Passenger satisfaction rates on cruises are high but there are times when things do go wrong.
A popular new Netflix show,Trainwreck: Poop Cruise, is an extreme example of the challenges a cruise ship can face at sea, such as electrical faults, rough seas and illness outbreaks. While most won’t experience anything as disastrous as Poop Cruise, sailings can be delayed by a host of reasons – sometimes before the ship has even left the port.
Passenger rights for cruises can be less generous than those for airlines. Often, passengers will not get any automatic compensation.
But there are protections in place, especially if you use an ABTA-registered travel agent or cruise brand.
Here are your consumer rights if a cruise goes wrong.
A cruise can be cancelled for a variety of reasons, including faulty ship engineering or issues at itinerary destinations.
But unlike a flight delay or cancellation, there is no set rate of compensation.
Mark Barton, cruise expert at travel insurance provider Avanti, says: “Cruise passenger rights aren’t as robust as airline compensation. While cruise operators typically offer full refunds or future cruise credit for cancelled cruises, there’s no automatic fixed compensation like airline regulations.”
Many cruise lines are members of travel trade body ABTA in the UK, which can give you some rights if there are delays or cancellations.
According to ABTA regulations, cruise passengers subject to a delay have the right to an alternative cruise or a refund if it causes a significant change to their original booking.
The ABTA rules say: “In practice this means that the delay would have to be quite long. As a rule of thumb, on a 14 night trip, the delay would need to be longer than 12 hours, and longer for longer cruises.”
If a sailing is cancelled or delayed and an overnight stay becomes necessary, the cruise operator should offer the passenger free of charge accommodation where possible.
ABTA says this can be on the ship or ashore.
What are your rights if you miss a port?
Cruise routes may need to change unexpectedly during a sailing. This can be due to bad weather prohibiting access to a port or unwell passengers needing to leave the ship.
Your rights depend on the terms and conditions in your original cruise contract. Most cruise lines warn that itineraries can change at short notice.
Goodwill gestures, such as onboard credit, may be offered, and passengers are usually refunded if prepaid excursions are rendered impossible.
It is your responsibility to get back to a ship on time if you have made your own travel arrangements during a port day (Getty Images)
It is your responsibility to get back to a ship on time if you have made your own travel arrangements during a port day (Getty Images)
Barton adds: “Cruise lines can reserve the right to change itineraries at any time, so some ports may be missed off the schedule, with no obligation to provide compensation.
“The right to choose between reimbursement and rerouteing does not apply to passengers travelling on a cruise. This is where dedicated cruise travel insurance could come in handy.”
Issues can arise if passengers are late returning to a ship during a port day. If you are on an excursion organised by the cruise, then the ship will wait as they are responsible for passengers.
But it is up to you to get back on board if you are making your own arrangements. The captain can decide whether the ship will wait – a decision largely informed by strict port schedules.
If you miss the ship, you will need to catch up with the vessel at your own expense, so it is always important to have your passport handy and ideally keep track of the time.
It may be hard to get insurance to cover missing the ship unless you can prove that a delay wasn’t your fault.
Can you get compensation if you catch norovirus?
Illness is another risk on a cruise ship and you may be confined to your cabin if you catch norovirus or if there is an outbreak.
The cruise line should still send food to your cabin but there is no requirement for compensation unless you can show the company has been negligent and caused the illness to spread.
Joanne Brine, partner in the travel litigation team at JMW Solicitors, says: “In some instances, passengers can be compensated if they catch norovirus on a cruise, if the cruise company has not taken all reasonable safety measures once an outbreak on the ship happens.
“There is an obvious risk that illnesses such as norovirus can spread incredibly quickly, and cruise carriers should have appropriate illness and cleanliness procedures. They should have an outbreak and control plan, and there may be passengers who are vulnerable due to age or pre-existing health conditions, meaning there should be the utmost care.”
Who should you complain to if there are problems on your cruise?
It is best to raise issues while on board if you are unhappy with the service, as problems can often be resolved quickly.
You can raise complaints about your cabin with your room steward or guest services and highlight any food issues with the restaurant manager.
