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2024 Black Friday & Cyber Monday Deals for Top Caribbean Resorts

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There’s never a bad time to book a Caribbean vacation but the chilly holiday season offers savings in bunches.

The Black Friday and Cyber Monday discounts and perks are already available at many of the region’s most coveted accommodations, from Jamaica to Barbados.

Here are some of the top Black Friday and Cyber Monday deals at the premier resorts throughout the Caribbean.

Sandals and Beaches Resorts

Sandals Resorts International, which boasts all-inclusive Sandals and Beaches properties throughout the Caribbean is offering up to 65 percent off and up to a $1,500 booking credit (up to a $1,000 instant credit and a $500 air credit), plus one night free on select room categories, on bookings made now through December 3, 2024.

The special offer includes a flex pay zero percent financing option for 12 months and is valid for travel through December 3, 2025.

Aerial view of the Club Med Buccaneer’s Creek. (Photo Credit: Club Med)

Karisma Hotels & Resorts

Karisma Hotels & Resorts’ Black Friday Sale offers savings of up to 65 percent on stays at hotels throughout the Caribbean, including the Dominican Republic and Jamaica.

Guests can book from November 18, 2024, to December 6, 2024, and travel between November 18, 2024, to January 2, 2027, to take advantage of spectacular savings at Nickelodeon Hotels & Resorts, Margaritaville Island Reserve Resorts, and Azul Beach Resorts.

Club Med

Travelers can receive 50 percent off, plus up to $500 instant savings per person/week when booking Club Med properties throughout the Caribbean between November 19 and December 2024, for stays between December 7, 2024, and June 27, 2025.

Kids under the age of four also stay free.

Resorts include Club Med Punta Cana, Club Med Michès Playa Esmeralda, Club Med Turkoise, Club Med Columbus, Club Med La Caravelle and Club Med Buccaneer’s Creek.

Bahia Principe Hotels & Resorts

Bahia Principe Hotels & Resorts is offering up to an additional $1,055 in resort credits when travelers book their stay between November 21 and December 3, 2024.

Lopesan Costa Bavaro

Luxe all-inclusive Lopesan Costa Bavaro in Punta Cana, Dominican Republic is offering a 35 percent discount for stays booked on the resort’s website between November 15 and December 1, 2024. The sale is good for stays through December 20, 2025.

Lopesan Costa Bávaro Resort, Spa & Casino in Punta Cana, Dominican Republic (Photo Credit: Lopesan Costa Bávaro Resort, Spa & Casino)

Fiesta Americana Travelty Collection

Fiesta Americana Travelty Collection is offering up to 70 percent off all-inclusive travel in the Caribbean this holiday season.

Participating brands include Live Aqua Resorts, Grand Fiesta Americana Hotels & Resorts, Curamoria Collection, Fiesta Americana Hotels & Resorts and The Explorean Discovery Resorts.

Beginning November 15, travelers can capitalize on up to 50 percent off stand-alone hotel rates and up to 65 percent off package deals. What’s more, on Thanksgiving, Black Friday and Cyber Monday, guests can earn an extra 10 percent off.

The offer is valid on travel between December 2024 and June 30, 2025.

Curaçao Marriott Beach Resort

The inviting oceanfront Curaçao Marriott Beach Resort is enticing travelers with up to 25 percent savings this Black Friday. Guests can receive a 15 percent discount which increases to 20 percent for Bonvoy members and 25 percent for Bonvoy members who book through their app.

This deal is available from November 26 to December 3, 2024, for travel from December 1, 2024 to January 20, 2025.

Curacao Marriott Beach Resort: Willemstad, Curacao (Photo via Curacao Marriott Beach Resort)

Beach Enclave Turks & Caicos

Beach Enclave Turks & Caicos is offering up to 30 percent savings on selected villas and beach houses when guests book between Friday, November 29 and Friday, December 6, 2024, for travel from April 22 to December 20, 2025.

