Connect with us

Ride & Mobility

Ride-hailing giant Didi introduces new measures to tackle odor problem

Published

on


A visitor passes the booth of Didi Global Inc during an expo in Tianjin. [Photo by Li Shengli/For China Daily]

Responding to mounting complaints about unpleasant odors in its ride-hailing vehicles, Didi Chuxing, China”s leading ride-hailing platform, announced a nationwide initiative to address the issue of “odor cars.”

The move comes amid growing frustration from passengers over lingering smells described as “stuffy,””musty,” or otherwise unpleasant, particularly during colder months when air circulation is often limited.

The issue gained traction on social media, where riders shared uncomfortable experiences with vehicles smelling smoke, food or mold.

In an official statement released on Monday, Didi acknowledged the issue and apologized for the inconvenience caused to passengers.

The company outlined several measures to improve vehicle cleanliness and air quality, including the introduction of a “blacklist” feature that allows passengers to avoid vehicles with poor air quality for up to a year.

“We sincerely apologize to our passengers for not providing a fresher travel environment,” Didi said in the statement.

“We understand how important vehicle cleanliness is and are taking active steps to improve this situation.”

As part of its new initiative, Didi implemented several measures to tackle the odor problem.

These included advising drivers to maintain higher cleanliness standards, recommending they open windows between rides to promote air circulation, and introducing a rewards and penalty system.

Drivers who receive negative feedback about air quality face penalties, including temporary suspension until they complete cleaning and hygiene training.

Drivers largely supported Didi’s initiative. Wu Xuqian, a ride-hailing driver in Beijing, explained that maintaining a clean and odor-free car was crucial for passenger comfort and well-being.

“I spend 12 hours a day in my car, and I want to be comfortable,” Wu said. “If the car smells good, I get better reviews and more points from the company, which means more rides and better earnings.”

Wu also emphasized the importance of ventilation, especially in winter when air circulation is often limited. “I always open the windows between rides, even in winter. It’s important to keep the air fresh for passengers and myself,” he added.

Passengers also shared positive feedback about the changes. A passenger surnamed Zhang, who frequently travels with his 5-year-old son, recalled a recent ride in which the car had a pleasant scent.

“My child is very sensitive to smells, and once we got into a car from the airport, it had a fragrance card. It smelled so fresh, and the ride was much more comfortable,” Zhang said. “When the car smells good, I always leave a positive review.”

Didi’s actions reflect a broader trend across the ride-hailing industry. As consumer expectations rise, ride-hailing platforms are under increasing pressure to not only offer convenience and cost-effectiveness but also to improve service quality, especially in areas like hygiene and comfort.

According to the 2022 Ride-Hailing Vehicle Air Quality Report, air quality and vehicle cleanliness have become key factors for passengers.

The report, released in August 2022 by ride-hailing service provider Cao Cao Mobility and financial media outlets Yicai and DT Finance, found that 95.4 percent of respondents paid attention to air quality in ride-hailing cars. More than one-third of participants said they were “very concerned” about it, with the smell inside the car ranking as the top factor influencing the passenger experience, surpassing concerns about “driver attitude”, “car cleanliness” and “driving skills”.

The report also revealed that more than 70 percent of passengers had experienced physical discomfort due to poor air quality, including shortness of breath, dizziness and motion sickness. These findings underscored the extent of the problem within the industry, as poor air quality can detract from the overall customer experience.

The increased focus on air quality and cleanliness signals a significant shift in the ride-hailing market, where service quality is becoming as important as price and convenience. With competition among companies intensifying, platforms are realizing that passengers are increasingly vocal about their expectations for hygiene and comfort.

As service quality becomes a key differentiator in a crowded market, ride-hailing platforms are expected to continue improving cleanliness and air quality. These efforts are part of a broader industry trend to meet the evolving needs of passengers while maintaining a competitive edge.



Source link

Continue Reading

Ride & Mobility

Uber and Baidu partner to launch autonomous ride-hailing in global markets

Published

on


Uber Technologies Inc. and Baidu Inc. have announced a multi-year strategic partnership to deploy autonomous vehicles (AVs) across selected global markets outside the United States and mainland China.

The agreement will see Baidu’s Apollo Go driverless vehicles integrated into the Uber platform, with initial operations expected to begin in Asia and the Middle East later this year.

The partnership aims to enhance ride-hailing services by expanding the availability of autonomous mobility solutions through Uber’s platform.

The collaboration is designed to increase the supply of affordable and reliable rides by supplementing existing transport networks with advanced driverless technology.

Under the terms of the agreement, users requesting eligible Uber trips may be offered the option to travel in a fully autonomous Apollo Go vehicle.

READ MORE: UK DfT fast-tracks self-driving pilots

This marks a significant step in the commercial deployment of AVs beyond pilot programmes and limited urban trials.

Apollo Go currently operates more than 1,000 fully autonomous vehicles and has established a presence in 15 cities worldwide, including Dubai and Abu Dhabi.

As of May 2025, Baidu reports that Apollo Go has provided over 11 million autonomous rides to the public, making it the most widely used driverless ride-hailing service globally by volume.

Co-founder, chairman, and CEO of Baidu, Robin Li, said: “We are committed to bringing the benefit of autonomous driving technology to more people in more markets, and this partnership with Uber represents a major milestone in deploying our technology on a global scale.

“We look forward to working with Uber to deliver safe and efficient autonomous mobility solutions to riders around the world.”

Achievements and innovations in connected autonomous vehicles will be recognised and celebrated at the fourth annual CiTTi Awards on 25 November 2025 at De Vere Grand Connaught Rooms in London. Visit www.cittiawards.co.uk to learn more about this unmissable event for the UK’s transportation sector!



