Brand Stories
Travel Advisor Success Story: Velia Kennedy, Modern Family Travel
Velia Kennedy (Source: Velia Kennedy)
Travel Advisor Success Stories focus on veteran advisors and how they achieved success. Here’s a look at Velia Kennedy, owner of Modern Family Travel.
How did you get your start as a travel advisor?
My love for travel, particularly Disney, comes from my own childhood. Growing up in a divorced family, I have fond memories of the three big vacations we took to Walt Disney World before my parents separated. Those trips were full of happiness, and I knew I wanted to create those kinds of memories for my own family one day.
I started an Instagram account dedicated to helping small shops promote Disney-inspired products and shared my own tips and tricks for navigating the parks. It wasn’t long before I was approached by a newer travel agency about becoming a travel agent.
I was initially apprehensive – I was already busy selling engineering software globally – but I decided to take the leap and book travel on the side. To my surprise, I quickly grew with the company, and my love for planning magical vacations expanded beyond just Disney.
I’m forever grateful for that opportunity, as it set me on the path to what has become my true passion – helping families and couples plan incredible journeys around the world. It still boggles my mind that a just-for-fun Instagram account has led me down such a different path than I ever saw for myself.
Velia Kennedy accepting the 2024 ASTA Travel Advisor of the Year award from ASTA President and CEO Zain Kerby. (Source: ASTA)
How did you build your business over the years?
Building Modern Family Travel has been a journey of passion, persistence and continuous learning. We just celebrated three years in business this August, and I couldn’t be more proud of how far we’ve come.
A huge part of our growth has been about getting clear on what I wanted my company to represent and being intentional about who I brought on to represent it. From the start, I’ve been mindful when hiring, ensuring that every advisor understands our values and aligns with the goals I have for the agency. It was crucial that we found people who shared our commitment to inclusivity and delivering exceptional service.
Inclusivity is at the core of our brand – whether it’s for LGBTQ families or families with special needs, we make sure everyone feels welcome. This meant that when expanding our team, I had to be sure those we brought in shared that sentiment.
Our agency would be nothing without our incredible agents. They are truly the heart and soul of Modern Family Travel, and their dedication to creating unforgettable experiences for families is what makes us successful.
Word of mouth and social media have also played pivotal roles in our growth, allowing us to connect with new clients and show how we deliver personalized, thoughtful service. From Disney vacations to all-inclusive resorts, cruises and destination weddings, we’ve expanded our offerings to meet the needs of a wide range of travelers, all while staying true to our values.
What characteristics make you a successful advisor?
Empathy, humility and being a good listener are the core characteristics that I believe make me successful as a travel advisor. Empathy allows me to truly connect with my clients, understanding their unique needs, desires and concerns when planning their vacations. I listen deeply, not just to respond, but to fully understand what they are looking for in a travel experience. By asking ‘why,’ I dig deeper into their motivations, which helps me craft trips that are not just enjoyable but meaningful and tailored to them.
Leading with kindness is also crucial. I approach every interaction – whether with clients or my team – with the mindset that kindness fosters trust and comfort, which are essential in building long-term relationships. Humility plays a big role as well; I know I don’t have all the answers, and I’m constantly learning from my clients, my team and the evolving travel industry. This openness has helped me grow as a leader and advisor while empowering my team and clients to feel heard and valued.
What have been your greatest challenges been?
One of the biggest challenges I’ve faced is navigating a role where so many decisions fall on my shoulders. As a business owner, it can sometimes feel isolating, especially when you’re the one responsible for making the tough calls. It can be overwhelming, and I’ve definitely had moments where I felt like I was navigating this journey alone. Over time, I’ve learned just how important it is to find others in the industry who are willing to listen and share their experiences. Having a network of peers has been invaluable in helping me feel supported and strong, even in the most challenging moments.
Another personal challenge has been managing my own mental health, specifically with anxiety and ADHD. I’m incredibly open about this because I want others to know that you can be a badass business owner and still have struggles. It’s okay to share what you’re going through and to ask for help when you need it.
Being transparent about my mental health has been hard, but it’s also opened the door to so much love and support from the travel community, friends and family. I’ve found that talking about it has encouraged others to open up about their own challenges, and I’m so grateful for the conversations it’s sparked. It’s created a sense of connection and understanding that helps us manage these struggles together.