The Somerset on Grace Bay

The Somerset on Grace Bay in Turks and Caicos is offering a Pre-Black Friday deal with 30 percent off four nights or more along with $150 Food and Beverage Credit. Guests can book between November 15 and November 28, 2024, for travel between January 6, 2025, and November 30, 2025.

Blackout dates include February 13-17, 2025, March 1-31 2025, April 17-21 2025, and November 26-30, 2025.

Plus, the property’s Black Friday deal offers 25 percent off four nights or more along with a $100 Food and Beverage Credit between November 29 and December 5, 2024. That travel window is from April 1, 2025, to November 30, 2025.

Blue Haven Resort

Blue Haven, tucked away in Providenciales, Turks & Caicos, is offering Black Friday savings this holiday season. From November 19 to December 4, 2024, travelers will save 10 percent on any room category and receive a $300 resort credit per any stay through December 25, 2025.

Ambergris Cay, Turks and Caicos. (photo via Ambergris Cay)

Ambergris Cay, Turks & Caicos

Guests who book a five-night stay from November 19 to December 4, 2024, will receive a $500 resort credit per stay at Ambergris Cay, Turks & Caicos.

Luxury villas Poseidon, Neptune, Morning Star and Aurora are available to book for stays from November 19, 2024, through December 25, 2025, with 15 percent savings for guests. Meanwhile, Carpe Diem, Waypoint and Puesta Del Sol are available to book for the same dates at savings of 10 percent.

Sonesta Resorts St. Maarten

Now to December 6, 2024, Sonesta Resorts St. Maarten is offering a special Black Friday/Cyber Monday extended booking offer featuring 50 percent off standard room rates at the family-friendly Sonesta Maho Beach Resort, Casino & Spa and adults-only Sonesta Ocean Point Resort.

Guests can use the code “BLACKFRIDAY” at checkout when booking two nights or more for stays through December 19, 2025.

Viva Resorts by Wyndham

Viva Resorts by Wyndham is celebrating its biggest Black Friday ever with a special buy one, get one free offer on all-inclusive vacations to the Caribbean.

The exclusive BOGO offer is available to book between November 25 and December 8, 2024.

The Six Bedroom Villa’s Master Bedroom Terrace at Rosewood Baha Mar, Nassau, Bahamas. (Photo Credit: Rosewood Baha Mar)

Rosewood Baha Mar

Rosewood Baha Mar in the Bahamas is offering a special Cyber Week deal of 30 percent off and a daily credit of $100. The offer is available from November 29 to December 5, 2024, and is good for travel between November 29, 2024, and October 31, 2025.

Hilton Aruba Caribbean Resort & Casino

Hilton Aruba Caribbean Resort & Casino is offering exclusive savings of up to 35 percent off stays of six nights or more. The offer is valid for stays from late January through early May 2025, and must be booked between November 29 and December 2, 2024.

Zemi Miches All-Inclusive Resort, Curio Collection by Hilton

In the Dominican Republic, Zemi Miches All-Inclusive Resort, Curio Collection by Hilton is offering an Early Escape to Paradise Pre-Opening Deal that includes $50 hotel credit, per room, per stay and perks like early check-in and late check-out in addition to a guaranteed upgrade from Tropical View Room to Partial Ocean View Room or from Partial Ocean View Room to Ocean View Room.

Guests must book via the resort’s website between November 1-30, 2024, and stay from February 1 to May 30, 2025.

The Lagoon Pool at the Park Hyatt St. Kitts Christophe Harbour. (photo via Hyatt) (Photo Credit: (photo via Hyatt))

Park Hyatt St. Kitts Christophe Harbour

Park Hyatt St. Kitts Christophe Harbour in St. Kitts and Nevis is offering a Black Friday deal with 20 percent off for non-members of World of Hyatt and 25 percent off for members of the free-to-join loyalty program.

Travelers can book from November 19 to December 9, 2024, and stay from November 21, 2024, to April 20, 2025.

St. Kitts Winter’s Golden Glow Black Friday Sale

Looking to escape to St. Kitts without breaking the bank. The St. Kitts Winter’s Golden Glow Black Friday Sale features a plethora of deals, including bonus nights, complimentary breakfast and resort credits at some of the island’s top properties for stays from January 3, 2025, through Apr 13, 2025.

