Ride & Mobility
Ride-Sharing | Pros, Cons, Debate, Arguments, Gig Economy, Employees, Contract Work, & Transportation
ARCHIVED TOPIC: This topic was archived on Dec. 10, 2024, and will no longer be updated.
The first Uber ride was on July 5, 2010, in San Francisco, California. The app launched internationally in 2011 and reached one billion rides on Dec. 30, 2015, quickly followed by five billion on May 20, 2017, and 10 billion on June 10, 2018. [40]
On May 22, 2012, Lyft launched in San Francisco as a part of Zimride and expanded to 60 cities in 2014 and to 100 more in 2017, at which point Lyft claimed more than one million rides a day. On Nov. 13, 2017, Lyft went international, allowing the company to reach one billion rides on Sep. 18, 2018. [41]
Other ride-sharing apps include Gett (which partners with Lyft in the U.S.), Curb, Wingz, Via, Scoop, and Bridj. [42]
36% of Americans said they used ride-sharing services such as Uber or Lyft, according to a Jan. 4, 2019 Pew Research Center Survey. Use is up significantly from 2015 when just 15% had used the apps. [38]
But use varies among populations. 45% of urban residents, 51% of people who were 18 to 29, 53% of people who earned $75,000 or more per year, and 55% of people with college degrees used the apps, compared to 19% of rural residents, 24% of people aged 50 or older, 24% of people who earn $30,000 or less per year, and 20% of people with a high school diploma or less. [38]
In 2018, 70% of Uber and Lyft trips occurred in nine big metropolitan areas: Boston, Chicago, Los Angeles, Miami, New York, Philadelphia, San Francisco, Seattle, and Washington, DC. [3]
Uber officially overtook yellow cabs in New York City in July 2017, when it reported an average of 289,000 trips per day, compared to 277,000 taxi rides. More than 2.61 billion ride-sharing trips were taken in 2017, a 37% increase over the 1.90 billion trips in 2016. Ride-sharing trips were down significantly in 2020 and 2021 due to the COVID-19 pandemic. [3][4][39]
(This article first appeared on ProCon.org and was last updated on Aug. 17, 2021.)
Pro 1: Ride-sharing apps are convenient, affordable, and safe for riders and other drivers.
The technology used by ride-sharing companies increases reliability and decreases wait times for consumers, and can offer a 20% to 30% discount over the cost of a taxi. [2][7]
These apps have built-in safety features, such as displaying the license plate and car model to ensure that riders get into the correct vehicle, the ability to share the route with friends and family, GPS tracking, cash-free transactions, and driver ratings. [8]
A full third of ride-sharing passengers who own vehicles (33%) said the main reason they use the service is to avoid driving while they are drunk. [5]
Fatal alcohol-related car accidents dropped between 10% and 11.4% after the introduction of ride-sharing services and DUI (driving under the influence) citations went down as much as 9.2% in some cities. Researchers estimate that if ride-sharing were fully implemented across the country, the resulting drop in DUI-related accidents could save 500 lives and $1.3 billion in American taxpayer money annually. [6][7]
Pro 2: Ride-sharing companies create jobs and boost the economy.
In 2018 there were more than two million Uber and Lyft drivers in the United States. Uber reported $12.9 billion in 2017 take-home gross revenue for its American drivers. Drivers have flexibility to set their own hours (a benefit that 80% cite as important to them), and 23% were unemployed prior to becoming a driver. 63% of drivers work behind the wheel fewer than 20 hours per week, using the job to supplement other incomes and pay bills. [11][12][13]
The Economic Development Research Group found that Uber contributed $17 billion in gross domestic product to the U.S. economy, as well as $580 million in added business productivity and $11 million in additional spending by international visitors who use ride-sharing to travel to more locations than they otherwise would have. [13]
Lyft reported that its drivers earned more than $3.6 billion in 2017, and that passengers contributed an additional $2 billion of spending in their communities. 54% of riders say they explore their cities more, and 45% spend more at local businesses because of ride-sharing. [14]
Pro 3: Ride-sharing increases mobility for seniors, people with disabilities, and low-income populations and decreases discrimination experienced with taxis.