Source link

Continue Reading

Ride & Mobility

Kakao Mobility pursues Waymo, Baidu partnerships for driverless taxis

Published

on


A Kakao Mobility self-driving car is being tested in the Pangyo area of Seongnam, Gyeonggi. [KAKAO MOBILITY]

 
Kakao Mobility, Korea’s top ride-hailing platform operator, is reportedly in talks with global autonomous vehicle leaders to launch a self-driving taxi service in Korea.
 
Kakao Mobility is pursuing partnerships with the U.S.-based Waymo and China’s Baidu to bring autonomous taxis, also known as robotaxis, to the domestic market through its Kakao T platform, which currently holds over 90 percent of Korea’s taxi-hailing market, according to industry sources and the Ministry of Land, Infrastructure and Transport on Friday.
 
 
If these collaborations are finalized and relevant regulatory frameworks are established, Korean users may be able to summon Waymo or Baidu robotaxis via Kakao Mobility’s platform.
 
The two companies are recognized as leaders in autonomous driving technology. In a March report by global market research firm Guidehouse, Waymo ranked first and Baidu second in autonomous vehicle technology.
 
“Both companies already operate fully autonomous taxi services — without safety drivers — in urban centers in the United States and China,” an industry official said. “They are widely considered front-runners in autonomous driving with a significant technological lead over competitors.”
 
Should these robotaxis be introduced to Korea, they would undergo adjustments to meet the country’s road conditions and traffic systems before being deployed for public service.  
 

A Waymo robotaxi seen on a road in San Francisco, California on Oct. 11, 2024 [YONHAP]

 
Kakao Mobility hopes the vehicles will help accelerate the accumulation of real-world driving data and spur domestic development in the autonomous vehicle sector.
 
“Rapid progress in autonomous technology requires continuous learning through on-road data,” one automotive expert explained. “Waymo and Baidu have proven the safety of their vehicles in real traffic environments and continue to collect valuable driving data.”
 
However, even if agreements are reached, significant legal and logistical hurdles remain. Under current Korean law, fully driverless vehicles are not permitted on public roads. Operational areas for autonomous vehicles are also limited.
 
Expanding to the level of widespread robotaxi deployment seen in parts of the United States and China will take time and require cooperation with Korea’s taxi industry.
 
“We are in discussions with several leading domestic and international companies regarding service collaborations,” said Kakao Mobility. “However, as talks are ongoing, no specific details or finalized agreements can be disclosed at this time.”
 

Baidu’s robotaxi RT6, currently in operation in Wuhan, China and other areas, is seen in this photo provided by the company. [BAIDU]

 

Translated from the JoongAng Ilbo using generative AI and edited by Korea JoongAng Daily staff.
BY YUN JUNG-MIN [[email protected]]





Source link

Continue Reading

Ride & Mobility

Bolt launches Family Profile in Nigeria to simplify shared rides – Innovation Village

Published

on


Ride-hailing company Bolt has unveiled a new Family Profile feature in Nigeria, aimed at transforming how families and small support networks coordinate transportation. This new addition enables a single user to manage and pay for rides on behalf of up to nine other people—all within one Bolt account. The move marks a significant shift toward inclusive mobility solutions in a market characterized by communal living and informal ride coordination.

While Bolt is not the first to launch such a feature—Uber pioneered the concept in the ride-hailing space—the platform is strategically adapting the idea to meet Nigeria’s unique mobility dynamics, where multi-generational households are common and transportation responsibilities are often shared among family members.

With the new Family Profile, users can add multiple individuals to a shared account, set monthly ride budgets, and receive real-time notifications about trips. This eliminates the need for constant coordination over phone calls or text messages, which, according to Bolt’s internal data, previously characterized around 2–6% of all rides in Nigeria. These trips often required the payer to relay driver details, track trip progress manually, and resolve post-ride payment concerns—an inefficient and often frustrating process.

Now, riders under the Family Profile can independently request trips through their own Bolt app, while the primary account holder retains complete financial oversight and visibility into ride histories and expenditures. The launch of this feature is part of Bolt’s broader strategy to localize its services and address real-world challenges faced by Nigerian users. For families with elderly members or relatives who may not be tech-savvy, the Family Profile offers a convenient way to ensure safe and reliable transportation without requiring them to navigate the app independently.

“At Bolt, we want to make ride-hailing work for the way people actually move,” said Osi Oguah, Country Manager for Bolt Nigeria. “Family Profile is a simple but powerful way to support others—whether it’s aging parents, adult children, or household staff—without the stress of managing every trip manually. It’s about offering control, visibility, and convenience in one seamless experience.”

The Family Profile maintains Bolt’s strict safety protocols. All added members must be at least 18 years old and possess verified Bolt accounts. The company has clarified that rides cannot be booked for unaccompanied minors, citing legal and safety reasons. However, the feature remains ideal for scheduling transportation for older adults or coordinating rides for family members with limited digital literacy.

This update builds on Bolt’s existing in-app safety features such as trip verification codes, live location sharing, real-time ride monitoring, and emergency assistance options—tools designed to reassure users in an increasingly safety-conscious market.

Bolt’s launch of the Family Profile also comes shortly after reporting a 42% drop in offline (untracked) rides over the past three months, a sign that users are increasingly turning to digital tools for secure and transparent transportation. By integrating family-focused features, Bolt reinforces its ambition to lead the ride-hailing industry in both safety and user empowerment.

The rollout of Family Profile is not just a feature upgrade; it’s a strategic evolution of Bolt’s services, grounded in the everyday realities of Nigerian households. As mobility continues to digitize across the country, innovations like this are likely to play a crucial role in shaping how families move together—safely, efficiently, and with greater peace of mind.



Source link

Continue Reading

Trending

Copyright © 2025 AISTORIZ. For enquiries email at prompt@travelstoriz.com