Notable offers include:

  • Belle Mont Sanctuary Resort: Stay 4 nights, get 3 nights free
  • KOI Resort: 20% Off Bar Stay Longer in Paradise 4 nights or longer Code: RPSPRO
  • Royal St. Kitts Hotel: Book 5 nights, get 2 nights free, Book 3 nights, get 1 night free
  • St. Kitts Marriott Resort: Book 5 nights get 6th and 7th night free
  • Sugar Bay Club: Book 7 nights, pay for 5, plus a $100 resort credit
  • Sunset Reef: Save 25% on stays of 4 nights or more
  • Montpelier Plantation & Beach: 5th Night Free plus $100 resort credit per room

Wyndham Grand Rio Mar Rainforest and Golf Resort

Puerto Rico’s Wyndham Grand Rio Mar Rainforest and Golf Resort is launching an exclusive Cyber Sale featuring 25 percent off the total stay, including rooms, food and beverages.

The offer is available for all 2025 reservations and can be booked between November 29 and December 3, 2024.

Wyndham Palmas Beach & Golf Boutique Resort

Elsewhere in Puerto Rico, Wyndham Palmas Beach & Golf Boutique Resort is offering its best deal of the year, which includes 45 percent savings and a $150 dining credit.

Guests can book the offer between November 29 and December 3, 2024, for stays between December 1, 2024, and December 31, 2025.

O2 Beach Club & Spa (Photo via O2 Beach Club & Spa)

O2 Beach Club & Spa

The five-star O2 Beach Club & Spa in Barbados is offering savings of up to 55 percent off all suites for guests who book between November 19 and December 4, 2024.

  • Receive 50% OFF All Suites (2-night min stay) on stays December 1, 2024 – December 20, 2024
  • Receive 45% OFF All Suites (4-night min stay) on stays December 21, 2024 – January 5, 2025
  • Receive 50% OFF All Suites (3-night min stay) on stays January 6, 2025 – March 31, 2025
  • Receive 55% OFF All Suites (1-night min stay) on stays April 1, 2025 – October 31, 2025
  • Receive 45% OFF All Suites (3-night min stay) on stays November 1, 2025 – December 19, 2025
  • Receive 35% OFF All Suites (5-night min stay) on stays December 20, 2025 – January 4, 2026

Sea Breeze Beach House

Elsewhere in Barbados, Sea Breeze Beach House is offering savings between 30 and 50 percent when guests book between November 19 and December 4, 2024.

  • Receive 40% OFF All Rooms & Suites (1-night min stay) on stays December 1, 2024 – December 20, 2024
  • Receive 30% OFF All Rooms & Suites (3-night min stay) on stays December 21, 2024 – January 5, 2025
  • Receive 40% OFF All Rooms & Suites (3-night min stay) on stays January 6, 2025 – March 31, 2025
  • Receive 45% OFF All Rooms & Suites (1-night min stay) on stays April 1, 2025 – May 31, 2025 & July 1, 2025 – August 31, 2025
  • Receive 50% OFF All Rooms & Suites (1-night min stay) on stays June 1 – June 30, 2025 & September 1, 2025 – October 31, 2025
  • Receive 40% OFF All Rooms & Suites (4 night min stay) on stays November 1, 2025 – December 19, 2025
  • Receive 30% OFF All Rooms & Suites (4 night min stay) on stays December 20, 2025 – January 4, 2026

    Aerial view of The Rockley. (Photo Credit: The Rockley)

The Rockley

Barbados’ award-winning The Rockley hotel is offering savings of up to 50 percent off all suites for travelers who book between November 19 and December 4, 2024.