Ride-sharing initiatives such as Uber Assist, which offers door-to-door assistance, serve the estimated 26 million seniors in the U.S. who rely on others for transportation. Uber and Lyft partner with senior organizations, retirement homes, and healthcare providers to arrange rides for seniors who aren’t comfortable using technology. Some ride-sharing companies, such as Mobility 4 All and Lift Hero, have specially trained drivers and exist specifically to offer transportation options for seniors and people with disabilities. [22][23][24][25][26]
Lyft offers discounted rides to grocery stores for low-income households to increase access to healthy food options, such as fresh fruits and vegetables, and also pledged $1.5 million to transport veterans and people with low incomes to medical appointments and job interviews. [27][28]
Researchers noted high levels of discrimination in taxi service towards Black riders, who have a 73% higher chance of having their taxi canceled and wait 6–15 minutes longer than white riders. Anne Brown, Ph.D., assistant professor of planning, public policy, and management at the University of Oregon, found that “ridehail services nearly eliminate the racial-ethnic differences in service quality.” [29]
Con 1: Ride-sharing services increase traffic congestion, emissions, and total vehicle miles traveled.
Ride-sharing adds a total of 5.7 billion miles of driving each year in the nine metropolitan areas (Boston, Chicago, Los Angeles, Miami, New York, Philadelphia, San Francisco, Seattle, and D.C.) that account for 70% of such trips in the U.S. At least 40% of the time, drivers are traveling without passengers in the car, adding more miles and vehicle emissions that wouldn’t exist without ride-sharing. As many as 60% of riders would have used public transit, walked, biked, or not taken a trip at all if ride-sharing weren’t an option. That means that nearly two-thirds of ride-sharing trips added additional cars to the roads. [2][3][9][10]
Studies show that ride-sharing makes traffic worse during already congested rush hours because of the extra cars on the road, and drivers look at their phones more for passenger pick ups and directions. Researchers found that ride-sharing contributes to a net increase in greenhouse gas emissions. [2][9][10]
Con 2: Ride-sharing drivers earn low pay that is often below minimum wage.
The Economic Policy Institute stated, “Uber drivers earn less than what 90 percent of workers earn,” and their hourly compensation “falls below the mandated minimum wage in nine of 20 major markets.” [15]
A 2018 report from economists at the University of California, Berkeley, and the New School found that 40% of ride-sharing drivers “have incomes so low they qualify for Medicaid and another 16 percent have no health insurance; 18 percent qualify for federal supplemental nutrition assistance (nearly twice the rate for New York City workers overall).” [18]
Half of ride-sharing drivers are the main earners for their families and are supporting children. Given a median hourly pay of $14.73 for Uber drivers, a 40-hour work week would result in an annual salary of close to $31,000 before vehicle expenses and about $20,000 after accounting for costs incurred by drivers—right at the poverty threshold for a family of three. Wages for drivers dropped 53% from 2014 to 2017. [18][19][20][21]
As contract workers, drivers don’t receive employee benefits such as health insurance. They also pay for gas and car maintenance, something 44% of drivers say they have a hard time affording. [15][16][17]
Con 3: Ride-sharing services have a history of poor driver screening that puts passengers at risk.