Rob Schumacher of Feather Insurance, says: “Cruise companies often offer gestures like onboard credit or vouchers — but only if you ask, and ask loudly.
“Don’t wait. Lodge a complaint with guest services immediately. Get everything in writing, collect names and timestamps, and take photos or screenshots to document the process. Waiting until you’re back home weakens your case dramatically.”
Cruise lines may offer goodwill gestures if you have complaints such as free drinks on board (Getty Images/iStockphoto)
Cruise lines may offer goodwill gestures if you have complaints such as free drinks on board (Getty Images/iStockphoto)
If you have an issue with a sailing before departure or decide to lodge a complaint once at home, Barton suggests starting with the cruise line directly, as they’re ultimately responsible for delivering the service you paid for.
He adds: “But if you booked through a travel agent, you could use them as your advocate. Good agents, especially those registered with ABTA, have established relationships with cruise lines and often get better results than individual passengers.
“However, if you need documentation for insurance claims, don’t rely solely on your travel agent. You still need to get official letters and records directly from the ship while you’re onboard to handle your claims process smoothly.”
How to protect yourself financially
There are steps you can take before even getting on the ship to ensure you are protected financially.
Paying by credit card will give you Section 75 protection on purchases between £100 and £30,000 if the supplier fails to deliver what was promised.
Purchasing travel insurance that covers cruises may also payout for delays, cancellations and missed ports as well as if you are ill and need medical care.
Lucinda Faucheux, co-founder of travel agent network Travel Support Circle, advises keeping hold of all documentation, including terms and conditions, booking confirmations, and any communications with the cruise operator or your agent.
She says: “Being proactive and well-prepared is the best way to protect yourself if things don’t go as planned.”
“Understanding your rights and reviewing the small print on an insurance policy can make the difference between smooth sailing and a costly detour,” adds Simon McCulloch, chief growth officer at insurance brand Staysure.
He says: “It’s not about adding cost but about protecting your holiday from becoming a financial burden, giving you the confidence to sail into the sunset.
“Cruises are a unique and rewarding way to travel but with the right preparation.”
Tour Packages in Kerala: Exclusive & Affordable Getaways
Discover the magic of God’s Own Country without breaking the bank by exploring the top tour packages in Kerala—designed to offer unforgettable experiences that are both exclusive and affordable. Whether you crave serene backwaters or vibrant culture, these tour packages in Kerala make planning your dream getaway effortless and budget-friendly.
Discover the Top Tour Packages in Kerala: Your Guide to Cost Effective and Trendy Travel
Kerala, often called “God’s Own Country,” has long been a favored destination among travelers seeking scenic beauty, rich culture, and tranquil backwaters. For those planning their next vacation, exploring the top tour packages in Kerala can be an excellent way to experience the best this southern Indian state has to offer. Whether you’re after cost effective options or are on the lookout for trendy itineraries, this guide will help you select the perfect package and suggest places in Kerala that you simply cannot miss.
Why Choose Tour Packages in Kerala?
When planning a trip to a diverse destination like Kerala, a structured itinerary saves you time, money, and stress. Tour packages are curated by experts who understand the nuances of the region—from weather patterns to local festivals—and can tailor a trip to suit every type of traveler. With numerous options available, you can pick packages that focus on adventure, wellness, culture, or even luxury experiences. Additionally, these packages often include accommodations, transportation, guided tours, and meals, making them truly cost effective.
Cost Effective Tour Packages in Kerala: How to Get the Best Value
While Kerala is known for luxury resorts and expensive houseboat stays, there are plenty of cost effective options that do not compromise on the experience. Look for packages that include:
Economy accommodations: Homestays and boutique hotels offer authentic experiences at friendly prices.
Group tours: Shared group packages reduce per-person costs while allowing you to meet fellow travelers.
Seasonal deals: Traveling in the off-season (monsoon months or early summer) can score you big discounts on transport and lodging.
Local transport: Packages that utilize buses, ferries, and non-private transfers help keep budgets in check.
Tour operators specializing in budget Kerala tours often include must-see destinations like Munnar, Alleppey, and Fort Kochi without charging a premium.