  • Receive 20% OFF All Suites (1-night min stay) on stays December 1, 2024 – December 20, 2024
  • Receive 15% OFF All Suites (2-night min stay) on stays January 6, 2025 – March 31, 2025
  • Receive 45% OFF All Suites (1-night min stay) on stays April 1, 2025 – May 31, 2025 & July 1, 2025 – October 31, 2025
  • Receive 50% OFF All Suites (1-night min stay) on stays June 1 – June 30, 2025
  • Receive 45% OFF All Suites (3-night min stay) on stays November 1, 2025 – December 19, 2025
  • Receive 20% OFF All Suites (4-night min stay) on stays December 20, 2025 – January 4, 2026

Zemi Beach House

Anguilla’s Zemi Beach House is offering a 20 percent discount to include buffet breakfast through October 31, 2025, when guests book a minimum of five nights between November 29 and December 2, 2024.

Blue Diamond Resorts

Blue Diamond Resorts is offering vacationers savings of hundreds of dollars during its Black Friday sale from now to December 1, 2024. Guests can book beloved brands like Royalton CHIC Resorts and Hideaway at Royalton Resorts throughout the Caribbean for travel until December 23, 2025.

What’s more, couples can enjoy 10 percent off select wedding packages.

The new overwater bungalows at Royalton CHIC Antigua. (Photo Credit: Blue Diamond Resorts)

Sand Castle on the Beach

Book Sand Castle on the Beach on the U.S. Virgin Island of St. Croix directly via phone or website using the promo code “blackfriday24” to receive a 40 percent discount between November 29 and December 3, 2024, for stays between September 1 and November 20, 2025.

The Pink Palm

The Pink Palm in St. Thomas, U.S. Virgin Islands is offering travelers a 20 percent discount when they book three consecutive nights or more between November 28 and December 2, 2024. Use promo code “PinkFriday” to receive the discounted travel between December 3, 2024, and February 10, 2025.

Margaritaville Vacation Club by Wyndham – St. Thomas

Guests booking the laidback Margaritaville Vacation Club by Wyndham in St. Thomas can save 25 percent with Extra Holidays when they use promo code “BF24” for bookings by December 6, 2024, with travel by February 28, 2025.

The Westin Beach Resort & Spa

Elsewhere in St. Thomas, the Westin Beach Resort & Spa is offering guests 25 percent off stays of two or more nights plus a $50 daily resort credit when they book between November 22 and December 3, 2024, for travel between November 22, 2024, and December 18, 2025. 


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Sports Hospitality Market to Reach USD 74,318.43 Million by 2036, Growing at a CAGR of 14.12%: Credence Research

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PUNE, India, July 16, 2025 /PRNewswire/ — According to a new market research report published by Credence Research, the global Sports Hospitality Market was valued at USD 8,345.70 million in 2018, rose to USD 15,233.39 million in 2024, and is expected to reach USD 74,318.43 million by 2036, growing at a CAGR of 14.12% during the forecast period.

Credence Research Logo (PRNewsfoto/Credence Research Inc.)

The market is witnessing strong momentum owing to the increasing global appeal of high-profile sporting events and the growing appetite for premium, immersive experiences among both corporate clients and affluent consumers. Demand for VIP suites, exclusive access packages, gourmet catering, and behind-the-scenes privileges continues to surge at major tournaments such as the FIFA World Cup, UEFA Champions League, Super Bowl, Wimbledon, and Formula One Grand Prix. The sports industry’s ongoing shift toward experiential offerings and revenue diversification is further propelling investments in hospitality infrastructure and services.

Technological innovation and international expansion are reshaping the market dynamics. Enhanced digital ticketing, real-time fan engagement, and smart stadium integrations are elevating the guest experience. Additionally, emerging markets in Asia-Pacific, the Middle East, and Latin America are playing an increasingly vital role, driven by infrastructure upgrades and growing sports tourism. Strategic collaborations between sports federations, hospitality brands, and travel operators are expected to unlock new revenue streams and sustain market growth across geographies.