What have your greatest accomplishments been?
One of my proudest achievements has been being named the 2024 ASTA Travel Advisor of the Year. It’s an incredible honor to be recognized in an industry I love so much. I’m also thrilled to call Modern Family Travel an award-winning agency, having been awarded the LOVE Award for Best Travel Agency by the Main Line Parent Community two years in a row, in both 2023 and 2024. But beyond the industry accolades, I find the greatest joy in seeing my agents hit their personal milestones – whether it’s booking their first big trip or reaching a new goal. We make a point to celebrate every accomplishment, big or small, because it keeps the journey fun and reminds why we do what we do!
What tips can you provide advisors new to the industry?
Be patient, stay passionate, and above all, be authentic. Building a travel business takes time, and there will be challenges, but if you stay true to who you are and focus on your clients’ best interests, success will follow. It’s also important to remember that not every client will be your client and that’s okay. It’s perfectly fine not to be everyone’s cup of tea. Focus on building connections with the clients who truly align with your values and appreciate the service you provide.
Don’t be afraid to do things differently. What sets you apart is your unique perspective, and being authentic will resonate with the right clients. Network with other professionals, always be open to learning and embrace change, as the travel industry is always evolving. And most importantly, take the time to truly understand your clients’ needs. That’s the key to creating unforgettable experiences and building lasting relationships. When you keep that personal connection at the core of what you do, your business will thrive.
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Brand Stories
New York Enacts Artificial Intelligence Companion Mental Health L
Key Takeaways:
- New York is the first state to enact mental health-focused statutory provisions for “AI Companions,” requiring user disclosures and suicide prevention measures for emotionally interactive AI systems.
- Other states are exploring similar approaches, with laws targeting compulsive use, requiring suicide prevention protocols or mandating user awareness of AI-human distinctions.
- Organizations must assess their AI risk to ensure compliance with the myriad laws and statutory provisions governing AI systems.
New York, as part of its state budget process, enacted in May 2025 new statutory provisions for “AI Companions” that highlight an emerging desire to monitor and safeguard the mental health of AI tool or system users. It aligns with a broader regulatory awareness of the mental health risks involved in AI interactions and the desire to safeguard vulnerable AI users, particularly minors or those experiencing mental health crises like suicidal ideation.
An Emerging Desire to Safeguard Mental Health in an AI-Enabled World
Regulators are increasingly aware of the mental health risks involved in AI interactions and seeking ways to safeguard vulnerable users. These risks were brought into sharp focus with the death of a 14-year-old Florida teenager, Sewell Setzer, who committed suicide after forming a romantic and emotional relationship with an AI chatbot and allegedly informing the chatbot that he was thinking about suicide, which has resulted in a closely watched lawsuit regarding the chatbot’s role in his death.
States have considered a variety of techniques to regulate this space, ranging from user disclosures to safety measures. Utah’s law on mental health chatbots (H.B. 452), for example, imposes advertisement restrictions and requires certain disclosures to ensure users are aware they are interacting with an AI rather than a human being. Other states, like California (via SB 243), are considering design mandates like banning reward systems that encourage compulsive use and requiring suicide prevention measures within any AI chatbots that are being marketed as emotional buddies. Currently, NY is the only state that has enacted safety-focused measures (like suicide prevention) around AI companionship.
NY’s Approach to Embedding Mental Health Safeguards in AI
NY’s new statutory provisions (which go into effect on November 5, 2025) focus on AI systems that retain user information and preferences from prior interactions to engage in human-like conversation with their users.
These systems, termed “AI Companions,” are characterized by their ability to sustain ongoing conversations about personal matters, including topics typically found in friendships or emotionally supportive interactions. That means chatbots, digital wellness tools, mental health apps or even productivity assistants with emotionally aware features could fall within the scope of AI Companions depending on how they interact with users, although interactive AI systems used strictly for customer service, international operations, research and/or productivity optimization are excluded.
The law seeks to drive consumer awareness and prevent suicide and other forms of self-harm by mandating such AI systems (1) affirmatively notify users they are not interacting with a human and (2) take measures to prevent self-harm. Operators must provide clear and conspicuous notifications at the start of any interaction (and every three hours for long and ongoing interactions) to ensure users are aware they’re not interacting with a human. Operators must also ensure the AI system has reasonable protocols to detect suicidal ideation or expressions of self-harm expressed by a user and refer them to crisis service providers like the 988 Suicide Prevention and Behavioral Health Crisis Hotline whenever such expressions are detected.