Trendy Kerala Tour Packages for Modern Travelers
Kerala’s tourism sector evolves continually to meet traveler interests. There’s a growing trend toward eco-tourism, wellness retreats, and offbeat cultural experiences. Trendy tour packages often feature:
Ayurvedic wellness: Multiday packages emphasizing detox, yoga, and traditional healing.
Adventure activities: Guided trekking in the Western Ghats, kayaking in backwaters, and wildlife safaris in Periyar.
Culinary tours: Foodie-friendly itineraries blending cooking classes with market visits.
Photography tours: Curated routes that explore scenic spots at optimal times for capturing Kerala’s natural beauty.
For travelers who want to combine Instagram-worthy locations with meaningful interactions, these contemporary tours can make the trip unforgettable.
Suggest Places in Kerala You Shouldn’t Miss
When considering which tour package to pick, the destinations included can be a deciding factor. Here are some places in Kerala that top itineraries consistently feature:
Munnar: Famous for sprawling tea plantations and misty hills perfect for trekking and sightseeing.
Alleppey (Alappuzha): Known as the backwater capital, it offers unique houseboat stays amid coconut groves.
Fort Kochi: A historic town blending colonial architecture, spice markets, and vibrant art scenes.
Wayanad: A less touristy hill station with waterfalls, caves, and wildlife sanctuaries.
Kumarakom: A birdwatcher’s paradise on the coast of Vembanad Lake.
Thekkady: Home to the Periyar Wildlife Sanctuary, ideal for jungle cruises and elephant rides.
Selecting tour packages that include these renowned places ensures a comprehensive experience of Kerala’s highlights.
Suggest the Best Kerala Tour Packages Based on Interests
Choosing the best tour package depends on your interests and travel style. Here are some tailored suggestions:
Best for Nature Lovers: A package incorporating Munnar, Wayanad, and Thekkady offers extensive opportunities for trekking, wildlife spotting, and nature photography.
Best for Culture Enthusiasts: Tours that explore Fort Kochi, Thrissur (for festivals), and traditional village life provide immersive experiences.
Best for Relaxation: Wellness retreats combined with beach stays in Varkala or Kovalam and Ayurvedic treatments in Alleppey.
Best for Budget Travelers: Group tours focusing on key destinations with economy accommodations and public transport.
Many tour operators allow customization, so you can combine elements from different packages to suit your preferences.
Making the Most of Your Kerala Journey
Kerala’s rich tapestry of landscapes, traditions, and flavors makes it a captivating destination for every traveler. By choosing from the top tour packages in Kerala, you can enjoy a well-planned, cost effective adventure that also taps into the latest trendy experiences. Whether you wish to cruise the serene backwaters, stroll through timeless plantations, or immerse yourself in local culture, Kerala tour packages provide a hassle-free way to explore all corners of this enchanting land.
Remember to compare packages not only on price but on inclusions, reviews, and the credibility of the tour provider. With the right guidance and options, your Kerala trip can become a memorable journey, blending relaxation, exploration, and cultural discovery—all wrapped in the state’s natural splendor.
Travel tip for today: Bargain for hotels and stays in kerala at cheQin.ai
Tour operator Solos has launched women-only itineraries this week with plans to unveil more tours soon.
The itineraries will be led by women and include experiences with women-focused nonprofits, advocacy groups, businesses and artists. Solo said it created the itineraries after seeing a demand for solo travel from women ages 50 and up.
The tours will not have a single supplement fee.
The tours follow a trend toward women-only or women-focused tours, especially those with a solo component.
The “Women-only India- The Golden Triangle & Rajasthan” itinerary will explore India’s Golden Triangle, Jodhpur and Udaipur on a 12-night tour. It includes sunrise yoga at the Taj Mahal, a safari to the Bishnoi Villages and a visit to Sheroes Hangout, an initiative operated by women who have survived acid attacks. Participants will also ride through Jaipur in a rickshaw through Access Development Services, which trains low-income women to become drivers.