Browse the report and understand how it can benefit your business strategy –  https://www.credenceresearch.com/report/sports-hospitality-market

Key Growth Determinants – Sports Hospitality Market

Rising Demand for Premium Sports Experiences

The growing preference for exclusive, high-end experiences among affluent consumers and corporate clients is a major driver of the sports hospitality market. Demand for VIP boxes, luxury suites, fine dining, meet-and-greet opportunities, and personalized concierge services continues to surge at major sporting events worldwide. Corporations are increasingly leveraging hospitality packages to build client relationships and enhance brand visibility, while fans seek more immersive and memorable ways to engage with their favorite teams and athletes.

Expansion of Global Sports Events and Commercialization

The increasing frequency and scale of international sporting events—such as the Olympics, FIFA World Cup, ICC tournaments, and Formula One races—are fueling market growth. Sports organizations are heavily investing in hospitality infrastructure to diversify revenue streams and enhance audience engagement. Coupled with the globalization of sports leagues and the rise of sports tourism, these developments are significantly expanding the market footprint across developed and emerging economies.

Key Growth Barriers – Sports Hospitality Market

High Cost of Premium Hospitality Packages
The elevated pricing of sports hospitality offerings, including VIP suites, corporate boxes, and luxury experiences, limits accessibility to a niche customer base. This restricts widespread adoption and poses a challenge for market expansion, particularly in price-sensitive regions and among small and mid-sized enterprises.

Economic Volatility and Budget Constraints
Fluctuations in global economic conditions and corporate budget tightening during downturns directly impact discretionary spending on non-essential services like sports hospitality. Economic uncertainty may lead to reduced investments in hospitality packages, especially from corporate clients.

Uncertainty of Sporting Event Schedules
Postponements, cancellations, or limited audience capacities due to unforeseen circumstances—such as pandemics, geopolitical tensions, or extreme weather—can disrupt hospitality revenues. Such uncertainties pose operational and financial risks for providers and stakeholders.

Regulatory and Compliance Challenges
Differing regional laws, licensing requirements, and compliance standards related to ticketing, alcohol service, and crowd management can complicate hospitality planning and delivery. Regulatory complexity often deters market entry or expansion across certain geographies.

Key Market Opportunities – Sports Hospitality Market

Surge in Sports Tourism Across Emerging Economies
Countries in Asia-Pacific, the Middle East, and Latin America are increasingly hosting high-profile sporting events, highlighting the potential for growth in the sports hospitality sector. As travel accessibility improves and regional infrastructure gets upgraded, these markets present fertile ground for luxury experience providers. Tailored hospitality packages—such as cultural integrations, localized gourmet cuisine, and premium fan tours—offer significant opportunity to capture the growing influx of international visitors.

Strategic Collaborations and Digital Integration
Partnerships among sports franchises, hotels, airlines, and hospitality service providers offer a path to expanding reach and diversifying offerings. Integrating digital technologies—such as data analytics, mobile app-based booking, and immersive AR/VR experiences—can enhance personalization, streamline operations, and boost customer satisfaction. These innovations not only improve the fan experience but also enable dynamic pricing, targeted marketing, and new monetization channels through curated service bundles.

Segmentation

By Service Type

  • Food & Beverage

  • Lodging

  • Events

  • Others

By Channel

By Attendee Type

  • Corporate

  • Groups

  • Families

  • Individual

By Revenue Streams

  • Primary Hospitality

  • Secondary Hospitality

  • Media Rights

  • Sponsorships

  • Others

By Geography:

  • North America

  • Europe

  • Asia Pacific

  • Latin America

  • Middle East & Africa

Preview the report with a detailed sample and understand how it can benefit your business strategy. Request a free sample today – https://www.credenceresearch.com/report/sports-hospitality-market

Regional Analysis – Sports Hospitality Market

North America
North America maintains its position as the dominant regional market, accounting for roughly 35% of global revenue in 2024. This is driven by a deeply rooted sports culture, high disposable incomes, and major professional leagues (NFL, NBA, MLB) offering extensive VIP suites, corporate boxes, and exclusive experiences. The U.S. market alone is valued at several billion dollars, underpinned by consistent corporate spending on hospitality packages and cutting-edge stadium infrastructures.