Assessing AI Regulatory Risk
Whether in the context of chatbots, wellness apps, education platforms or AI-driven social tools, regulators are increasingly focused on systems that engage deeply with users. Because these systems may be uniquely positioned to detect warning signs like expressions of hopelessness, isolation or suicidal ideation, it’s likely that other states will follow NY in requiring certain AI systems to identify, respond to or otherwise escalate signals of mental health distress to protect vulnerable populations like minors.
NY’s new AI-related mental health provisions also showcase how U.S. laws and statutory provisions around AI heavily focus on how the technology is being used. In other words, your use case determines your risk. To effectively navigate the patchwork of AI-related laws and statutory provisions in the U.S. — of which there are over 100 state laws currently — organizations must evaluate each AI use case to identify their compliance risks and obligations.
Polsinelli offers an AI risk assessment that enables organizations to do exactly that. Understanding your AI risks is your first line of defense — and a powerful business enabler. Let us help you evaluate whether your AI use case falls within use case or industry-specific laws like NY’s “AI Companion” law or industry-agnostic ones like Colorado’s AI Act, so you can deploy innovative business tools and solutions with confidence.
Brand Stories
New cybersecurity, artificial intelligence degrees at Upper Iowa University can help protect, grow businesses
FAYETTE, Iowa (KCRG) – Five new degree programs at Upper Iowa University will help students get trained in artificial intelligence, cybersecurity, and business analytics.
While AI and cybersecurity may be foreign to Main Street business owners, Dubuque County IT Director Nathan Gilmore says investing in the fields is critical.
“It only takes one breach or it only takes one incident to potentially make them close up shop or wipe out years of profits,” says Gilmore.
Data breaches occur every 39 seconds, according to cybersecurity company SentinelOne.
“It is, at this point, in my opinion, no different than an electric bill or a water bill,” explains Gilmore. “It’s just part of doing business.”
While investments in cybersecurity can help protect companies, Gilmore says artificial intelligence can help business owners save time and money. AI can complete automated tasks, including billing, scheduling appointments, and answering questions for customers online, among others.
“It’s automated. You’re not using actual staff time. Those are the sorts of force multipliers you can use AI in a very positive fashion,” says Gilmore.
Gilmore says more trained workers are needed in both growing fields to address demand, and new degree programs at Upper Iowa University launching this fall will help fill the need.
“It was kind of a no-brainer for us,” shares Dr. Billie Cowley, Vice President for Academic Affairs at Upper Iowa University.
This fall, UIU in Fayette is launching the following:
- Bachelor of Science in Cybersecurity
- Bachelor of Science in Business Analytics
- Master of Business Administration, Cybersecurity
- Master of Business Administration, Artificial Intelligence (AI)
- Master of Public Administration, Cybersecurity
“It’s extremely exciting. There will be a pool of knowledgeable, trained people who will be able to serve this Upper Midwest region,” says Gilmore. “Yes, a lot of this stuff can be none remotely. No question, it can be, but Main Street is also a very face-to-face type world. They want to talk to somebody.”
Cowley says she’s seen firsthand the rate at which AI is evolving.
“We’ve done some AI training with faculty, and what we learn in the fall is now different than what we know in the spring,” says Cowley.
To match, Cowley says the programs are designed to shift to match how these fields evolve.
“That is massive because this is not a static industry,” says Gilmore. “If those programs are set up to incorporate the changes that are here and coming, that is a massive boom for these programs because this stuff is changing monthly.”
Cowley says there’s no limit to the number of students Upper Iowa will enroll in these programs. Instead, enrollment will be based on demand, and staff will be hired, as needed.
“Upper Iowa is like home to me and my husband,” shares Cowley. “To be apart and see this growth, there’s no words to describe what this means.”
More information about UIU’s new offerings can be found at GO.UIU.EDU/FutureReady.
Copyright 2025 KCRG. All rights reserved.
Brand Stories
Before winning reelection bid, DC Council member Trayon White apparently used AI political ad
Before winning back his D.C. Council seat in a special election this week, Trayon White posted a video rallying voters that viewers quickly sniffed out as artificial intelligence.