While taxi drivers are subject to rigorous security screening involving fingerprint checks through the Federal Bureau of Investigation database, ride-sharing drivers are only subject to limited background checks. A 2016 lawsuit brought by the cities of Los Angeles and San Francisco revealed that 25 drivers with serious criminal records, such as murder and kidnapping, had passed Uber’s background checks. [30][31][32]
San Francisco District Attorney George Gascon, who sued Uber for allegedly failing to protect consumers from fraud and harm, said of the company’s security screening process, which does not include fingerprinting, “It is completely worthless.” [33][34]
A Dec. 2019 report from Uber stated that, among riders and drivers, there had been 10 murders in 2017 and nine in 2018 and 2,936 sexual assaults ranging from nonconsensual touching to rape in 2017 and 3,045 in 2018. One woman wrote in an open letter from 14 victims of sexual harassment and rape by Uber drivers, “Although I immediately reported what happened to Uber, shockingly, this predator continues to drive for Uber to this day. I am 21 years old and will have to live with this the rest of my life.” [35][36]
Ride & Mobility
Uber and Baidu partner to launch autonomous ride-hailing in global markets
Uber Technologies Inc. and Baidu Inc. have announced a multi-year strategic partnership to deploy autonomous vehicles (AVs) across selected global markets outside the United States and mainland China.
The agreement will see Baidu’s Apollo Go driverless vehicles integrated into the Uber platform, with initial operations expected to begin in Asia and the Middle East later this year.
The partnership aims to enhance ride-hailing services by expanding the availability of autonomous mobility solutions through Uber’s platform.
The collaboration is designed to increase the supply of affordable and reliable rides by supplementing existing transport networks with advanced driverless technology.
Under the terms of the agreement, users requesting eligible Uber trips may be offered the option to travel in a fully autonomous Apollo Go vehicle.
READ MORE: UK DfT fast-tracks self-driving pilots
This marks a significant step in the commercial deployment of AVs beyond pilot programmes and limited urban trials.
Apollo Go currently operates more than 1,000 fully autonomous vehicles and has established a presence in 15 cities worldwide, including Dubai and Abu Dhabi.
As of May 2025, Baidu reports that Apollo Go has provided over 11 million autonomous rides to the public, making it the most widely used driverless ride-hailing service globally by volume.
Co-founder, chairman, and CEO of Baidu, Robin Li, said: “We are committed to bringing the benefit of autonomous driving technology to more people in more markets, and this partnership with Uber represents a major milestone in deploying our technology on a global scale.
“We look forward to working with Uber to deliver safe and efficient autonomous mobility solutions to riders around the world.”
Achievements and innovations in connected autonomous vehicles will be recognised and celebrated at the fourth annual CiTTi Awards on 25 November 2025 at De Vere Grand Connaught Rooms in London. Visit www.cittiawards.co.uk to learn more about this unmissable event for the UK’s transportation sector!
Ride & Mobility
Kakao Mobility pursues Waymo, Baidu partnerships for driverless taxis
A Kakao Mobility self-driving car is being tested in the Pangyo area of Seongnam, Gyeonggi. [KAKAO MOBILITY]
Kakao Mobility, Korea’s top ride-hailing platform operator, is reportedly in talks with global autonomous vehicle leaders to launch a self-driving taxi service in Korea.
Kakao Mobility is pursuing partnerships with the U.S.-based Waymo and China’s Baidu to bring autonomous taxis, also known as robotaxis, to the domestic market through its Kakao T platform, which currently holds over 90 percent of Korea’s taxi-hailing market, according to industry sources and the Ministry of Land, Infrastructure and Transport on Friday.
If these collaborations are finalized and relevant regulatory frameworks are established, Korean users may be able to summon Waymo or Baidu robotaxis via Kakao Mobility’s platform.
The two companies are recognized as leaders in autonomous driving technology. In a March report by global market research firm Guidehouse, Waymo ranked first and Baidu second in autonomous vehicle technology.
“Both companies already operate fully autonomous taxi services — without safety drivers — in urban centers in the United States and China,” an industry official said. “They are widely considered front-runners in autonomous driving with a significant technological lead over competitors.”
Should these robotaxis be introduced to Korea, they would undergo adjustments to meet the country’s road conditions and traffic systems before being deployed for public service.
A Waymo robotaxi seen on a road in San Francisco, California on Oct. 11, 2024 [YONHAP]
Kakao Mobility hopes the vehicles will help accelerate the accumulation of real-world driving data and spur domestic development in the autonomous vehicle sector.