Europe
Europe holds the second-largest position, contributing approximately 28% of global market revenue in 2024. The region’s strong sports heritage, packed event calendars (UEFA Champions League, Wimbledon, Formula One), and established hospitality models—especially in the UK, Germany, France, and Spain—fuel robust revenue. Western Europe, particularly the UK, leads through premium corporate and VIP offerings around Premier League football and other marquee events.

Asia‑Pacific

Asia‑Pacific represents around 20% of the market in 2024, with China, India, Japan, and Australia as key contributors. Thanks to rising disposable incomes, ongoing sports infrastructure investments (e.g., for the Asian Games, ICC Cricket World Cup, Olympics), and burgeoning sports tourism, the region is the fastest-growing. CAGR projections exceed 20% in some analyses.

Latin America
Latin America contributes about 7% of global revenue in 2024. Market growth here is propelled by football’s cultural and emotional importance, particularly in Brazil and Argentina. While infrastructure challenges exist, increasing VIP and exclusive-seating offerings at iconic stadiums and tournaments like Copa Libertadores and World Cup qualifiers are observed.

Middle East & Africa
Growth in the Middle East is driven by rising investments in sports tourism and hospitality, particularly in Gulf Cooperation Council (GCC) countries hosting international events. Meanwhile, Africa remains nascent, but countries like South Africa and Morocco are emerging through targeted infrastructure developments tied to global and continental tournaments.

Credence Research’s Competitive Landscape Analysis – Sports Hospitality Market

According to Credence Research, the competitive landscape of the Sports Hospitality Market is characterized by the presence of a mix of global hospitality firms, sports event organizers, and specialized service providers competing on innovation, service quality, and strategic partnerships. Leading players focus on enhancing customer experience through tailored VIP packages, digital engagement platforms, and seamless service integration. Companies are increasingly forming alliances with major sports leagues, clubs, and tournament organizers to secure long-term contracts and brand visibility. The market also sees growing participation from regional players in emerging markets, where rising sports tourism and infrastructure investments are opening new revenue streams.

Tailor the report to align with your specific business needs and gain targeted insights. Request Samplehttps://www.credenceresearch.com/report/sports-hospitality-market

Key Player Analysis

  • Keith Prowse

  • Sodexo Live

  • RK Sports Hospitality

  • Legends

  • BYROM

  • Wasserman

  • DTB Sports Hospitality and Event Management Ltd

  • QuintEvents – Liberty Media Corporation

  • Compass Group PLC

  • Delaware North

  • KNT-CT HOLDINGS CO., LTD. (KNT Sports)

  • On Location Events, LLC (Endeavour)

  • ATPI Limited

 Recent Industry Developments

In Dec 2024

  • FIFA appointed Beyond Hospitality (Byrom) as Official Hospitality Provider for the 32-team FIFA Club World Cup 2025 in the United States.

  • Delaware North’s Patina extended its PGA of America catering partnership through 2034, locking in three Ryder Cups and annual major-championship rights.

In Jan 2025

In Feb 2025

  • TKO Group closed its acquisition of On Location, IMG (media-rights & events), and Professional Bull Riders, embedding a 1,200-event hospitality portfolio inside the UFC/WWE parent company.

In Mar 2025

In Apr 2025

In May 2025

  • HerStory at Wimbledon was formally launched, with packages focused on thought-leadership sessions, sustainable menus, and charitable fundraising for the Wimbledon Foundation.

In Jun 2025

Reasons to Purchase this Report:

  • Gain a comprehensive understanding of the market through qualitative and quantitative analyses, considering both economic and non-economic factors, with segmentation and sub-segmentation details provided in terms of market value (USD Billion).

  • Identify regions and segments expected to experience the fastest growth or dominate the market, with a detailed analysis of geographic consumption patterns and the factors driving or hindering market performance in each region.

  • Stay informed about the competitive environment, with rankings of major players, recent product and service launches, partnerships, business expansions, and acquisitions from the past five years.

  • Access detailed profiles of major market players, including company overviews, insights, product benchmarking, and SWOT analysis, to understand competitive advantages and market positioning.