Before winning back his D.C. Council seat in a special election this week, Trayon White posted a video rallying voters that viewers quickly sniffed out as artificial intelligence.
The video shows a figure whose appearance and voice are robotic. The logo for the AI company is on the bottom right corner of the screen of the Instagram post shared Monday, the last day of early voting.
“They hope we stay home,” the female voice said as it urged voters to head to the polls. “They hope we stay silent, but the truth is, no one is coming to save us but us. We have the power to shape the now and it’s time we use it.”
White won the reelection Tuesday.
Ward 6 Council member Charles Allen recently reintroduced legislation to regulate campaign advertisements like White’s recent video.
“There was no disclosure or transparency in that ad,” Allen told WTOP’s Jessica Kronzer. “And that’s what we’ve seen on a lot of AI generated ads.”
The legislation was brought forward days before White’s post; Allen said it would require advertisements generated by AI to have a label. Such ads would be banned altogether 90 days before an election.
“It’s perfectly OK for campaigns and for candidates to contrast themselves as much as they want with other people on the ballot, but we do expect people to tell the truth about who is speaking, and this just helps make sure that happens,” Allen said.
White’s video was first flagged by 51st News journalist Martin Austermule on X, who posted a video using the same avatar that appeared in the campaign’s advertisement.
But White is far from being alone in using generative artificial intelligence for political purposes.
Generative AI is already being used by campaigns to write fundraising emails, draft speeches and in some instances, avatars are even making calls to voters.
“The AI in politics — toothpaste isn’t just out of the tube,” said Peter Loge, the director of the School of Media and Public Affairs at the George Washington University. “It’s going to happy hour and taking selfies with the candidates.”
WTOP has reached out to White for comment.
Can legislation regulate campaigns use of AI?
Other states have passed measures aimed at making generative AI use in political campaigns more transparent through disclaimers or banning it altogether.
Allen is hoping Maryland and Virginia will adopt similar legislation to his proposal.
But Loge said regulating the practice is a challenge.
“Laws aren’t a bad thing. Regulations aren’t a bad thing, but they have to be enforceable,” he said. “They can’t be easily skirted. And what political campaign professionals have proven again and again is they can skirt almost anything.”
Costs of AI use for political campaigns
Loge has been studying AI for years and teaches courses on political communication ethics. He said some of the ethical issues presented by AI are age-old.
“People didn’t start lying in politics with the introduction of AI. Politics in America wasn’t puppies and rainbows until social media, then suddenly the wheels came off,” Loge said. “What AI does is allow us to do what we’ve always done, but louder, more faster, with greater impact.”
He gave an example of the 18th century artists with the Hudson River School who were tasked with painting the great American landscapes that later inspired the national parks and Western expansion. Historians believe those painters exaggerated what they saw in their artwork.
“We’ve had deepfakes in oils since the 1800s … generative AI makes it easier and faster to do that,” Loge said. “That’s arguably a bad thing.”
In 2023, during a race for the Republican Party’s nomination for president, Florida Gov. Ron DeSantis’ campaign shared an image that appeared to be fake where President Donald Trump was hugging Anthony Fauci. The campaign criticized Trump’s alleged support of Fauci.
AI can make producing content easier for campaigns. Loge said it will add to the overload of political noise voters already face.
“It’s going to make the goop, which feels like political campaign rhetoric, even goopier,” Loge said. “There’ll be more stuff coming at voters faster and at greater volume.”
Benefits of AI use for political campaigns
Supporters of AI say it could be used to make campaigns more efficient by streamlining communication between volunteers, staff and others, Loge said.
Running a campaign can be expensive, and Loge said AI could be used by candidates to avoid hiring staff or consultants.
“It lowers the bar to entry,” he said. “It allows more people to participate in politics, which is arguably a good thing.”
Of course, if campaigns are using AI to do work previously done by staff, it could cost human jobs.
“You’re going to be replacing interns and junior staff who used to write press releases and fundraising emails with computer programs that’ll be writing those things,” Loge said.
But humans could be part of the solution to issues presented by AI. As the technology continues to improve, Loge said volunteers and staff will become increasingly important to campaigns.
He said voters will likely be looking to talk with neighbors, volunteers and other people to sort out what’s real or fake.
“This actually makes politics, ironically, more human, not less, because it’d be a greater need for human connection and campaigns than ever before,” he said.
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