“Rapid progress in autonomous technology requires continuous learning through on-road data,” one automotive expert explained. “Waymo and Baidu have proven the safety of their vehicles in real traffic environments and continue to collect valuable driving data.”
However, even if agreements are reached, significant legal and logistical hurdles remain. Under current Korean law, fully driverless vehicles are not permitted on public roads. Operational areas for autonomous vehicles are also limited.
Expanding to the level of widespread robotaxi deployment seen in parts of the United States and China will take time and require cooperation with Korea’s taxi industry.
“We are in discussions with several leading domestic and international companies regarding service collaborations,” said Kakao Mobility. “However, as talks are ongoing, no specific details or finalized agreements can be disclosed at this time.”
Baidu’s robotaxi RT6, currently in operation in Wuhan, China and other areas, is seen in this photo provided by the company. [BAIDU]
Translated from the JoongAng Ilbo using generative AI and edited by Korea JoongAng Daily staff.
BY YUN JUNG-MIN [[email protected]]
Ride & Mobility
Bolt launches Family Profile in Nigeria to simplify shared rides – Innovation Village
Ride-hailing company Bolt has unveiled a new Family Profile feature in Nigeria, aimed at transforming how families and small support networks coordinate transportation. This new addition enables a single user to manage and pay for rides on behalf of up to nine other people—all within one Bolt account. The move marks a significant shift toward inclusive mobility solutions in a market characterized by communal living and informal ride coordination.
While Bolt is not the first to launch such a feature—Uber pioneered the concept in the ride-hailing space—the platform is strategically adapting the idea to meet Nigeria’s unique mobility dynamics, where multi-generational households are common and transportation responsibilities are often shared among family members.
With the new Family Profile, users can add multiple individuals to a shared account, set monthly ride budgets, and receive real-time notifications about trips. This eliminates the need for constant coordination over phone calls or text messages, which, according to Bolt’s internal data, previously characterized around 2–6% of all rides in Nigeria. These trips often required the payer to relay driver details, track trip progress manually, and resolve post-ride payment concerns—an inefficient and often frustrating process.
Now, riders under the Family Profile can independently request trips through their own Bolt app, while the primary account holder retains complete financial oversight and visibility into ride histories and expenditures. The launch of this feature is part of Bolt’s broader strategy to localize its services and address real-world challenges faced by Nigerian users. For families with elderly members or relatives who may not be tech-savvy, the Family Profile offers a convenient way to ensure safe and reliable transportation without requiring them to navigate the app independently.
“At Bolt, we want to make ride-hailing work for the way people actually move,” said Osi Oguah, Country Manager for Bolt Nigeria. “Family Profile is a simple but powerful way to support others—whether it’s aging parents, adult children, or household staff—without the stress of managing every trip manually. It’s about offering control, visibility, and convenience in one seamless experience.”
The Family Profile maintains Bolt’s strict safety protocols. All added members must be at least 18 years old and possess verified Bolt accounts. The company has clarified that rides cannot be booked for unaccompanied minors, citing legal and safety reasons. However, the feature remains ideal for scheduling transportation for older adults or coordinating rides for family members with limited digital literacy.
This update builds on Bolt’s existing in-app safety features such as trip verification codes, live location sharing, real-time ride monitoring, and emergency assistance options—tools designed to reassure users in an increasingly safety-conscious market.
Bolt’s launch of the Family Profile also comes shortly after reporting a 42% drop in offline (untracked) rides over the past three months, a sign that users are increasingly turning to digital tools for secure and transparent transportation. By integrating family-focused features, Bolt reinforces its ambition to lead the ride-hailing industry in both safety and user empowerment.
The rollout of Family Profile is not just a feature upgrade; it’s a strategic evolution of Bolt’s services, grounded in the everyday realities of Nigerian households. As mobility continues to digitize across the country, innovations like this are likely to play a crucial role in shaping how families move together—safely, efficiently, and with greater peace of mind.
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