  • Explore the present and forecasted market landscape, with insights into growth opportunities, market drivers, challenges, and constraints for both developed and emerging regions.

  • Benefit from Porter’s Five Forces analysis and Value Chain insights to evaluate various market perspectives and competitive dynamics.

  • Understand the evolving market scenario, including potential growth opportunities and trends expected in the coming years.

Browse the report and understand how it can benefit your business strategy –  https://www.credenceresearch.com/report/sports-hospitality-market

Discover additional reports tailored to your industry needs

Women Sportswear Market – https://www.credenceresearch.com/report/women-sportswear-market 
Sports Consumer Goods Market – https://www.credenceresearch.com/report/sports-consumer-goods-market 
Sports Match Broadcast Service Market – https://www.credenceresearch.com/report/sports-match-broadcast-service-market 
Sports Protective Equipment Market – https://www.credenceresearch.com/report/sports-protective-equipment-market 
Air Sports Equipment Market – https://www.credenceresearch.com/report/air-sports-equipment-market 
Sports Data Analytics Service Market – https://www.credenceresearch.com/report/sports-data-analytics-service-market 
Outdoor and Sports Toys Market – https://www.credenceresearch.com/report/outdoor-and-sports-toys-market 
Sports Underwear Market – https://www.credenceresearch.com/report/sports-underwear-market 
E-Sports and Game Streaming Market – https://www.credenceresearch.com/report/e-sports-and-game-streaming-market 

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Credence Research is a viable intelligence and market research platform that provides quantitative B2B research to more than 2000 clients worldwide and is built on the Give principle. The company is a market research and consulting firm serving governments, non-legislative associations, non-profit organizations, and various organizations worldwide. We help our clients improve their execution in a lasting way and understand their most imperative objectives.

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Hotel Brands Capitalizing on the Trends Driving Guest Satisfaction

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Hotel guests are increasingly feeling like they’re getting more bang for their buck, according to the 2025 North America Hotel Guest Satisfaction Index (NAGSI) Study from J.D. Power.

Redesigned for 2025, the study measures overall hotel guest satisfaction based on performance in seven core dimensions—including value, guest room, staff services, facilities, communications and connectivity and food and beverage—across nine segments ranging from luxury to economy.

Despite the average daily rate for a U.S. hotel room reaching a record high of $158.67 in 2024, clean and well-designed rooms, omnipresent amenities such as smart TVs and user-friendly mobile apps are helping boost traveler satisfaction.

Hotel guest perceptions of value received for nightly rate paid increases in every hotel segment in this year’s study, with the most significant year-over-year gains coming in the upscale, midscale and economy segments.

Dogs enjoying a Home2 Suites by Hilton guest room. (photo courtesy of Hilton)

“We’re at an important inflection point in the travel marketplace where several years of record-high hotel demand and the pace of room rate increases is starting to slow,” Andrea Stokes, hospitality practice lead at J.D. Power, said in a statement.

“Hotel owner and operator investments in guest room décor and furnishings, in addition to bathroom updates, are paying off in higher satisfaction. One area in which hotels can significantly influence guest satisfaction without massive capital expense is with technology like smart TVs and updated room temperature controls,” she added.

“Travel is becoming more complex with the potential for flight delays or increased road traffic, so guests want hotels to provide the comforts of home.”

Key Takeaways for 2025

In the era of streaming, it’s no surprise that hotel guests want to be greeted by a smart TV, with 40 percent of surveyed travelers selecting “smart TV/ability to stream my entertainment” as a need to have versus nice to have, up from 21 percent in 2019.

What’s more, 72 percent of respondents indicated their room included a smart TV. That figure is up from 39 percent in 2019. Additionally, six out of 10 said they used the smart TV during their stay.

A premier king room inside the Omni PGA Frisco Resort. (Photo Credit: Omni Hotels & Resorts)

J.D. Power also found that guest satisfaction significantly improved year over year in areas such as furnishings and décor (+.05 points), condition of bathroom fixtures (+.05). and comfort of bed (+.04).

