Nigeria. “Family Profile is a simple but powerful way to support others—whether it’s aging parents, adult children, or household staff—without the stress of managing every trip manually. It’s about offering control, visibility, and convenience in one seamless experience.”

The Family Profile maintains Bolt’s strict safety protocols. All added members must be at least 18 years old and possess verified Bolt accounts. The company has clarified that rides cannot be booked for unaccompanied minors, citing legal and safety reasons. However, the feature remains ideal for scheduling transportation for older adults or coordinating rides for family members with limited digital literacy.

This update builds on Bolt’s existing in-app safety features such as trip verification codes, live location sharing, real-time ride monitoring, and emergency assistance options—tools designed to reassure users in an increasingly safety-conscious market.

Bolt’s launch of the Family Profile also comes shortly after reporting a 42% drop in offline (untracked) rides over the past three months, a sign that users are increasingly turning to digital tools for secure and transparent transportation. By integrating family-focused features, Bolt reinforces its ambition to lead the ride-hailing industry in both safety and user empowerment.

The rollout of Family Profile is not just a feature upgrade; it’s a strategic evolution of Bolt’s services, grounded in the everyday realities of Nigerian households. As mobility continues to digitize across the country, innovations like this are likely to play a crucial role in shaping how families move together—safely, efficiently, and with greater peace of mind.



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