Travelers on the 12-night “Women-only Morocco: Medinas, Mountains & Coast” itinerary will visit Casablanca, Rabat, Fes, Marrakesh and Essaouira. They will meet with women entrepreneurs in Fes and artisans in Essaouira, and they will visit with Berber women in the Atlas Mountains. They will also visit a rural women’s cooperative that produces embroidery, pottery and argan oil.
The 10-night “Women-only Greece: Ancient Wonders & Island Hopping” itinerary will take travelers to the archaeological highlights of Athens, the Cycladic islands and historic sites like Mycenae, Epidaurus and Olympia. Travelers will take a pottery class led by a woman at her Paros studio.
“These unique experiences allow travelers to interact directly with women’s groups in destinations across the globe and to give back to local women’s initiatives,” said Kendra Guild, the vice president of North America for Solos.
This unforgettable adventure immerses visitors into the many highlights of Portugal – including the famous Azores – all while taking the guesswork out of the planning.
Guests only have to sit back and absorb all the wonders of this fantastic destination.
Multi-City Destinations
Packing so many points of interest into one itinerary is no small feat. National Geographic has created a land tour that blends everything together seamlessly.
First landing in Porto, it is recommended to get on-site a day early because you really do hit the ground running. And with the current state of the airline industry, you don’t want to miss anything due to a delayed or cancelled flight.
From here, guests travel to the picturesque Douro Valley and then on to Lisbon via motorcoach. After a few days in Lisbon, an early morning flight takes guests to São Miguel island in the Azores.
Portugal’s Duoro Valley (Photo Credit: Lauren Bowman)
Five-Star Hotel Accommodations
So what makes National Geographic stand out for a land tour? The attention to detail. This experience is best suited for active travelers who want to learn and see a lot, all while having that touch of luxury. Guests are greeted each night with five-star accommodations. The Hospes Infante Sagres Porto is a 1950s building reminiscent of a large manor estate but with all the modern amenities. Opening as a hotel in 1951, the building set the standard for what elegance and opulence meant as the city’s first five-star hotel.
In the Duoro Valley, expeditioners stay at the modern Quinta da Pacheca winery. Nestled among the terraced vineyards, you feel as though you’re in your own luxe wellness retreat. There’s some downtime for guests and plenty of spa treatments to choose from. The one constant complaint was that there simply was not enough time at this location, so don’t be surprised if future itineraries offer a two-night experience here.
The Olissippo Lapa Palace Hotel in Lisbon is a chateau-like resort with views of the Tagus River. With gardens, a large swimming pool and multiple eateries, it’s easy to forget that the city of Lisbon lies sprawled around you. After a full day of outings, it’s a relaxing reprieve to come home to.
On Sao Miguel island in the Azores, Octant Ponta Delgada welcomes guests with impressive views of the local marina, comfortable rooms, a rooftop veranda with a pool area, and delicious restaurants for when you simply don’t want to walk anymore.
The five-star experience isn’t just with the accommodations, though. It’s also in the more trivial matters like baggage. It’s easy to pack for this 10-day itinerary in a large suitcase and carry-on, but then you have to worry about lugging everything between cities – except National Geographic takes care of this for you, too. Each night before a departure, guests are told what time to have their suitcase outside their room. Then their bags are picked up and delivered to not only the next hotel, but the guest’s next hotel room upon arrival.
National Geographic Expedition in Duoro Valley, Portugal (Photo Credit: Lauren Bowman)
Comfortable Transfers
Getting to and from each of these key destinations, as well as daily excursions, is no small logistical feat. Comfortable motorcoaches are the main source of transportation. Trips are broken up with no ride lasting more than two hours, whether it’s a stop at a scenic overlook for your first sighting of the Douro Valley or simply a roadside restaurant with clean restrooms and superb cappuccinos. The drive from the Douro Valley to Lisbon is a longer trip, but it is broken up with a stop in Tomar – famous for its history with the Knights Templar. After lunching in the picturesque cafe-style village, the group ventures through the UNESCO Heritage Site, the Convent of Christ, to learn about its extensive history.