The study also shows that hotel app users report higher satisfaction, earning an average score of 699 (on a 1,000-point scale), which is 68 points higher than those who do not use their hotel brand’s mobile app.

It’s no secret that problems ranging from odors and loud noise to check-in issues can lower satisfaction. Nonetheless, this year’s study shows that they are relatively rare, occurring just 12 percent of the time across all hotel stays evaluated. In those incidents, however, guest satisfaction fell dramatically, plummeting 217 points to 460 from 677.

Highest-Ranking Hotel Brands for Guest Satisfaction

The Ritz-Carlton ranks highest in the luxury segment for 2025 with a score of 779, surpassing The Luxury Collection, which ranked first in 2024.

Meanwhile, Omni Hotels & Resorts conquered the upper upscale segment with a top satisfaction score of 731. Drury Hotels (738) ranked highest in the upscale segment, while Hyatt House (705) finished first in the upper extended stay category for a fourth consecutive year.

The exterior of a Tru by Hilton hotel. (Photo Credit: Hilton Hotels & Resorts)

Other repeat segment winners for 2025 include Home2 Suites by Hilton (upper midscale/midscale extended stay), Tru by Hilton (midscale), Microtel by Wyndham (economy) and WoodSpring Suites (economy extended stay). All four brands won their respective categories for a third consecutive year.

Finally, Hampton by Hilton (694) ranked first among upper midscale brands.


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Limited-Time Perks with Sunwing Vacations and Meliá Hotels and Resorts

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Help your clients take advantage of reduced rates, room upgrades and more, while earning up to 7X STAR Points on all eligible bookings this July under Sunwing Vacations Partner of the Month program. 

Canadians looking to embark on a value-packed summer or winter escape will love this promotion. Meliá Hotels and Resorts offers a range of comfortable and upscale properties in sought-after sun destinations. 

On every booking made by July 31, 2025, for travel by December 20, 2026, travel advisors will earn up to 7X STAR Points and will be automatically entered for their chance to win one of five hotel stays at Paradisus La Perla Adults Only Riviera Maya, Paradisus Palma Real Golf and Spa Resort, Meliá Las Dunas, Meliá Las Antillas and Meliá Trinidad Peninsula. 

Clients looking to escape to a participating property in Mexico or the Dominican Republic can enjoy a wide range of limited-time perks including resort credits and spa discounts, reduced rates and kids stay free pricing.

Cuba Promotions

In addition to reduced rates, here are the offers available at the Cuban properties: 

Meliá Las Antillas: Complimentary upgrade from Junior Suite Economy to Deluxe Room.

Meliá Las Americas: Complimentary upgrade from Classic Room to Classic Golf View Room.

Meliá Varadero: No single supplement fees (singles are not required to pay a surcharge for staying in a double occupancy room.)

Meliá Jardines del Rey:  First child free (aged 3-12).

Meliá Trinidad Peninsula: No single supplement fees (singles are not required to pay a surcharge for staying in a double occupancy room.)

Paradisus Princesa del Mar: No single supplement fees (singles are not required to pay a surcharge for staying in a double occupancy room.)

Paradisus Los Cayos: Complimentary upgrade from Paradisus Junior Suite to The Reserve Junior Suite.

Paradisus Rio de Oro: No single supplement fees (singles are not required to pay a surcharge for staying in a double occupancy room.)

Sol Caribe Beach: First child free (aged 3-12).

Group Booking Bonus

Meliá is also offering group perks for those who book with Sunwing this month. Travel advisors who book their clients a group getaway for travel between November 1, 2025 and December 20, 2026, will earn 11X STAR Points at Meliá’s Mexico and Dominican Republic properties* and 6X STAR Points with Meliá Cuba, while their clients will be awarded instant group savings of up to $400 per pair.

Please note terms and conditions apply. For additional information on Meliá Hotels & Resorts’ Partner of the Month offerings, travel advisors are encouraged to visit the Sunwing Agent Portal.

Related: Sunwing Announces Winter Destinations and Perks


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