Through the cities of Porto and Lisbon, guests are split up into smaller groups to ride on tuk-tuks while receiving an informative tour of iconic landmarks. Not only did these vehicles make it easier to get from point A to point B, but it was a fun way to see more of these fascinating cities.
The most impressive transfer was watching the guides handle the maneuvering of almost thirty people through the Lisbon airport. From arranging check-in and baggage drop to corralling everyone through security and making it to our plane with plenty of time to stop for snacks, it was one of the least stressful airport experiences.
Porto, Portugal (Photo Credit: Lauren Bowman)
Daily Excursions with Local Guides
This is definitely a trip for active travelers. Early mornings and extensive walking tours require expeditioners to be in moderate shape. And like most European cities, many towns are littered with cobblestone streets or historic buildings that do not meet ADA requirements. Porto and Lisbon are both known for their hills, and getting from one sight to another will often require a nice leg workout. But the rewards are undoubtedly there – from the beautiful scenery to the delicious food – you’ll be glad you made the journey.
Traveling with National Geographic also means you’ll get a premier tour of certain landmarks like at the Livraria Lello – also known as the prettiest bookshop in the world. Guests bypass the queues of other visitors for a truly private tour of the space before the official opening, thus giving guests those coveted pictures without lots of other tourists in the background or even having to wait in line.
And even though these exclusive tours couldn’t take place at every single tourist spot, at no point during the journey were guests made to wait in the ticketing queues, which sometimes had very long wait times. Instead, everything was timed perfectly, with museum entries a breeze through the checkpoint.
Another unique experience on this tour is the whale watching on Sao Miguel island. Not only was the whale watching experience itself mesmerizing, but guests also get a detailed history of whaling and how the relationship with whales has evolved over the years. “It blew my mind that they’re still using the oldest technique of spotting whales. So they’ll have people actually planted on the coast with really heavy-duty binoculars, checking out where all the whales are, and they can identify. What type of whale it is just by, um, looking at them from many, many kilometers away and they’re talking to the boats and telling them where to go and directing folks so you can see as many dolphins and whale species as possible on these cruises. So that was really surprising to me. They’re not using any technology at all.” says Kristen Roach, a guest traveler from Winston-Salem, North Carolina.
Sao Miguel, Azores, Portugal (Photo Credit: Lauren Bowman)
Field Experts
Throughout the trip, an Expedition Leader guides visitors through each place of interest with whisper boxes. Not only is the Expedition Leader extremely knowledgeable, but they’re there to help with any specific needs guests may have as well, like helping to find a local pharmacy for sunscreen. Throughout the trip, local guides join the tour to help manage the size of the group as well as give a more in-depth local account of the area. However, having that main Expedition Leader as a point of contact throughout the entirety of the trip allows travelers to form a more comfortable relationship for asking questions.
Also, part of every itinerary is a National Geographic Expert whose field of knowledge is somehow relevant to the program. During our tour at the beginning of June, attendees were lucky enough to be joined by Arianna Soldati, volcanist and Assistant Professor at North Carolina State University. During the course of the journey, Arianna gave three lectures about what guests would experience from the geological to the historical events of the areas. She joined in the daily tours and readily answered questions. It was also a treat to see her get so excited when seeing the volcanic activity on Sao Miguel – her enthusiasm rippled through the group.
“When you take a tour with National Geographic, you really get to focus on exploring the destination, and having an expert such as me on the team is a fantastic way to really dive deep into an aspect that maybe you wouldn’t have thought about otherwise,” Soldati said. “Each expedition is different. So, for example, I talk a lot about geology and volcanoes, but you know, another group on the same tour might get an explorer and an expert who focuses on marine biology or botany. So really guests get to choose whatever their main focus is and personalize the tour, or rather choose the one that really best fits their interests.”
Plenty of Time to Relax
This is no doubt a whirlwind, once-in-a-lifetime type of trip with so much packed into each day. But National Geographic has also planned ample time for self-exploration of these cities and downtime.
This allows guests to choose what best interests them while also giving them the chance to simply relax when needed. And by staying at such luxury accommodations, it’s easy to find quiet places to take in everything this magnificent itinerary has to offer.
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